Avid Storage

Would have given zero as unit has been broken into and all but few items stolen. No response from company at 10th Street Little rock. Tried to contact Head Office but again holding call. Do not use Looks like inside job for sons unit and two adjacent units. Very poor service and unsecure units. Go elsewhere for secure storage.

Without so much as a phone call, voicemail, text message, email, or even a notice by mail my bank account was over charged by $70.- for my storage unit. It then took five days from my initial phone call to the office to get a response. I was given a peculiarl answer saying that the company sold to another company and raised my rent. Say what?! I was shocked. I was told after my dismayed response i would be getting a $50.- credit toward next months rent. Really?!

Apparently this IS how Snapbox does business. Instead of putting the proper funds into a working system or proper security, the solution is a non-time based manual lock. If there are no service hours and only access hours, how are your customers supposed to be able to access their units? Unless there is one person that goes to all of the Snapbox locations to unlock them. This hostage locking process should be included at the minimum as a note on the door of the locations that do this. Makes me want to move out.

I rented a space from the Leon Circle location for 2 years. The staff was always very friendly and helpful. I'm not able to give 5 stars, though, due to the actions of the owners. When I rented, the late fee was a reasonable amount. I realize the fee is there to discourage people from paying late, but due to my very tight budget and the timing of my paychecks, there were months that I had to pay a few days after the deadline and had to pay the late fee.

I’m so happy to finally be out of this storage!!! I been leasing here since about 2021 and it has not been an easy experience. One of the storage units smelled like mildew so I had to move. By the time I ended my lease my unit went from $160ish to almost $200.00!!!! They couldn’t give an answer for it other than prices all around have gone up which should not have anything to do with my storage. Nothing changed on my unit so price shouldn’t change.

DESERVES 0 ⭐️ I would absolutely NOT recommend Go Store It (formerly Snapbox Self Storage) at 5700 W 10th St, Little Rock, AR 72204 to anyone looking for reliable storage. We were told we were renting a climate-controlled unit, but when we moved in, we discovered it was actually non-climate-controlled. No one informed us of this change. We were also never told that the facility would no longer have staff on-site, which has made everything more inconvenient.

I logged into my account and moved out my unit 3/8. Today I received a bill. I’m not paying anything for April. I’ve been trying to call to make sure they remove my account. I took my lock and my belongings. No one ever answers the phone. I cancelled my auto pay. I already paid for this month I don’t need any bills from you for April. And I took a screenshot of my account showing my move out was for 3/8. Feels like a scam. Never using them again. Very shady business.

Randomly after 3 months they send an email out saying they are more than doubling the rental fee going from $29 to $65, more than double. Then it says after tax $80... where is tax ever $15 ... this place is a scam. A rip off. Save your money and go somewhere else. They know that it's going to be a hassle moving a storage full of items and try and scam people out of money. Run