SpareBox Storage

Way overcharged me because I went inside and talked to a person instead of going online was charged almost triple. I never want stepped foot into the storage building that I rented on a Friday evening found out Monday morning that my job was not moving me so I went and talked to them in person on Tuesday. I was informed that there would be a $25 processing fee which I agreed to, but that I would get a refund and that they would call me later that afternoon with the details after never hearing from them for a…

I got an email while I am overseas for work that said they would not renew lease and I have 24 hours to move everything or it will be sold. Now I’m scrambling to find a moving company to store at a relitives garage. Customer service is not helpful. They said they can’t help and manager just said good luck and hung up on me. This in unethical never had this many issues before this lously company took over. The reason for non renewal is condition of belongings in unit and vehicle has a flat tire.

Didn’t have any issues with them before they got bought out. I’m an otr truck driver so it has been a nice secure place to park my vehicle when I’m gone. All has changed since the switch over my vehicle has been broken into twice which makes me wonder if it was someone inside a staff or another tenant or it’s not as secure as before and easy access for a thug to break in. At least they informed me about the break in. Sounds like they need to update their security system as no cameras in the area where my units at

Never use this people for storage, they're an out of town company that when you have a problem you have to through their rude answering service, if they don't feel like messing with you, they'll just hang up on you, cause you'll never get the same person to answer. Also.... I haven't been with them a full year and already going through the second price increase. Never again!!!!!

Have been renting here since before Sparebox bought the place out. Recently, they changed the locks on all of my units - When I called, the polite and professional customer service agents explained that there have been no problems with my bill payments, so they couldn't explain the lock change. One of my units was relocked with a combination lock, so they were able to text me the combination. However, the others were locked with keyed locks, so they needed to get a "remote manager" to call me back.

If I could give less that 1 I would. We paid for a 10x10 but it was 10x7.5. Walked in to this rectangular room that you can touch the walls when strectching your arms. Measured it with a measuring tape and all the customer service agent would only say "I see in my system you have a 10x10." I told the agent that we measured and if it was 10x10 it would be square and not a rectangle. The agent put us on hold 6 times and came back to say the exact same thing.

Do not store your items here. I got a storage unit here before they changed to Sparebox. I got a climate controlled unit for my items, THAT ARE NOW WARPED. Came to find out the elevator isn’t working and the AC unit underneath the stairs isn’t working either, yet, they aren’t sure WHY there’s an AC unit there. I have 7 month old and some heavy furniture I needed to store on a hot day.

KC was AWFUL!!!!!! She wouldn't listen to anything we had to say. I asked OVER & OVER WHO cut my lock off!!!!! It had to be the Storage Place. Nothing was taken. I asked her to look at the camera footage to see who cut it off but she refused to help me. The put their lock on it to "protect" my stuff but MY lock should have NEVER been messed with!!!!!!!!!!!! I put a $12 Lock on there and it's just nothing for them to trash it!!!!! They don't lose anything!! It's not their money!!!!! NEVER NEVER NEVER AGAIN!!!!!