Beltmann Moving and Storage
Moving and storage service in Stone Mountain, Georgia
Google rating
4.3
Ratings counted
363
Are 1 or 2 star
17.1%Well above typical
The rating breakdown
62 of the 363 ratings in Google’s published star breakdown for Beltmann Moving and Storage are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 280 | 77.1% | |
| 4 star | 16 | 4.4% | |
| 3 star | 5 | 1.4% | |
| 2 star | 4 | 1.1% | |
| 1 star | 58 | 16.0% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,614
- 5–10%
- 2,324
- 10–20%
- 1,521
- 20%+
- 538
The marker is Beltmann Moving and Storage at 17.1%. The typical mover among the 11,997 we can publish a rate for sits at 3.2%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Beltmann Moving and Storage, counted by matching the words they used.
- Damage to belongings20 · 33%
- Items missing or never delivered15 · 25%
- Crew conduct10 · 17%
- Late, delayed or a no-show6 · 10%
- Price rose after the quote4 · 7%
- Belongings withheld over payment2 · 3%
- Claim or refund went nowhere2 · 3%
- Booked by one company, moved by another2 · 3%
- Stopped responding2 · 3%
Counted across the 60 one and two star reviews we have read for Beltmann Moving and Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Do not use Beltmann for International relocation!!! Gary Deforest is a liar and will scam you on your shipment. His costs are based on the weight of the shipment but nothing was weighed since the household goods were nailed into place in the container. By some strange coincidence, the shipment weighed almost exactly what he quoted. I had no way to dispute this but think we were dramatically overcharged. Gary seems to be bothered when asked questions and his answers are not honest.
They were assigned by Graebel Movers International to handle the storage and delivery of our shipment from overseas. They charged us an extra amount of 800 USD for the shuttle vehicle service saying the trailer truck would not be able to fit and park in the driveway. Not true because there was plenty of space. Anyway, we had no choice and paid.They severely damaged and broke 30 pieces of antique furniture, and several ornaments.
Used Beltmann group for move from ATL to CHI last June. Signed contract for Packing on the 4th, loading on the 5th and delivery between the 8th and 19th. No show on the 4th (they did leave a voice mail saying they would now pack and load on the 5th), showed up late on the 5th. One worker had a doctors appointment and had to leave and the lead then left for 2 hours to get another guy. Half the crew was good the other half not so much.
At the end of moving day, the truck left on an interstate move with half my house contents still sitting in my house. Movers failed to notify me this would be happening until they got ready to leave and I had to ask why when half my house was still waiting to go on the truck? "Ask the driver." Wasn't the driver's fault.
I ordered two rugs from Macy's to be delivered to my home. They subcontracted to this company to be delivered. The rugs were delivered from Macy's to this moving company on the 6th. It is now the 14th. I have called numerous times with no cooperation at all from their end, they informed me that they were here in my area yesterday, the 13th, but...cannot deliver my carpets until next Tuesday the 20th because of their scheduling system.
Update - everything was great until they broke some of my stuff. I filed a claim right away and now I’m getting no response. Still trying to find someone who cares. Cynthia has been friendly and trying to help, but they took my money and have left me holding a bag of broken furniture. Great experience from the initial call from Ian, until Patrick Agee and crew closed the doors and drove away. Well done
Thank you, John! We're glad to hear you had a great experience from start to finish with Ian and Patrick Agee's crew. Your feedback means a lot to us!
I would not trust them to move their own bowels let alone my items again. One month after our move we are still missing $15,000 in items plus my wife's portfolio with her life's work ($180,000 roughly in replacement value). We have another $7,000 in damaged items that they are dragging their feet on filing the claim. The driver for NA Van Lines was horrible.
This is a Horrible company and 1 star is actually way too much. Ordered our furniture through another company which used Beltmann to deliver our furniture. Beltmann called the day before and told us that they will deliver between 2pm-6pm. They showed up at 8:30pm as we were putting our kids to bed. They did NOT call before they showed up! 3 guys came in and quickly put our boxes down and my spouse asked if they were going to check the boxes to make sure that everything was there.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous107 · 45%
- Kept in touch50 · 21%
- Worked hard and fast40 · 17%
- Turned up when they said32 · 14%
- Careful with belongings30 · 13%
- Price matched the quote7 · 3%
Counted across the 237 four and five star reviews we have read for Beltmann Moving and Storage. A review can mention more than one thing.
In their own words
process was painless. the team was professional, careful and quick. they arrived at my new location on time, put everything where I wanted it and all of my belongings arrived in tact. No damage! No hidden cost! No holding my furniture hostage! BEST EXPERIENCE FOR MOVING!
A senior" friend chose North American/Beltmann for her move to Pittsburgh. Ian was the field consultant who is definitly perfect for his position. He walked through the home to get avisual on what and how was moving to Pittsburgh. He was very patient, knowledgeable and a total "people person." He is everything you need to start the process. He gets 10/10 stars. The Beltmann moving van driver, Bobbie, contacted us and kept us updated on his ETA.
Thank you, Bj, for your detailed and glowing review! We truly appreciate your kind words about Ian, Bobbie, and the entire team at North American/Beltmann. It was a pleasure assisting your friend with the move to Pittsburgh, and we are delighted to hear about the positive experience throughout the…
We moved from Marietta GA to Placitas New Mexico. Our primary contact was Ian Robbins. He promised to help us out wirh all aspects of the move and he did not dissapoint! We were in need of packing material and mirror boxes as we had decided to pack our own belongings. Ian provided most of the boxes and material we requested. He also helped us with removal of paint we did not want to move but did not want to leave behind for the new owners of our home.
Thank you, Robert, for your wonderful feedback! We're glad to hear that Ian, John, and Rani contributed to a smooth and pleasant moving experience for you. Your recommendation means a lot to us!
Moving can be one of the most stressful experiences, but Ian and Cynthia made the entire process so much easier. From the very beginning, they treated us with kindness, professionalism, and genuine care. Cynthia was always available to answer questions, kept us updated throughout the move, and made sure every detail was taken care of. Her communication and attention to detail gave us real peace of mind.
Thank you, Yang! We truly appreciate your kind words about Ian and Cynthia and are glad to hear that they made your move easier and more enjoyable. Your recommendation means a lot to us, and we're grateful for the opportunity to assist you.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- careful handling of belongings18
- kind staff17
- moving crew10
- long distance move10
- cross country move9
- careful movers7
- interstate move4
- no delays2
- gently used boxes2
- no missing items2
What the company says about itself
Taken from Beltmann Moving and Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises free estimatessays on their website
Show the text this came from
“Packing & Storage Agency Request Free Estimate (770) 854-1551 Questions: (866) 251-858”Raw text captured from the page, including any surrounding navigation.
- Advertises 24/7 availabilitysays on their website
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“…team assures specialized support and 24/7 assistance. What’s more, if you need se”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory
- yellowpages.comdirectory
- homeadvisor.comreviews
- yelp.comreviews