Moving pack
Google rating
5.0
Ratings counted
200
Are 1 or 2 star
0.5%Unusually few
The rating breakdown
1 of the 200 ratings in Google’s published star breakdown for Moving pack are one or two star.
Against other listings in Knoxville
2.8 percentage points lower than the middle of the 20 listings in Knoxville we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 197 | 98.5% | |
| 4 star | 2 | 1.0% | |
| 3 star | 0 | 0% | |
| 2 star | 1 | 0.5% | |
| 1 star | 0 | 0% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Moving pack at 0.5%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Moving pack, counted by matching the words they used.
- Damage to belongings1 · 100%
Counted across the 1 one and two star review we have read for Moving pack. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Never again! They broke my vanity light bulbs and my 75” inch tv! They didn’t even tell me!! I had no clue until I turned on the tv. DO NOT RECOMMEND
Hi Eilaf, I’m sorry to hear that happened, this is the 1st time I hear about it and wish I would’ve give the chance to fix it. Did you try to contact omar or any of the guys for resolution already. It seems like the move was an about a month ago so it would be hard to verify but please contact us.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast90 · 48%
- Professional and courteous70 · 37%
- Kept in touch45 · 24%
- Turned up when they said36 · 19%
- Careful with belongings33 · 17%
- Price matched the quote14 · 7%
Counted across the 189 four and five star reviews we have read for Moving pack. A review can mention more than one thing.
In their own words
Absolutely fabulous moving company! They were prompt, professional and fast. Truck and crew for a great price! They took great care of delicate items, wrapping them in blankets and plastic wrap. They unloaded the truck at one location and delivered a couple of items to another address. So easy to work with! Highly recommend! Crew was very nice!
Thank you so much Natalie!
Flawless Out-of-State Transport of a La Cornue Range! Star Services proved their elite white-glove expertise by flawlessly executing the out-of-state transport and final installation of my high-end, extremely heavy La Cornue oven. From arrival to final placement, the professional crew utilized specialized heavy-duty padding, custom wrapping, and precision equipment tailored specifically for luxury appliances.
Hi Reshmi! Thank you so much for your words and the opportunity to help you with this delivery. We look forward to serve you more in the future
⭐⭐⭐⭐⭐ I highly recommend Moving Pack! They were prompt, professional, and very affordable. Leonardo and Daniel did an outstanding job unloading our 26 foot moving truck. They worked hard from start to finish and carefully followed our instructions on where to place everything in the house. We had a unique situation where we needed a second truck to bring the rest of our belongings from our previous home. Another moving team was already unloading when Leonardo and Daniel arrived.
Hi Patricia, thank you for allowing us the opportunity to help you in your new home in Cleveland
I had a great moving experience with Star Services Moving. They were able to accommodate my date on a fairly short notice which I greatly appreciated. The movers were on time on the date. However, due to my health, I'd had difficulty getting everything packed up. They worked with me and were extremely nice, giving me several more hours to pack as much as I could, after checking with Omar. Then, when they returned they helped me pack. I did have to pay for extra time, but it was definitely worth it to me.
Thank you so much for letting us help with your local move, I’m glad that you found us reliable
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- fair pricing20
- polite staff16
- reliable movers10
- last minute move6
- furniture moving5
- flexible scheduling3
- accommodating short notice2
- accurate quote2
- efficient loading2
- punctual staff2
What the company says about itself
Taken from Moving pack’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Describes itself as family ownedsays on their website
Show the text this came from
“, Chattanooga & East Tennessee · Family-owned since 2015 Your move. Our mission. Loca”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
Show the text this came from
“…its own. That's the Pack. Get a Free Quote (865) 216-6213 5 · 170 reviews USDOT 45”Raw text captured from the page, including any surrounding navigation.
- States a founding yearsays on their website
Show the text this came from
“Contact (865) 216-6213 Moving Pack Since 2015 Home Services Our Work Reviews Areas Ab”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- bbb.orgreviews
- mapquest.comdirectory
- thumbtack.comreviews
- yelp.comreviews
- nextdoor.comsocial