Baronhoff's Moving
Google rating
5.0
Ratings counted
409
Are 1 or 2 star
0.5%Unusually few
The rating breakdown
2 of the 409 ratings in Google’s published star breakdown for Baronhoff's Moving are one or two star.
Against other listings in Knoxville
2.8 percentage points lower than the middle of the 20 listings in Knoxville we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 405 | 99.0% | |
| 4 star | 2 | 0.5% | |
| 3 star | 0 | 0% | |
| 2 star | 1 | 0.2% | |
| 1 star | 1 | 0.2% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Baronhoff's Moving at 0.5%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Baronhoff's Moving, counted by matching the words they used.
- Damage to belongings1 · 50%
Counted across the 2 one and two star reviews we have read for Baronhoff's Moving. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Let me start by saying this was a difficult review to write. I used this company a few weeks ago for a local move. It started with a phone call to the company to obtain a quote for our move. We had called several companies and this company had the lowest price. However, the quoted price wasn’t what influenced our decision. We spoke to the owner for several minutes about our requirements, amount of furniture, locations, etc.
The guys were nice very slow did not gave equipment needed to move dollied all big furniture so could not open drawer one specific request for my armoire top not to be removed it was removed now have to fix it if i can i have moved 18 times only have had one other move as bad head board dirty and dolly put big ruts in neighbors yard that i need to fix. If they had used straps to lift furniture thus would not had happened and Eric said they would use them.
Mary, First off, let me say thank you for sharing your google review of our company. When we started our family business we said that our most important assets are our customers. While we strive for an excellent moving experience, we know that this is not a perfect world that we live in and that…
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous186 · 48%
- Worked hard and fast134 · 35%
- Careful with belongings87 · 23%
- Turned up when they said74 · 19%
- Kept in touch33 · 9%
- Price matched the quote18 · 5%
Counted across the 384 four and five star reviews we have read for Baronhoff's Moving. A review can mention more than one thing.
In their own words
Excellent job! Business owner Eric, along with Adam and Blake showed up on time at my house for the move. They were prepared with blankets, tie downs, and shrink wrap to protect my furniture. Worked quickly and collaboratively to get the job done. Did not take breaks. Are not smokers! Reasonably priced. No hidden costs. Price quoted was price I paid. All of my things got to my new home safely. During the same move we went to a storage facility where they unloaded and stored my things.
Vickie, we are so pleased that you had an excellent moving experience! You were wonderful to work with and we look forward to being there for you in the future. Thanks again!
Highly recommend and I will only use them for future moves. Eric is great to work with, and he is just genuinely a very nice person. I was in an unfortunate situation where I had to move twice within a week. And Eric was so responsive and went out of his way to make sure we had what we needed for the 2nd surprise move we unfortunately had to do at last minute. I am grateful for their help and support, as it was a super stressful time. Had different movers for the two moves but they were all fantastic.
Amy, Thank you so much, we appreciate the great review!!!! I know moving twice in one week was not your preference or choice, but we are glad that we could help make it happen. We are happy that you and your family were pleased with our service and that the guys worked hard for you both times.
As I have moved tons of times in my life, I know that moving can be a disaster and full of bad experiences, stress, and wishing you could have done things differently. I had moved twice since selling my house, and both times were quite awful &/or expensive & time consuming. So I chose Baronhoff's Moving after a nice conversation on the phone with the Owner. The movers were prompt, professional & ready to work, & were mostly quick.
Phenomenal local family run business! My girlfriend hired them to move large appliances and furniture and they were beyond our expectations. Eliezer and Brandon were very respectful and super careful in moving delicate items such as paintings and TV. They wrapped them with blankets before saran wrapping, at no extra cost. Most moving companies upcharge unreasonably for this service. They also arrived at 10 am sharp as promised, it shows their character and how much they care about doing a great job.
Wow..Thank you for this awesome review Anik!!! We appreciate your local guide review and you taking the time to let us know how we are doing. It was a pleasure to work for you and your girlfriend. Thank you for making the job easier because of that!!!!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- respectful staff36
- reasonable pricing25
- professional movers14
- respectful movers12
- careful movers10
- quick move9
- hourly rate5
- responsive owner4
- short notice availability3
- secure packing2
What the company says about itself
Taken from Baronhoff's Moving’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises free estimatessays on their website
Show the text this came from
“…the importance of you! Call Us for a free estimate (865) 567-2133 contact us Baronhoff's M”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- manta.comdirectory
- mapquest.comdirectory
- angi.comreviews
- yelp.comreviews