Lamanna Moving & Storage, LLC
Google rating
4.9
Ratings counted
586
Are 1 or 2 star
1.4%Unusually few
The rating breakdown
8 of the 586 ratings in Google’s published star breakdown for Lamanna Moving & Storage, LLC are one or two star.
Against other listings in Albany
3.2 percentage points lower than the middle of the 18 listings in Albany we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 570 | 97.3% | |
| 4 star | 7 | 1.2% | |
| 3 star | 1 | 0.2% | |
| 2 star | 3 | 0.5% | |
| 1 star | 5 | 0.9% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Lamanna Moving & Storage, LLC at 1.4%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Lamanna Moving & Storage, LLC, counted by matching the words they used.
- Crew conduct4 · 50%
- Price rose after the quote1 · 13%
- Damage to belongings1 · 13%
Counted across the 8 one and two star reviews we have read for Lamanna Moving & Storage, LLC. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Highly unprofessional, definitely over inflated pricing! Keep in mind that this is a LOCAL company, not a corporation. Just to move Rubbermaid totes, bags, misc, no furniture was quoted 200 an HOUR with a three hour minimum! Mind you Don’s already told me it’s a 90 minute job max. Do not use this company, they clearly charge by the color of your skin and the neighborhood you live in. Disgusting UPDATE: Owner called my phone and left a threatening voicemail after my review.
I gave you a price on a job, you did not like the price. That’s fine. At no time during the conversation did I know your address, your race, your nationality or your religion. Nor do we care ,that is ridiculous. Our prices are our prices. They are the same for everyone.
My mother had a hutch which had shelves in it that needed to be moved, when they got there they said that they couldn't put the shelves in the truck because they would break. So they asked my mother if it was okay to put them in her car which she said that was fine. When we got to the destination we found out that the shelves were never put in the car. The owners son was very dismissive of our concerns and said that my mother should have put them in her own car.
Matt - At the time of the move, we had asked your wife about her thoughts on the shelves, and she said she would prefer to move them on her own because she was aware that they could break during the moving process. It wasn’t until we … More
Had my move last week. I posted reviews elsewhere but forgot Google! The Movers were extremely professional and courteous but the owner who was with them constantly talked down to them, yelled and cussed at them in front of me. At the end …
First, I got an email quote then when he showed up he tried tell me I never told him I had a garage too and tried to charge me more! Even said he records the calls so I said good let's hear it then to which he responded I'm not going to …
Jessica, we are very disheartened to read your review as this is not typical feedback for Lamanna Moving & Storage, LLC. We strive to ensure all our customers are well taken care of through our teams top tier skills and services.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast12 · 60%
- Professional and courteous8 · 40%
- Careful with belongings6 · 30%
- Turned up when they said4 · 20%
Counted across the 20 four and five star reviews we have read for Lamanna Moving & Storage, LLC. A review can mention more than one thing.
In their own words
Lamanna Moving & Storage moved me this morning. They were on time, quick, and did a great job protecting my property during the move. I appreciate the professionalism that Frank, Jason, Erik, and Andrew showed and would strongly recommend …
Thank you so much for sharing your positive experience, Mike. It’s wonderful to hear that Frank, Jason, Erik, and Andrew provided professional service and took great care in protecting your property. Your recommendation means a lot and is truly appreciated.
I am so glad we went with Lamanna moving, I knew from the reviews we would have a great experience and they did not disappoint. Eric, Andrew, Jason and Frank were outstanding, they made us feel calm and reassured they would handle our possessions with care, even helped us repair some of our things that they noticed required a quick fix like our chandelier and our dressers. They were very personable and respectful. I am so grateful to them.
Thank you so much for sharing such thoughtful feedback, Marie. It’s wonderful to hear that Eric, Andrew, Jason, and Frank were able to provide a calm and reassuring moving experience, and that their attention to detail made a difference during your move.
had the pleasure of frank, jason, andrew, & eric help me with my move. including the 45 minute drive between the two, they took under 3.5 hours total to move me out of old place & into my new one. all very friendly, they took great care of all my items & did it so fast, & they gave me a fantastic deal for the move. highly recommend la manna moving :)
Thanks a bunch for your kind words, Hannah. It's reviews like this that make us at Lamanna Moving & Storage, LLC excited to come into work every day.
Frank, Jason, Andrew, Eric and Steve moved all our furniture from an apartment and two storage units to our new townhouse in Saratoga. They were very careful with all items and did a great job of placing the furniture in the desired locations and reassembling pieces that were broken down for storage. We highly recommend them.
Thank you so much for sharing your experience and for highlighting the care and professionalism shown by Frank, Jason, Andrew, Eric, and Steve. It’s wonderful to hear that your move went smoothly and that everything was placed just as you wanted in your new townhouse.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- polite staff70
- jason david frank67
- efficient staff46
- careful movers19
- careful with furniture19
- quick moving14
- smooth moving process14
- prompt arrival10
- local move8
- secure packing3
What the company says about itself
Taken from Lamanna Moving & Storage, LLC’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises a warranty or guaranteesays on their website
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“…move as if it were our own. With guaranteed pickup and delivery dates, we ensure yo”Raw text captured from the page, including any surrounding navigation.
- States a founding yearsays on their website
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“…to Lamanna Moving & Storage, LLC. Since 1928, our local moving company has been serv”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
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“…the state. Our moving company is fully insured and bonded , and our professional mover”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“…us today for a moving quote! Get a FREE Quote Contact Us Name: Email: Phone: Message:”Raw text captured from the page, including any surrounding navigation.
- Says it is bondedsays on their website
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“Our moving company is fully insured and bonded , and our professional movers take spec”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- facebook.comsocial
- superpages.comdirectory
- yellowpages.comdirectory
- chamberofcommerce.comdirectory