Bekins A&W Transfer And Storage
Google rating
4.4
Ratings counted
60
Are 1 or 2 star
15.0%Well above typical
The rating breakdown
9 of the 60 ratings in Google’s published star breakdown for Bekins A&W Transfer And Storage are one or two star.
Against other listings in Amarillo
9.3 percentage points higher than the middle of the 15 listings in Amarillo we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 48 | 80.0% | |
| 4 star | 0 | 0% | |
| 3 star | 3 | 5.0% | |
| 2 star | 3 | 5.0% | |
| 1 star | 6 | 10.0% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Bekins A&W Transfer And Storage at 15.0%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Bekins A&W Transfer And Storage, counted by matching the words they used.
- Damage to belongings2 · 40%
- Items missing or never delivered2 · 40%
- Crew conduct2 · 40%
- Late, delayed or a no-show1 · 20%
Counted across the 5 one and two star reviews we have read for Bekins A&W Transfer And Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Ladys are excellent and professionals at packing. Company sent 4men to load the semi, they took alot of breaks and 1 left early. The terrible thing about this company was that I was told my things would be delivered from the 8-12th of july and when I called they had no clue who I was and that they had my entire house packed!! Truck didnt show up until the 19th!! 7 days later and never got an apology!!! After unpacking everything my sons dresser was damaged and my outdoor welcome mat had a piece ripped off.
Anna we did not know who you where because all of the business and paper work was in your husbands name. Your move was booked through a broker who let you down in the first place. We stepped in a helped you guys the best of our ability.
Unprofessional and try to force additional insurance so they don't have to take responsibility for anything. Destroyed an end table, broke the shelves and caster wheels off of a rolling cart along with denting the top to a brand new Weber grill. All that will get you is a refund of less than $100.00. They take no responsibility for their unprofessionalism nor will they return calls. I would not encourage anyone to use Bekins or A&W of Amarillo. You will be disappointed.
We regret that your experience didn’t go as planned. We adhere to all federal moving regulations. Including the required offering of valuation coverage options prior to each move. In this case the basic valuation coverage was chosen. Additional coverage was waived.
I was assigned this moving company and so I didn’t even get to choose who I had move me. I thought these guys were doing a good job until I got all my stuff un packed to find that I had a gun and my wife’s wedding ring stolen. I wasn’t at home when they were packing and they asked my wife if she was planning on taking the gun...she said there were two guns and they claimed they only saw one and so my wife thought I had the other one. Well conveniently the one they didn’t see also had my wife’s ring in it.
At Bekins A&W Transfer,we take all customer’s concerns seriously and are committed to operating with the highest level of professionalism and integrity. And in this case no formal complaint was filed in our office however the matter was investigated by law enforcement.
The movers were friendly and the price was decent. My mother and I was moving to Central Texas from Amarillo. Well they told us since we were moving on a Friday that our stuff wouldn't be here until Monday which was understandable. They showed up on time to start bringing in our stuff. They mixed up the rooms the boxes went into WHILE all rooms were labeled and all boxes were labeled.
Sorry, you're move didn't go as planned. We strive to make our customers happy.. Feel free to give us a call.. I would love to discuss what happened. And how to make it better...
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous13 · 37%
- Turned up when they said4 · 11%
- Careful with belongings3 · 9%
- Worked hard and fast3 · 9%
- Price matched the quote1 · 3%
Counted across the 35 four and five star reviews we have read for Bekins A&W Transfer And Storage. A review can mention more than one thing.
In their own words
On time, flexible, nothing damaged. 1600 square foot home plus a 8 X 10 storage unit, to Fritch. With packing A LOT and low cost on many boxes they brought for us, 10-12 hours from start to finish. Courteous and helpful. Stayed on task in a timely manner. We recommend them highly.
I cannot say enough good things about this moving service. They helped me out when another company stood me up. The office staff was incredibly sweet and understanding of my situation. The three movers were very nice, professional and fast. I will recommend them to anyone!
Brandon and team came in gave me an good price and got my stuff moved problem free. Guys were 5 minutes early, super friendly, and knew what they were doing. Thanks yall!
We appreciate the opportunity to be apart of your relocation.
A & W Transfer moved my household goods from Dallas/Ft Worth to Amarillo last week. The move and crew could not have been more professional and helpful to me. I have used this Bekins affiliate multiple moves throughout the years and it has always been a pleasurable experience (well, as good as a move can be!). They have also moved my family members through out the years that had extremely nice belongings and the moves have always been accomplished with professionalism and care.
Thanks Debbie we appreciate the great review
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- helpful staff9
- furniture5
- awesome staff3
- packing3
- conscientious staff2
- job2
- boxes2
- punctuality2
- fun to work with2
What the company says about itself
Taken from Bekins A&W Transfer And Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Mentions the Better Business Bureausays on their website
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“Storage is fully accredited with the Better Business Bureau and has an A+ Rating. We are a Pro-Move”Raw text captured from the page, including any surrounding navigation.
- Advertises a warranty or guaranteesays on their website
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“Long Distance Moving Overseas Moving Guaranteed Pricing • Household Moving Office”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“A&W Transfer & Storage GET A FREE QUOTE TODAY - CALL US 806-373-9292 Home Types”Raw text captured from the page, including any surrounding navigation.
- States how long it has tradedsays on their website
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“& W Transfer & Storage. For more than 100 years, Bekins has been building trust with fa”Raw text captured from the page, including any surrounding navigation.