Becker Movers
Google rating
3.9
Ratings counted
181
Are 1 or 2 star
26.5%Well above typical
The rating breakdown
48 of the 181 ratings in Google’s published star breakdown for Becker Movers are one or two star.
Against other movers in Rochester
23.3 percentage points higher than the middle of the 21 movers in Rochester we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 119 | 65.7% | |
| 4 star | 7 | 3.9% | |
| 3 star | 7 | 3.9% | |
| 2 star | 6 | 3.3% | |
| 1 star | 42 | 23.2% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Becker Movers at 26.5%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Becker Movers, counted by matching the words they used.
- Damage to belongings30 · 68%
- Items missing or never delivered12 · 27%
- Crew conduct8 · 18%
- Price rose after the quote3 · 7%
- Stopped responding3 · 7%
- Late, delayed or a no-show1 · 2%
Counted across the 44 one and two star reviews we have read for Becker Movers. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I booked Beckers to move my 3-bedroom, 2-car garage house at the end of October 2023. I was told I'd get a call the Saturday before the move to know what time they'd arrive Monday, never got a call. They sent 2 movers that had little urgency on the job, which ended up being costly for me. They basically decided when they would end work, so not everything was completed.
We used Becker Movers for both our move and storage. I want to be fair and say that I thought the actual moving crew did a good job overall. Unfortunately, our experience with the storage portion and the follow-up afterward has been very disappointing. After getting our belongings out of storage and settling into our home, we realized that several items were missing.
Be sure you are explained about liability for your goods! Becker Movers moved and stored our entire household goods last May and returning to our new home the Saturday after Thanksgiving. Customers need to understand what New York State allows movers to get away with reducing their liability for you goods to paying you .30 per 100 lb, of weight for your goods.
The movers never bothered to show up and when I called the office I was treated very poorly.. Not once but twice. When I inquired why they didn't show up they nonchalantly told me they were still busy with the other job they were on and their phones didn't work. The second time I called I spoke to another person and commented about how rude the first person I talked to was, instead of an apology I got "no he wasn't I'm sitting right here".
DO NOT USE THIS COMPANY!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Worst experience ever. Was quoted 900 it ended up being 1800.00. They scratched up my walls in my old and new house to the point where i had to hire painters to come in and repiant a lot of walls and trim. We unpacked everything and found a lot of damage to our furniture. Some picture frames were severally scratched. The glass in one was broken and hidden in my new garage. They disassembled things then lost the hard ware for them.
DO NOT USE THIS COMPANY!!! I used them before moving from one house to another with no problems. BUT-in November our house sold quickly and the people wanted in within 3 wks. We packed up the house hired Beckers to move us and store our belonging. Then in April we moved into our home. I am very fussy about my home and belongings. Beckers told they wrap everything. NO TRUE. I had one of bookcases comeback with mud all over it. My loveseat had dry wall all over it.
We used Becker's Movers to move our furniture to our new home. The person we initially spoke to was very nice and professional. The movers showed up on time on the day of the move. They worked hard and moved all of our belongings to our new home, but they failed to lay any tarps down on our brand new carpet and got mud prints all over the carpet. They told me to just call the company & they'd take care of it.
I will never go with Becker again. Please be aware that this company does NOT stick to their word. I very rarely write reviews but for this experience felt it was necessary. I moved from a one bedroom apartment into a small cape home and from the start there were issues. The two men that showed up were literally coming off a stretch of two 12 hour shifts in a row and they had just moved a huge house right before they arrived.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous60 · 56%
- Worked hard and fast47 · 44%
- Careful with belongings17 · 16%
- Turned up when they said13 · 12%
- Price matched the quote3 · 3%
- Kept in touch3 · 3%
Counted across the 107 four and five star reviews we have read for Becker Movers. A review can mention more than one thing.
In their own words
The communication with Becker Movers from start to finish was flawless. The men were courteous, careful, efficient and hard working. I would never use any other moving company. I highly recommend Becker Movers for a stress free move.
Excellent, excellent, EXCELLENT! I have recently moved from Rochester, NY to Atlanta, GA and contracted Wheaton Movers for the job. Not only was their quote 3 times lesser than any other mover, their service was impeccable! The packers arrived one hour earlier than scheduled and finished the job in less than 30 mins. The movers came in bang on time and were done in no time.
Miguel and Chici were the best crew we’ve had as movers! Enthusiastic, fun, and fun to talk to! Becker Movers provided a fair price as well. Will move with Becker again with Miguel and Chici!
I was really scared to pick a moving company because they all had a mix of good and really bad reviews. I ended up using Beckers and I couldn't be happier. THEY WERE AMAZING. They sent two movers, Korey and Shaq. And a large truck. I was moving from an apartment in the East Ave/Alexander area to a new home in Irondequoit. The apartment was in the upstairs of one of those older houses in the area that have been converted to apartments. The stair case had two 90 degree turns in it, so it wasn't exactly an easy move.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- careful handling16
- efficient crew6
- careful movers5
- quick move5
- damage4
- easy move4
- hourly rate3
- experienced crew2
- no minimum time2
- auction2
What the company says about itself
Taken from Becker Movers’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Says it is licensedsays on their website
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“…the BBB since 1975. Becker Movers is licensed with both Wheaton World Wide Moving and”Raw text captured from the page, including any surrounding navigation.
- Mentions the Better Business Bureausays on their website
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“…and operated, and have maintained an A+ rating with the BBB since 1975. Becker Movers”Raw text captured from the page, including any surrounding navigation.
- States a founding yearsays on their website
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“The Moving Company Rochester, NY Trusts Since 1971 Contact Us Or Call: 585-458-5480 ❮ ❯ Pr”Raw text captured from the page, including any surrounding navigation.
- Describes itself as family ownedsays on their website
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“…we serve. 50 years later we're still family owned and operated, and have maintained an A+”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“…with Becker Movers today to start your free estimate, or learn more about what's made us the”Raw text captured from the page, including any surrounding navigation.