Atlas Van Lines Canada

They FAILED to deliver on the date they promised, damaged my furniture, lost multiple boxes, and charged me 60% more than the estimate. They failed to notified me of the actual weight/costs until I chased the information down from them. They demanded payment (remember 60% more) before delivery, and kept my stuff as hostage until I paid. I had insurance to get a refund for going over 110% of the estimate.

Booking this moving company was the worst decision I've ever made. I moved from Ottawa to Calgary and they confirmed with me on Friday, before my flight to Calgary, that my belongings would arrive on Saturday morning at my new apartment; however, they called hours later (once I was already on the plane) to cancel the trip because one of their drivers had canceled.

One of the worst companies and people I have ever interacted. For any one who gets recommended to use this company for a move please re consider your options, moving is stressful to begin with and team at AMJ will ensure it to be a nightmare. My move was done 2 weeks ago with my items damaged, exercise equipment vandalized inspite being warned and bed frame gone missing in transit. Now you can imagine what life can be on the receiving end with a new job.

Overall my experience dealing with Atlas has been sub par. For a company that boasts some of the best customer service I believe that to be false advertising. Don't get me wrong the guys who moved everything were super professional, on time, diligent and effective. My issue stems from trying to make a claim for damaged items. I had a dining set and china cabinetthat was approximately 70 years old moved across the country and in the process there was some damage to the glass of the China cabinet and table.

We asked one of Atlas' agents for a quote which exceeded our budget by several thousand dollars. We purged things and asked for another quote and for the most recent one, because it was too low for them, they made up lies (like non-existent delays at the border preventing them from moving our stuff (which didn't exist at all from what other movers said!) so that they could let our contract expire and we waited a month for them to tell us this at the last minute. Ugh, so frustrating.

Hired them to move us across the province. They kept delaying then showed up at 10 at night. The guys assured us that they labeled everything. Then it was a constant calls to them to figured out when our stuff arrived. On the day of arrival, they went to a house 5 doors down, because it had a uhaul so they figured it must be the place. What was the point of me providing a destination address? Then they literally piled everything into my living room.

I am posting this review at the request of my sister-in-law as follows - I am a recently widowed senior citizen. I am not computer literate. After 35+ years in my home I made the move from Montreal to Calgary. My furniture was damaged, items lost and I was charged for damage done by the agents of King's Transfer/Atlas. They damaged the freight elevator at my new residence as well as additional damage (i.e., spilt paint) all of which they held me financially responsible for.

Would give 0 stars if I could! Check consumer report and Better Business Bureau! Literally every piece of furniture was damaged, electronic boxes were "missing", and there were oil stains that seeped into book boxes and on computer chair... Was moving one province over. Received a quote for 4500$, but they kept adding fees so it ended up costs 7200$.