Bellhop Moving - Orlando

I have moved many times in Orlando but this was the worst moving experience I have ever had. I hired 4 movers. Three showed up. One got sick and left so my move took forever. It cost me thousands for the move which was more than I expected to move I to a two bedroom townhouse. They damaged my dresser and my daughter's daybed. They said they would do a report but did not. They did not put together my master bed (they just put the mattress and did not screw the bed together).

Apparently my information was shared with bellhop regarding me moving soon through the property management company. Naturally I assumed since they were “referred” via property management that they’re reliable and credible company. I’m 6mths pregnant and didn’t want the stress or hassle of having family/friends move me so for the first time ever i hired what i assumed to be a “professional” company after being called consistently about enrolling me.

If I could give zero stars I would! I have been very upset since the move of our daughter on Sunday, August 9th, 2020. Though the boys worked hard and we tipped well as we always do, no masks were worn (in the heat I was Leary but ok if they stayed distant). I even was willing to let go that they chipped the front door, which we saw happen in real time and they denied and chipped a floor panel of the new apt that we will end up paying for.

We moved last week and had a move appointment from 8-830am. Our two movers showed up on time and started working but the truck and driver were MIA. After asking the movers a few times, the truck finally showed up at 9:30, 90 minutes late. We chose this move time as we had to start working at 12 and given the time estimate of 3 hours, figured we had plenty of time.

Never again! Not worth the hassle for the low price. I hired hourly labor for a move between apartments in the same building. No where on the web page the describes the hourly movers/labor or on the confirmation emails does it state the movers do not bring moving equipment, like true professional moving companies. The workers were very nice, but very inexperienced. They struggled to work together to lift even light furniture, dropping items or bumping corners.

I scheduled a move with Bellhop on 9/22/21. The movers arrived with no moving truck. They stood around for maybe an hour and left without saying anything. I contacted the team lead and he responded with "?" He then called to tell me that someone from Customer Service should be reaching out. Someone did reach out eventually to reschedule me for the next day. I'm incredibly lucky that I scheduled my move in advance as opposed to needing to be out of my unit that day.

The movers were on time that is the only good thing I can say about them. They started off telling me I would have plenty of room in my POD and starting loading the boxes from our garage while 2 other guys starting wrapping our furniture. The guys did not communicate very well to themselves or us. I kept asking are you sure everything will fit and they kept saying “no problem”. Well long story short all my furniture was left to the end and they said they ran out of room.

I would not recommend Bellhops to any of my friends or family. The movers were inexperienced, broke my dresser and broke the leg off of my dining room table. They flipped my belongings upside down and tossed boxes everywhere like fedex. They didn’t use a dolly which fatigued the movers quickly, and didn’t use slip resistant gloves when handling furniture which caused a lot of mishandling of items.