Bellhop Moving
Mover in Waynesville, North Carolina
Google rating
4.7
Ratings counted
510
Are 1 or 2 star
5.5%Around typical
The rating breakdown
28 of the 510 ratings in Google’s published star breakdown for Bellhop Moving are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 464 | 91.0% | |
| 4 star | 13 | 2.5% | |
| 3 star | 5 | 1.0% | |
| 2 star | 2 | 0.4% | |
| 1 star | 26 | 5.1% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,614
- 5–10%
- 2,324
- 10–20%
- 1,521
- 20%+
- 538
The marker is Bellhop Moving at 5.5%. The typical mover among the 11,997 we can publish a rate for sits at 3.2%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Bellhop Moving, counted by matching the words they used.
- Damage to belongings2 · 22%
- Late, delayed or a no-show1 · 11%
- Booked by one company, moved by another1 · 11%
Counted across the 9 one and two star reviews we have read for Bellhop Moving. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
IIf I could give 0 stars, I would. We’ve used Bellhop multiple times with no issues so we decided to use them again for our last move. It was every bit of a nightmare. The loading team (there was one person loading the actual truck) was a disaster. It was so bad that the men bringing the stuff out of the house kept apologizing and saying he would let anyone help him.
Hi Kristen, thank you for sharing your feedback. As a loyal repeat customer, you deserve a seamless move, and the experience you described—from the improper loading and damage to your belongings, to the issues at delivery—is completely unacceptable and far below the standards we hold ourselves to.
Worst moving company I’ve ever used. I recently moved from Knoxville to Baltimore and Bellhop was highly recommended. I’d used other big name companies in the past with no issues but was worried about shipping delays. The booking process was easy and the rate seemed reasonable. However - the Knoxville loading team did not respect my belongings and they lied to me about their care which resulted in about half of my furniture arriving with damage.
Elizabeth, we apologize that this was your experience. Our HQ team is reviewing your move, and we will be in touch shortly.
The actual movers, who were a subcontractor did a great job. Very disappointed with my bellhops experience. This isn’t the same company I’ve used multiple times in the past. There was an issue with their e-sign contract not loading on my phone, which I have executed many documents on with no problems whatsoever. It’s nearly impossible to get in touch with a person, most of the time your talking to an AI bot who is very politely condescending, and when you do get to a person they are in a different country.
Hi Matt. We are deeply sorry to hear about your negative experience and the frustration caused by the issues with our app and customer support. We have flagged the app signing issue directly to our engineering team to ensure it gets looked … More
If you want to get screwed over and have an awful moving experience then go with Bellhop. They handled my last move and the movers just didn’t unload part of my sectional couch. So now I have a sectional I can’t use. If you try to contact …
Hi Cassidy, We’re very sorry to hear about your experience and we acknowledge how frustrating this situation has been for you. We want to assure you that as soon as you reported the missing sectional cushion, our team escalated your case and conducted a thorough investigation with the movers…
We used Bellhop last year with no issues. However we have had a terrible experience this time. We’re we’re originally scheduled to move on Tuesday but they called and rescheduled out move to Thursday. Ok fine. Thursday Morning our move is …
Chelsea, Thank you for your honest feedback. We would like to apologize for our failure to carry out your move as promised due to the inclement weather delays and communication delays with our team.
Avoid this company. The movers were ontime, but move my brand new leather couch and ripped it. I contacted company and did a claim. They responded with an offer of 90 dollars, I reached out to the claims office and was basically lied to …
Thank you for reaching out to us regarding your recent experience with our company. We sincerely apologize for the inconvenience and frustration you have experienced with our services.
The customer service is abysmal. I had a major issues with my move today and contacted Bellhop through their AI text and phone service 10+ times with zero response. I don’t even know how to get in touch with an actual human to resolve my …
We’re truly sorry for the frustration you experienced and for the lack of timely communication during your move. We understand how stressful moving can already be, and it’s clear we fell short of providing the responsive support you deserved.
I purchased their services because of the great reviews here, so I feel compelled to add my experience. I paid $4,362.38 for a move from Knoxville TN to Huntsville AL. PLEASE READ THE TERMS OF SERVICE AGREEMENT THOROUGHLY! They clearly …
We're very sorry to hear that your move did not meet expectations, and we truly regret the stress and frustration it caused, especially given your trust in us and the importance of this transition.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast3 · 43%
- Turned up when they said1 · 14%
- Professional and courteous1 · 14%
Counted across the 7 four and five star reviews we have read for Bellhop Moving. A review can mention more than one thing.
In their own words
Team showed up on time, were very professional and friendly and moved several unwieldy pieces with ease and care. I was very pleased!!!
Pam, thank you for this great feedback!
Tony and Gage were amazing. Unfortunately they had to wait a little while for me to get there but they were very nice guys. They got everything moved quickly and efficiently. Thank you so much to you both! Whitney
Whitney, thank you for taking the time to write a review! We hope you enjoy your new place.
These guys were amazing. The estimated job was supposed to take 6 hours and it ended up being 12. All the heavy lifting, through rain and shine. They even moved our concrete statues. Would absolutely recommend this crew to anyone to help make the move easier.
That’s awesome to hear—glad it was such a great experience!
Excellent job they were very confident fast and knew exactly what to do and did it. Thank you very much.
Thank you for the 5 Star Review!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- bellhops114
- polite staff31
- professional movers13
- smooth process6
- fair rates3
- easy move3
- no damages2
- wait time2
- easy moving day2
- booking process2
- job duration2
- review process2
What the company says about itself
Taken from Bellhop Moving’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises free estimatessays on their website
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“…help or relocation service. Get a free quote today! Trustpilot Meet Your Knoxville T”Raw text captured from the page, including any surrounding navigation.
- Advertises 24/7 availabilitysays on their website
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“…company to provide transparent pricing, 24/7 service, and accountable, trustworthy m”Raw text captured from the page, including any surrounding navigation.
- States a founding yearsays on their website
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“Stephen has been a Pro with Bellhop since 2018. Despite the fact that moving work is p”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- birdeye.comreviews
- consumeraffairs.comreviews
- thumbtack.comreviews
- trustpilot.comreviews
- yelp.comreviews
- facebook.comsocial