Baytown Boat RV & Self Storage
Self-storage facility in Baytown, Texas
Google rating
4.3
Ratings counted
52
Are 1 or 2 star
11.5%Above typical
The rating breakdown
6 of the 52 ratings in Google’s published star breakdown for Baytown Boat RV & Self Storage are one or two star.
Against other listings in Baytown
6.8 percentage points higher than the middle of the 12 listings in Baytown we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 36 | 69.2% | |
| 4 star | 6 | 11.5% | |
| 3 star | 4 | 7.7% | |
| 2 star | 3 | 5.8% | |
| 1 star | 3 | 5.8% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Baytown Boat RV & Self Storage at 11.5%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Baytown Boat RV & Self Storage, counted by matching the words they used.
- Damage to belongings1 · 50%
Counted across the 2 one and two star reviews we have read for Baytown Boat RV & Self Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Management is bad they don't care about your stuff and they don't even try to secure it other than lying to you about it
Thank you for sharing your experience with us. We sincerely value your feedback and will use it to make necessary changes. If you would like to discuss your concerns further, please give us a call. We hope to see you again!
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Price matched the quote1 · 14%
Counted across the 7 four and five star reviews we have read for Baytown Boat RV & Self Storage. A review can mention more than one thing.
In their own words
Carlos did a great job setting me up with a covered RV spot. Clean place, easy access, electric hook up, fair price.
Thank you so much for sharing your experience with us. We are so appreciative of your kind words and your business. We sincerely look forward to seeing you in the future.
Thank you to Miss Violet and the staff at Baytown Boat and RV. I have been renting a storage unit from them for 4 years now, and just recently upgraded to a larger unit. Excellent customer service. Violet was even kind enough to reserve the unit for me weeks in advance. Great people! Fair prices. Thanks again Miss Violet for all your help. I appreciate you!
Bravo thank you for your kind review! We value your business and appreciate your feedback.
Large, clean facility with lots of cameras and security. Violet is personable and accommodating. 24/7 access. Nothing in the area compares.
First time user but I must say this place is great.. Ms Violet was awesome at explaining things and helping me prepare for my move !!!
Hey Eva, Thank you for the awesome feedback. We are glad that you enjoyed working with Ms. Violet. We look forward to your next visit!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- security3
- clean place2
- security cameras2
- cleanliness2
What the company says about itself
Taken from Baytown Boat RV & Self Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises 24/7 availabilitysays on their website
Show the text this came from
“…units online and pay your bill online 24-7. We make renting storage a hassle free”Raw text captured from the page, including any surrounding navigation.