Atlas Van Lines, Inc.
Mover in Evansville, Indiana
Google rating
4.5
Ratings counted
757
Are 1 or 2 star
9.4%Above typical
The rating breakdown
71 of the 757 ratings in Google’s published star breakdown for Atlas Van Lines, Inc. are one or two star.
Against other listings in Evansville
3.4 percentage points higher than the middle of the 14 listings in Evansville we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 619 | 81.8% | |
| 4 star | 60 | 7.9% | |
| 3 star | 7 | 0.9% | |
| 2 star | 10 | 1.3% | |
| 1 star | 61 | 8.1% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Atlas Van Lines, Inc. at 9.4%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Atlas Van Lines, Inc., counted by matching the words they used.
- Damage to belongings14 · 30%
- Items missing or never delivered9 · 20%
- Late, delayed or a no-show7 · 15%
- Crew conduct6 · 13%
- Booked by one company, moved by another3 · 7%
- Belongings withheld over payment2 · 4%
- Price rose after the quote1 · 2%
- Claim or refund went nowhere1 · 2%
- Stopped responding1 · 2%
Counted across the 46 one and two star reviews we have read for Atlas Van Lines, Inc.. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
If I could give Atlas zero stars I would. Our move was beyond horrific. It started with the truck driver yelling at me, while he was on the phone with our move coordinator from Atlas. Then, things slowly progressed for the worse, they scratched and dented our refrigerator. The truck driver tried to argue with me that he had not done it, until I showed him pictures of them unloading the refrigerator. Not to mention that they placed the setscrews for the refrigerator handles inside a drawer that has draining holes.
DO NOT use this moving company. Atlas Van Lines are SCAMMERS! This company has zero integrity and does not care about your possessions. They are subcontractors for Kaster Moving Company out of Stamford CT. Both companies are horrible! Both are not honorable and their tactics are to drive up costs...which is disgraceful; not to mention the inexperienced team of movers that essentially will come into your home and have no care or regard for your belongings.
Hi Miss Beck, We are sorry to hear that your move did not meet expectations. Your satisfaction is important to us, as is your feedback. If you don't mind, please email your registration number to [email removed] so we can assist you further. Thank you.
As is often the case, we had a pleasant experience, until something went wrong. Our car was damaged during transport. We understand that the jarring a car receives on a cross country trek is a consideration. However, the inside door was damaged, and the response (when we finally got one) was that it is our dime to fix it. Then our antique buffet table was broken. The driver was incredibly apologetic and submitted paperwork immediately. However, Atlas was slow at responding. Twice they ignored our emails.
This is by far the WORST experience I've ever had with ANY company, nevertheless, a moving company. Atlas Van Lines was subcontracted by our Relocation company, Atlantic Relocation, to move our things from Florida to Vancouver, Canada. It has now been 36 days since we have arranged this move, of course they have everything we own, and we have yet to receive a delivery date from Atlas. They have given us the complete run-around, even telling us to call our driver at home to get a delivery date!
Completely unreliable. I called a few times because I am a USAA member and can possibly get a discount using this moving service. After 2 phone calls and an email, a representative finally reached out to me by email. I gave her a call and she sounded great on the phone and said she would call me and get everything figured out for the move. I never heard back from her, and when I tried calling her the next week she forwarded my call to voicemail and did not respond to a text message I sent her asking the status.
I wish I could give them negative rating. Bad service, Fraud Billing We moved from Omaha, NE to Orlando, FL and wanted to move our single family household items and requested quotes from various co. Atals' quote was high but we decided on Atlas because of assurance and peace of mind we expected. We opted for full pack, load, unload services. On the pick up date the moving guys didn't show up and they said they are not available as per commitment and postponed the date by 2-3 weeks.
I used this company to move me and my family cross country 3 years ago, and I still have nightmares about it. I came across its name recently and decided to write a review. The most unbelievable experience was with the customer service woman who talks to you like she may have worked at a maximum security prison before. She was rude, and after initially putting down a $100 deposit, I didn't respond to her calls fast enough so she charged $500 on my credit card that I had given her!!!
Absolutely the worst company I have EVER dealt with! BEWARE, DONT USE THEIR SERVICES!! We were told that our shipment would arrive in 10 days... 28 days later it arrived! I have been sleeping on an air mattress for a month and had to buy all new kitchen utensils, tv, and couch to get me by! I had my work clothes in a suitcase in the moving truck and since they had such a delay I had to buy all new Suit pants for work.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous154 · 48%
- Worked hard and fast62 · 19%
- Turned up when they said45 · 14%
- Careful with belongings43 · 13%
- Kept in touch42 · 13%
- Price matched the quote9 · 3%
Counted across the 322 four and five star reviews we have read for Atlas Van Lines, Inc.. A review can mention more than one thing.
In their own words
Good communication throughout the process. Nothing was damaged and the driver, packers, and loaders were all friendly and hard working. Almost everything arrived but a few of my minor items did not get delivered. Not sure where they went or to whom since I know they made it on the truck.
Long distance move from Minneapolis to Phoenix area. Professional approach, thorough, came in a bit under budget. Only one item damaged in transit and that was promptly addressed. Would recommend the Atlas team for your moving needs.
Janet was our key contact at Kilpatrick M&S. She did a fantastic job. she was punctual, on-time, clear & understandable. and maybe most importantly, she was also listening to us with all caution, from the beginning till the end. She arranged everything in time and let us know what we are responsible for and what we should expect. Everything went well and smooth. I would recommend working with Janet Rose to all my peers and friends, if they were ever to move. The moving crew arrived on-time.
We were looking for a great moving company to handle our 5th and final move. We contacted both large and small moving companies , United and Atlas , the 2 big companies. I was fairly certain we would go with United due to their size and past experience we have had . At the end of the day , Atlas / Berman Moving from Cleveland Ohio was our choice due in part to price but actually the majority was due to their interest and help in getting moved from Northern Pennsylvania to Fort Mill area South Carolina.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- courteous staff13
- no damage12
- smooth move9
- scheduling8
- unloading crew7
- out of state move6
- interstate move5
- cross country move4
- no lost items4
- long distance move3
What the company says about itself
Taken from Atlas Van Lines, Inc.’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States how long it has tradedsays on their website
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“The history of Atlas was first written over 75 years ago. What started as a fledgling group”Raw text captured from the page, including any surrounding navigation.
- Says it is licensedsays on their website
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“…what matters most. Atlas® is fully licensed, insured, and accredited by leading ind”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“Ready to Get Moving? Request Your Free Quote When you are ready to plan your move, A”Raw text captured from the page, including any surrounding navigation.
- Advertises 24/7 availabilitysays on their website
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“…climate-controlled storage with 24/7 protection and expert inventory managem”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
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“…matters most. Atlas® is fully licensed, insured, and accredited by leading industry ass”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- superpages.comdirectory
- chamberofcommerce.comdirectory
- yellowpages.comdirectory