Assembly Guys
Handyman/Handywoman/Handyperson in Newport News, Virginia
Google rating
4.9
Ratings counted
109
Are 1 or 2 star
2.8%Around typical
The rating breakdown
3 of the 109 ratings in Google’s published star breakdown for Assembly Guys are one or two star.
Against other listings in Newport News
0.8 percentage points lower than the middle of the 14 listings in Newport News we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 104 | 95.4% | |
| 4 star | 2 | 1.8% | |
| 3 star | 0 | 0% | |
| 2 star | 2 | 1.8% | |
| 1 star | 1 | 0.9% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Assembly Guys at 2.8%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Assembly Guys, counted by matching the words they used.
- Damage to belongings1 · 33%
- Items missing or never delivered1 · 33%
Counted across the 3 one and two star reviews we have read for Assembly Guys. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
We wouldn’t use them again. We hired them to assemble a play fort out back for the kids. They got the initial assembly done in a reasonable amount of time, but didn’t do a good job. There were lots of screws they didn’t put in, some parts were put on backwards, one part broke because they only put three screws in a hinge when it needed 12, many of the major bolts were only very loosely screwed in. When my kids started playing on it initially the whole thing swayed from side to side - did not feel it was safe.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous9 · 45%
- Worked hard and fast8 · 40%
- Turned up when they said4 · 20%
- Kept in touch3 · 15%
- Price matched the quote2 · 10%
Counted across the 20 four and five star reviews we have read for Assembly Guys. A review can mention more than one thing.
In their own words
He did a great job! I’m very happy with my mirrors which btw weighs around 42lbs each … my assembly guy was punctual, polite & quick . Reasonable pricing .. He assembled my record player stand , bookshelf , dining table and hung 3 heavy mirrors in 3 hours. Will definitely contact him again for stuff I needed to get done.
Great Service!!! Communication is outstanding, Fast, reliable and awesome prices.
Austin is a lifesaver! The bed and nightstands I bought from Wayfair were in a thousand pieces and he put them together in under 3 hours. That project would have taken me 3 days! He’s super professional, friendly and does great work! I will be hiring him again!
Austin is a very hard working man, who gets the job done! Austin and his crew did my move and assembled several pieces of furniture for me on 3 different days. Some of my items were going to new location and some to a storage facility. He …
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- friendly staff29
- assembly needs10
- bed assembly5
- dresser assembly3
- bed repair2
- bookcase assembly2
- treadmill assembly2
- playground set assembly2
- flexible scheduling2
- seamless move2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- mapquest.comdirectory
- yellowpages.comdirectory
- chamberofcommerce.comdirectory
- yelp.comreviews