Big & Small Moving
Mover in Sandy Springs, Georgia
Its address is in Atlanta, Georgia. It appears here because Google returns it for Sandy Springs.
Google rating
4.7
Ratings counted
116
Are 1 or 2 star
6.9%Above typical
The rating breakdown
8 of the 116 ratings in Google’s published star breakdown for Big & Small Moving are one or two star.
Against other movers in Sandy Springs
2.2 percentage points lower than the middle of the 4 movers in Sandy Springs we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 105 | 90.5% | |
| 4 star | 2 | 1.7% | |
| 3 star | 1 | 0.9% | |
| 2 star | 1 | 0.9% | |
| 1 star | 7 | 6.0% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Big & Small Moving at 6.9%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Big & Small Moving, counted by matching the words they used.
- Damage to belongings4 · 50%
- Items missing or never delivered4 · 50%
- Price rose after the quote1 · 13%
- Crew conduct1 · 13%
- Stopped responding1 · 13%
Counted across the 8 one and two star reviews we have read for Big & Small Moving. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I used their packing and moving services. They were at my home 3 times prior to the move to evaluate all that was needed. I was told 2 days prior to the move that I was in good shape and didn't need to worry about packing any further. The day of the move was a totally different story. It was "too much", any other moving company would walk away, and I was SO LUCKY that they would treat me "special" and do the move regardless of how difficult it was. WHAT??? They knew I was on a deadline and totally took advantage.
Contacted the company a week prior to the move date and they confirmed the move. Waited all day for them to show up. I called and called and texted with no answer. I had to hire other movers. This is so unprofessional Do Not Hire them
Was not our company!!!! but we are sorry that that happen to you next time feel free to reach out to us
DO NOT USE!! If i could give zero star, i would. The movers sent to move my things stole an item from me, damaged some of my items and they also damaged the door and walls of my new condo. Price was also ridiculous for the kind of service provided. Total cost of goods stolen and damaged was at least $1500. I called their boss Moses to report the issue and he offered me $100 for the broken item , by the way the item cost $600. I refused and demanded a full refund.
I did not use these movers but my sister did when she moved from Atlanta to Savannah. I have been helping her unpack. Any mover that packs lamps upside down in the box cannot be trusted. We believe they stole her jewelry and we know they …
I was not very happy with the outcome of the move. At the start of the move Moses lied and said he was not the person I spoke with to set up the move that in fact it was his brother. But when I spoke to him …
Items damaged because the movers attempted to move without properly disassembling. If you need cubicles moved, do not use this company.
Sorry you had this issue, the movers try to work in your budget and time frame, however we where rush and things like this will happen!!! sorry again we want to work with you to make it right!
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous7 · 41%
- Turned up when they said5 · 29%
- Worked hard and fast4 · 24%
- Kept in touch4 · 24%
- Careful with belongings3 · 18%
- Price matched the quote1 · 6%
Counted across the 17 four and five star reviews we have read for Big & Small Moving. A review can mention more than one thing.
In their own words
Great service! Professional, on time, great pricing and extremely careful. We look forward to using Big & Small Moving again for all of our future moves. Thank you for making our move so smooth.
Thank you for your kind words! We're thrilled to hear that you had a great experience with Big & Small Moving. Providing professional service, being punctual, offering competitive pricing, and handling your belongings with care are our top priorities.
I recently had the pleasure of using Big and Small Moving for a large-size house move, and I cannot praise Charles, Chris, Tico, and Rod enough for their exceptional service. These movers were not only highly professional but also incredibly efficient and skilled in their craft. From the moment they arrived, they handled my belongings with care and expertise, ensuring everything was packed and loaded securely.
We greatly appreciate your kind review! We're absolutely thrilled that you had such an exceptional moving experience with us. We strive to provide the best service possible, and we're delighted that our team members exceeded your … More
Moved our apartment from Atlanta to Hilton Head. Accommodated our timing, was extremely communicative with phone and text confirmations, showed up promptly, took extra care with our belongings, brought all needed moving gear and tools, and handed every step of the move exactly as planned. Zero damage to our property and the work was done in 24 hours, including the travel. Definitely would hire Moses and his crew for any future moving needs. Thank you!
Thank you so much for your kind words! We’re so glad to hear everything went smoothly and that you felt supported throughout your move. It was truly a pleasure helping you get settled — wishing you all the best in your new place!
Big & Small Moving is one of thee BEST moving companies I’ve ever worked with hands down! If I could give these guys a 10 star rating, I absolutely would! Not only were they on time & professional - they were also super friendly. I really appreciated that each guy was willing to carry all of my belongings up (4) flights of stairs as the elevator in my building is still under construction. I left a few heavier items behind because we had been forewarned that the elevator wasn’t operational.
Thank you so much for your amazing review of Big & Small Moving! We are thrilled to hear that we exceeded your expectations and provided you with a top-notch moving experience. Our team takes great pride in their professionalism, … More
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- pricing19
- professional crew15
- kind staff9
- careful with furniture6
- smooth move4
- quick move4
- no damage3
- careful packing2
- short notice move2
- booking process2
What the company says about itself
Taken from Big & Small Moving’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises free estimatessays on their website
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“…a call to request proof of insurance, a free quote, or more information on our team of mov”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
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“…to choose a team of licensed and insured professionals that have your full trust”Raw text captured from the page, including any surrounding navigation.
- Says it is licensedsays on their website
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“…important to choose a team of licensed and insured professionals that have you”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- expertise.comdirectory
- mapquest.comdirectory
- facebook.comsocial