Bellhop Moving
Mover in Council Bluffs, Nebraska
Google rating
4.5
Ratings counted
48
Are 1 or 2 star
12.5%Above typical
The rating breakdown
6 of the 48 ratings in Google’s published star breakdown for Bellhop Moving are one or two star.
Worked out from 48 ratings. That is enough to publish but few enough that one more review moves it noticeably, so read it as a hint rather than a measurement.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 40 | 83.3% | |
| 4 star | 2 | 4.2% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 6 | 12.5% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Bellhop Moving at 12.5%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Bellhop Moving, counted by matching the words they used.
- Crew conduct1 · 20%
Counted across the 5 one and two star reviews we have read for Bellhop Moving. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
IRRESPONSIBLE, UNPROFESSIONAL These are the 2 words which describes them. We booked our move 1 month in advance. There were supposed to show up at 8AM next day, today evening at 5 PM they are informing us that they could not do the move because they couldn’t find a truck and they can do only 5 days later. I live in an apartment , there are financial implications when these people cancel an appointment . I could not find another mover at this point because it was too late . I took the day off anticipating the move.
Bala, we're so disappointed to read your feedback about your experience. We are sorry to read this and to hear about the experience that you had with Bellhop. It is highly unusual for us to be unable to fulfill a move at a scheduled time, … More
I WOULD NOT RECOMMEND THIS COMPANY EVER!!!! I HAD SCHEDULED A MOVE LIKE 3 WEEKS AHEAD OF TIME ALL WAS GOOD I SCHEDULED TIME OFF WORK FOR THE MOVE AND HAD MY SON TAKE OFF WORK TO HELP ME PUT THINGS AWAY THEN THE NIGHT BEFORE THE MOVE THEY CALLED ME AND SAID THEY HAD A TRUCK BREAK DOWN AND EXHAUSTED ALL THEIR RESOURCES BUT HAD TO RESCHEDULE THE MOVE FOR 3 DAYS LATER I WAS MAD BUT OK THEN I JUST GOT A CALL FROM THEM TO ADVISE ME THEY DIDN’T HAVE A CREW TO DO MY MOVE AS SCHEDULED SO WHO SCHEDULES A MOVE WITH NO…
Tina thank you for your feedback. We are disappointed to read this and to hear about the poor experience that you had with Bellhop. It is highly unusual for us to be unable to fulfill a move at the original time, and we hate that we … More
The bellhops were late, the whole team didn’t show up and then working with customer service was a nightmare trying to get it figured out. They didn’t even load all of my stuff, spent most of the time on the phone in the truck, and then when they unloaded, left everything in the drive way and left. The mistreated my furniture, were very rude to me and my mom. I would not reccomend; it’s not worth the headache.
Not good at all! They were so difficult to work with and HQ kept messing with her appointment. We will not be booking with them again.
Makenzie, thank you for alerting us to this experience. We apologize that we had to adjust your order. Please contact our Support Team if you have any concerns that were left unresolved at [email removed] Thank you.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast5 · 45%
- Professional and courteous5 · 45%
- Turned up when they said4 · 36%
- Careful with belongings1 · 9%
- Kept in touch1 · 9%
Counted across the 11 four and five star reviews we have read for Bellhop Moving. A review can mention more than one thing.
In their own words
So happy we went with Bellhop! Austin and Zach were super friendly, showed up early, and worked fast! Would go with Bellhops again!
Nice and Bruce were amazing and I would totally use them and Bellhop again!! Super nice and worked hard!! Very friendly and I appreciated the timeliness and communication. THANK YOU!!
Thank you for saying so, Angela! We're so proud to have awesome moving pros like Nick and Bruce.
The Austin and Jordan were fantastic. Fast, courteous and careful with our belongings. Will definately use this service again.
My partner and I worked with Austin and Lauren, and they were fantastic. We were moving out of a tiny basement into an apartment, and they got there right on time and were super friendly and easy to work with. They took care of our items with care while still keeping the move under three hours. I was shocked at how professionally they handled everything. Thank you, bellhops, for being the most stress-free part of our move!!!!!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- bellhops8
- promptness7
- great attitude2
- careful with items2
- polite staff2
- easy to work with2
- scheduling2
- unloading2
- efficient move2
- quick movers2
What the company says about itself
Taken from Bellhop Moving’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Says it is insuredsays on their website
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“Licensed and Insured Movers and Moving Services in Omaha, NE”Raw text captured from the page, including any surrounding navigation.
- Says it is licensedsays on their website
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“Licensed and Insured Movers and Moving Services”Raw text captured from the page, including any surrounding navigation.
- Advertises a warranty or guaranteesays on their website
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“FOR ANY PARTICULAR PURPOSE. THERE IS NO WARRANTY THAT THE MOVING EQUIPMENT IS, OR WILL B”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“…movers in the moving industry) Get Free Quote 300K+ Moves completed 20K+ Customer rev”Raw text captured from the page, including any surrounding navigation.
- Advertises 24/7 availabilitysays on their website
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“…company to provide transparent pricing, 24/7 service, and accountable, trustworthy m”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- consumeraffairs.comreviews
- yelp.comreviews
- chamberofcommerce.comdirectory