Avery Piano Company
Piano store in Providence, Rhode Island
Google rating
4.8
Ratings counted
79
Are 1 or 2 star
3.8%Around typical
The rating breakdown
3 of the 79 ratings in Google’s published star breakdown for Avery Piano Company are one or two star.
Against other listings in Providence
About the same as the middle of the 19 listings in Providence we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 73 | 92.4% | |
| 4 star | 3 | 3.8% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 3 | 3.8% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Avery Piano Company at 3.8%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Avery Piano Company, counted by matching the words they used.
- Late, delayed or a no-show1 · 50%
- Claim or refund went nowhere1 · 50%
- Crew conduct1 · 50%
Counted across the 2 one and two star reviews we have read for Avery Piano Company. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Ordered a digital piano from Avery Piano Co in August with promised Labor Day delivery. What followed was weeks of delays and deceptive practices that cost me time and money. Christopher Ricci repeatedly pushed back delivery dates, extending what should have been a one-week wait to over two months. Throughout the delays, he consistently pressured me to accept a black piano instead, claiming it was in stock and readily available.
Tia, I apologize for the long wait for the piano, I tried to get the color you asked for and it took longer than i promised. I did try to offer a model we had on the floor and i did reorder the other color. Kawai just released the oak … More
They were so rude! We were asked not to play the pianos because there was a customer, which was fine, (even though we were also customers looking to get a piano), so we waited for the customers to leave when this woman asks me if I need help, which I said no, and then asked if I needed help again, and again replied no, and then she proceeds to tell us there are customers in the store basically kicking us out when we just wanted to look at pianos to buy. Definitely won’t be buying here.
Hi there Dw Abit, I know I initially spoke with you when I was talking with the other customer. Sometimes it’s hard to for another customer to hear when another piano is being played, and i did ask you to give me a few minutes to finish up … More
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous6 · 35%
- Turned up when they said1 · 6%
- Careful with belongings1 · 6%
- Price matched the quote1 · 6%
Counted across the 17 four and five star reviews we have read for Avery Piano Company. A review can mention more than one thing.
In their own words
Very courteous, experienced, knowledgeable and professional staff. Correspondence can be more a little more prompt.
I am delighted to give Avery 5 stars. We conducted months of careful search, among stores and on Facebook Marketplace, and Avery Piano provided outstanding value and easy service. My brother in law is a concert pianist and teacher and helped select a wonderful baby grand - excellent sound, beautiful condition. Avery included delivery and tuning in the price. Strongly recommended.
Thank you so much, Marshall, for your thoughtful review and kind words. It was truly a pleasure working with you throughout your search. … More
Very knowledgeable and helpful. Not rushed. Found a great piano at a great price, thanks!
Thank you, Mel! We're thrilled to hear that you had a great experience with us. Our team is always here to help you find the perfect piano at the best price. Enjoy your new instrument!
I went to Avery on a Saturday afternoon in January 2025. I wanted to buy a high end digital piano, and was looking for advice on what to buy. Chris Ricci spent almost two hours with me, showing me the best items that Avery had, and allowing me to try out the highest quality pianos they had on the floor. He went into great detail describing how each manufacturer achieves the sounds that their pianos make, and I greatly appreciated those explanations.
it was my pleasure helping you, I hope it brings you many years of enjoyment.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- piano selection13
- piano tuning9
- digital piano8
- pleasant staff6
- piano moving6
- quality of work4
- beautiful showroom2
- piano repair2
- piano care2
- no pressure sales2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- superpages.comdirectory
- yellowpages.comdirectory
- chamberofcommerce.comdirectory