Joe's Moving Co.

I hired Joe’s Moving Company to do my in-state move. I felt very happy with my interactions with the company prior to my move. Their website was great, and Matthew was kind and attentive on the phone. I thought their pricing was very good and I was excited to work with them. The day of my move, they were supposed to be at my house between 9am and 9:30am. At 10:30am they still were not at my house and I did not have a call from the company. I called them and left a message asking where their movers were.

They came very late. We were charged 100s more than the original quote and never heard back when we complained. They moved almost nothing to it's correct location despite clear labeling and us directing. They tried to put everything in my garage because it was easiest. I ended up becoming part of the team, and was lifting and so was my husband, for the last 2 hours just so we could be done. I would not at all recommend.

DO NOT USE! Recently moved my mother and her boyfriend who are both handicapped. One is in a wheelchair and the other limited to a walker. I guess the owner saw this as a payday. Over the phone said it would cost around $500. Complete lies. Sent two mover, who by the way were moving from one apartment to anther in the same COMPLEX!! Everything was already packed in boxes!! Charged my mother $1,000 and took double the amount of time. Moved one box at a time in order to take more time.

Our 100-year old upright grand piano was not properly tied down and was destroyed during a move to a friends home in June 2022. Even though Joe’s did refund me the moving fee and also did provide about one hour of time moving a different piano for friend in August 2022, I didn’t feel right about how I was treated by the staff and owner afterward. Initially, when they called to inform me of the piano loss, they were apologetic and offered to find a replacement piano.

The only positive things I can say is that setting up an appointment for my move was positive, dispatch was nice, and the move was complete. "Free" pad for the table. Cons: Very late Overchaged Didn't care about our stuff Complaining Bad attitude damaged property Story is below! We were quoted for a three hour move between 1-3 pm. My quote included everything travel, gas, etc. The men didn't get to the house until a little after 5:30pm. I called dispatch at 5:30 for the second time.

Google Review Draft I would never use Joe’s Moving Company again, and I strongly caution anyone moving valuable, sentimental, or business-critical belongings to look elsewhere. Our move from Rochester to Avon began at approximately 10:00 a.m. on July 25 and did not end until around 2:00 a.m. the following morning. We were originally quoted $2,400, but the experience became so disastrous that we ultimately did not pay for the move. The crew was painfully disorganized.

If you value customer service and communication when scheduling a move then I would not recommend Joe's Moving Co. I was called the day before and was told that they movers might be early and was that ok - that was great. But on the day of the move they called to say they would be late. After their expected time had passed I made several calls to the company before I could get ahold of anyone - without a call back with an expected time. And the reasons for why they were late kept changing.

I originally called on December 1st to schedule a move for December 26th, paid the deposit and the movers were scheduled to arrive between 9 to 10am on December 26th. At 10:26, I get a call that one of the movers had called out of work and he was searching for a replacement, after 30 minutes I got a call that he has not found anyone to fill in and there's nothing that can be done until he finds someone. Fortunately I was able to scramble and find replacement movers that helped me out last minute.