Bellhop Movers of Charlotte

DO NOT USE THIS COMPANY!! I have moved long distance 6 times and this was by far the worst experience!! You do not get what you pay for or what is promised! They were rude, hard to get a hold of and they damaged several items. They will not speak to me about my experience until I have signed my claim agreement which is pennies compared to what it will cost to replace/repair my damaged items. It is so frustrating! They assigned 4 movers to my team to move me out of my house and not one of them showed up on time.

Worst moving experience of my life. Bellhop is a moving broker, not a moving company - which means that if anything goes wrong during your move, you will have to be the one contacting the movers and truck to coordinate because Bellhop thinks that offshore agents in the Philippines can coordinate your move on time.

I will never use this company for our move. I had to move the date of the move and the rep ( Nay) admitted while on the phone that he sent the message to movers incorrectly so they went to the property so now there was a fee since they went to the property because they had no notice. All because he sent the message incorrectly after telling me when I called that the adjustment could be made and no charge since I was giving so much of a notice.

Jimmy and Byron were fantastic! Super friendly and dedicated to get the job done even in the extreme summer heat. 🔥 Update: 2 days later I received a charge for an additional $325 I suppose due to being over the initial quote for time. Pretty frustrating since it wouldn’t have taken nearly as long if bellhop hadn’t rescheduled my move to the afternoon when there was oppressive heat. Also, the movers specifically told me that I shouldn’t be charged extra when they clocked out.

Bellhop service provided was extremely disappointing, primarily due to the incompetence of the subcontractors, help desk and sales gimmick. I woll.make sure I give bellhop poorest recommendations on every social media. Two movers arrived, one of whom, named Richard, complained about a missing third mover and then left for 1.5 hours. He continued to complain about not being paid, and even subcontracted his brother, who had no experience with moving.

Bellhop earned this single star because the sales rep that booked my move was great. Everything else was a 0 star experience. Ten minutes into the move, the movers asked me to move my own glass-top furniture in my own car because they were not properly equipped to move it. The entire reason I hired Bellhop was to have insured professionals that could handle fragile items so I would not have to deal with the hassle.

I am not one to write a review, but my experience with Bellhop in Charlotte has been absolutely appalling. I will try to be as brief as possible, but my move was within the SAME apartment complex on the same floor (no stairs). I booked 3 movers for 2 hours as I didn't have much for them to move other than actual furniture. They arrived with nothing, which is fine because I work for a company that I was able to borrow carts, moving blankets, etc. from.

Go to my first floor unit, as scheduled, told me that it was too far to move my two unit condos furniture. They state their policy is not to move furniture more than 100 yards. I measured it at 62 yards and offered for one of their representatives to come verify it. They would not have someone come out in person. Also said that we had more inventory than what THEY were prepared for so they canceled on me after standing around for an hour and a half.