Big Man's Moving Company

From the beginning, this experience was frustrating, unprofessional, and uncomfortable. I specifically booked this moving company nearly three weeks in advance and repeatedly emphasized that I needed the first AM time slot due to my moving schedule. Despite that, I was informed the day before my move that another job would be taking priority over mine, leaving me with almost no opportunity to make alternate arrangements.

I wish I had read the different reviews prior to hiring them. I concur with some of the prior comments that the crew was professional and courteous. Because of this, I'm awarding them two stars instead of one. I will explain why I gave them such a low rating below. I requested multiple times over a week in advance that the team arrive either in the early morning or late afternoon. They disregarded my request and arrived around noon.

Off the bat they seemed professional and had good ratings. I have had bad moving experiences before and they promised this would be different. They were more expensive then the rest, so I thought it would be a positive outcome. What I got was the worst moving experience I have had in 20 years and 14 moves. They broke the shelving part of my sons bed and I have missing pieces to my daughters bed. I can't even completely assemble hers.

I hired Big man's Moving company to move my 2 bedroom home. I was given a quote for $2995. My stuff already packed neatly in the boxes by us. All they had to do was to load boxes, de-assemble 2 beds, 1 writing table, 1 dinning table, 1 patio table and wrap leather sofas. Same and some more furniture we brought 2 years ago from New York to Tampa and that mover took 4.5 hours loading and 3 hours in unloading and re-assembly barring the drive time. We had very cordial atmosphere while they were working.

BE AWARE. I am posting an update to my previous review through which I rated this company 1 three months ago. I wish I could rate them with a BIG ZERO. I have created this separate review as I can't add or update to my previously posted very detailed review alerting all consumers about this business's deceitful and unethical practices. Their modus operandi is to send their workers without appropriate tools or packaging material. This is a very smart operating style.

If you value your furniture or home don't use this company. They must have used an software to give all the good reviews. I was going to leave all the damage rest but when I looked at my extra leaf that they placed in my ground level today I was livid. The home they were moving my stuff out got damaged and said "we didn't do it, no way" well the banister was new and absolutely no damage. The furniture had been moved there prior to the new custom handrail they damaged. There were huge gouges out of it.

BEWARE! If you are researching this moving company, be sure you take time to read all the negative reviews and see if you detect a pattern of how this company responds and manages their customer concerns and complaints. I hired this company in March 2023 to move my household belongings into a storage unit while my new home build was in progress. In September 2023, the new home was complete, and I arranged to have the same company and team move my belongings from the storage unit to my new home.

I rarely leave negative reviews, but this was by far the worst customer service experience I’ve ever had. I hired Big Man’s Moving because I was told my move would likely cost around $1,500, could be completed with one truck, and would have a three-person crew. I thoroughly reviewed my inventory ahead of time and specifically disclosed that both homes had stairs and exactly what needed to be moved up and down them. The reality was completely different.