Athens Lock Storage
Self-storage facility in Athens, Georgia
Google rating
4.9
Ratings counted
36
Are 1 or 2 star
2.8%Around typical
The rating breakdown
1 of the 36 ratings in Google’s published star breakdown for Athens Lock Storage are one or two star.
Worked out from 36 ratings. That is enough to publish but few enough that one more review moves it noticeably, so read it as a hint rather than a measurement.
Against other listings in Athens
5.1 percentage points lower than the middle of the 13 listings in Athens we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 34 | 94.4% | |
| 4 star | 1 | 2.8% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 1 | 2.8% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Athens Lock Storage at 2.8%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Athens Lock Storage, counted by matching the words they used.
- Damage to belongings1 · 100%
Counted across the 1 one and two star review we have read for Athens Lock Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Kept in touch1 · 6%
- Professional and courteous1 · 6%
Counted across the 16 four and five star reviews we have read for Athens Lock Storage. A review can mention more than one thing.
In their own words
This place is the best it has the best rate and is very clean and the staff is super friendly. -Jeretta,😁 …
Thank you for the 5-star rating, Jeretta! We are glad that you found our rates to be the best and that you enjoyed our clean and friendly atmosphere.
Amazing customer service, convenient locations, clean climate controlled units with hand trucks & pull carts to borrow to move in & out! Excellent experience! The customer service was the best part!! All questions answered and walked us through the process!! Would be happy to use them again!!
Thank you so much for your kind words, Andrea! We are so glad you had an excellent experience with us and that you enjoyed the customer service! We look forward to helping you again in the future.
Toni took the time to walk me thru the online procedure and was educated enough to do so. Such a rare quality to find these days in so many businesses!
Hi Tj! Thank you so much for taking the time to leave us an excellent rating! We … More
I have had continuous excellent service. Timely corrospondance and extremely satisfied with my security. Thanks Ms Toni you are awesome.
We really appreciate you taking the time to leave us a review, MSG. These are the stories that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. Let us know if we can do anything else for you.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- convenience5
- storage needs3
- cleanliness3
- needs2
- location2
- security2
What the company says about itself
Taken from Athens Lock Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises 24/7 availabilitysays on their website
Show the text this came from
“…storage needs. Rent or Reserve With Us 24/7/365! Loading Available Units Please wai”Raw text captured from the page, including any surrounding navigation.