Berger Allied Moving & Storage
Mover in Deer Park, Texas
Its address is in Houston, Texas. It appears here because Google returns it for Deer Park.
Google rating
4.9
Ratings counted
1,263
Are 1 or 2 star
2.3%Around typical
The rating breakdown
29 of the 1,263 ratings in Google’s published star breakdown for Berger Allied Moving & Storage are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 1,203 | 95.2% | |
| 4 star | 23 | 1.8% | |
| 3 star | 8 | 0.6% | |
| 2 star | 5 | 0.4% | |
| 1 star | 24 | 1.9% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,614
- 5–10%
- 2,324
- 10–20%
- 1,521
- 20%+
- 538
The marker is Berger Allied Moving & Storage at 2.3%. The typical mover among the 11,997 we can publish a rate for sits at 3.2%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Berger Allied Moving & Storage, counted by matching the words they used.
- Damage to belongings2 · 25%
- Items missing or never delivered2 · 25%
- Crew conduct2 · 25%
- Late, delayed or a no-show1 · 13%
- Booked by one company, moved by another1 · 13%
Counted across the 8 one and two star reviews we have read for Berger Allied Moving & Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
This moving company is deeply unethical and unprofessional. My employer hired them to pack my items at my old place in the Carolinas, move it to Texas, then unpack it in Texas.They packed my items up in their truck, then without my permission, they proceeded to unpack them, move them to a bigger truck (probably to save money on the commute by fitting two families stuff in the truck instead of just mine), combined them with someone else’s stuff, and then gave that person most of my items.
Hello Mya, We are very concerned to read your comments and take feedback like this very seriously. After reviewing our records, we have not been able to locate a move … More
We had an appointment for a live load at 10 am was told by broker that it was an first come first serve spot. I arrived at 730am got a door and it's 130pm and they still haven't touched me. Very unprofessional should do live loads from out of state first over regular small loads Unfair to truck drivers. Warehouse workers said OH WELL. you have to wait however long we take.
If you want your furniture delivered to your final destination on time, be sure to pick another moving company! Not only did they charge us a 20% premium for an end of the month move, our belonging were delayed by 10 days which rolled over …
Terrible experience with Allied at a premium price. My move coordinator did not respond the day of, messed up the time (window was six hours off which caused problems as I had to reserve my building elevator). I think the coordinator quit or something the day of. The movers severely damaged my dresser, and the claims process was not only long but also undervalued the damage despite the fact that I had purchased premium insurance. Very spotty communication.
Hello Hasenin, We’re truly sorry for the difficulties you experienced during your move. The communication issues and damage you described fall short of the experience we want our customers to have.
They will not explain everything and will attempt to nickle and dime you on absolutely everything while promising it's free. They will then over promise and under deliver. They promise to pick up trash and i plan for that then they try to charge me for it. They Scratch up my floors and break my furniture and appliances.
Adam Trojanowski, we’re sorry to hear about your experience and apologize for the inconvenience. Unfortunately, we couldn’t locate your move in our system under your name. Could you provide more details and a registration number so we can look into this?
No confirmation call with 2 hour window. Scheduled for Monday, then Wednesday and no contact at all. They showed up Thursday when I was at an appointment. I had to call the delivery company only to find out they were scheduled to come Saturday great delivery guys but horrible scheduling and service.
Worst customer service I've ever experienced. I moved with Berger Allied (the person I spoke with initially, and during the process, was Trace Garrett, who is based out of Houston TX) from Austin TX to San Diego CA this month of June 2018. …
Hello Nikki, Our Customer Experience Team has spoken at great length about your review and would truly like to apologize for the inconveniences we have caused you throughout your shipment.
Did not deliver furniture on scheduled delivery day. Following day, was unable to deliver furniture in scheduled two hour window. I had to leave and still have not heard from them to reschedule delivery.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous10 · 83%
- Careful with belongings3 · 25%
- Worked hard and fast2 · 17%
- Kept in touch2 · 17%
- Turned up when they said1 · 8%
Counted across the 12 four and five star reviews we have read for Berger Allied Moving & Storage. A review can mention more than one thing.
In their own words
OVERVIEW - we contracted with Berger Allied for the move, including warehouse storage, of our household possessions from Texas to Florida (incl. some crating) and an auto transport, the latter being done by Montway Auto Transport. For Berger Allied, Olech Guier was the sales person, surveyor (did detailed house visit and move estimate) and troubleshooter for this job. If there were job coordination or scope issues, Olech was the person I called.
Thank you, Scott, for sharing such a detailed and positive review! It’s wonderful to hear that Olech, Noemi, Sabrina, and the entire team made your move from Texas to Florida a success. Your appreciation for their professionalism and care really highlights their dedication.
Gentlemen were very respectful in all aspects. They understood where items should be placed and carefully unboxed the items and moved them into place. They were gloves to keep furniture clean and removed their shoes every time they entered the home.
Thank you, April! We appreciate your kind words about our team's respectfulness and attention to detail. It's great to hear they took such care with your items and home.
This group was on time, professional, and very diligent in the way they performed our delivery.
Thank you, Miguel. We are happy to hear your move went well!
The delivery went extremely well! The crew of three went above and beyond our expectations when they helped us to arrange the new furniture and add pads to protect our wood floor. Each were kind and professional. We also liked we were able to schedule the delivery at a time convenient for us. All communication was clear and timely!
Thank you, Carol! We're glad to hear that the delivery went so well and that our team exceeded your expectations. Your feedback on their kindness and professionalism means a lot to us. We appreciate you taking the time to share your experience!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- courteous staff55
- careful handling of furniture17
- early arrival11
- quick setup8
- trash removal8
- packaging removal7
- professional driver6
- shoe removal4
- furniture inspection3
- box removal2
What the company says about itself
Taken from Berger Allied Moving & Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States a founding yearsays on their website
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“Moving Estimate Houston Moving Company Since 1910, we have been a top Houston moving comp”Raw text captured from the page, including any surrounding navigation.
- Mentions the Better Business Bureausays on their website
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“…an active, accredited member of the Better Business Bureau (BBB). To find out more about Houston t”Raw text captured from the page, including any surrounding navigation.
- Advertises 24/7 availabilitysays on their website
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“Fully equipped trailers 24 -hour emergency service REQUIREMENTS CDL-A One year minimum dri”Raw text captured from the page, including any surrounding navigation.
- States how long it has tradedsays on their website
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“…their move traverses an ocean. With more than 100 years of experience, as an agent of Allied In”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- bbb.orgreviews
- yelp.comreviews
- facebook.comsocial
- instagram.comsocial