Big Shoulders Moving & Storage

Whatever you do run the other direction. This was the worst experience ever. They don't charge by size of the living space, they charge by cubic feet used in the truck. You also must know exactly what items you're bringing and the exact size of each box your using. They also don't tell you that the truck is 53 feet long and if you can't accomdate the truck they add a shuttle fee. They also put other peoples stuff in the same truck. Not to mention they tack on extra charges whenever they can.

DO NOT USE THIS COMPANY. I have moved every single year of my life for the past 18 years, and I have used professional movers 80% of the time….this is the WORST moving company I’ve ever used. Not only were they 5 hours late for pickup (arrived at 8:30pm) when I needed to leave on a 10 hour drive, they took over 2 weeks to schedule my delivery. However, those were the small issues. My main issue: Very little regard for your belongings, poor packing quality, etc.

I would not recommend this company at all! They over charged me by $1500. They took a bunch of my furniture apart and when they dropped it off the guy had me in tears. He said it wasn’t his job to put it back together after it was their moving company that took it apart. They disassembled my dining room table and left me with 100 bolts and screws and refused to put it together. They said the pick up crew should have never disassembled it.

Just finally able to start really unpacking after the most insane saga of all time, ending with relocating across the country and buying a house all by myself. I bought a lot of expensive, high quality plastic tubs for this move and a lot of them have been destroyed and on some it's obvious contents fell out and had to be put back in. I don't get the impression they read any of my notes about things that were fragile or heavy or needed to be handled with care.

My adjustable bed frame motor was disassembled by the pick up guys in one state and when delivered to my next state I was told they couldn't put it back together due to liability. The motor was attached when I bought it and I have NO CLUE how to reassemble this. I was promised a delivery date then was told not able to make it until 9pm and would now be coming the next day. I had to call the next day to be told they were 10 mins from my location and that was my "warning".

They left over half my stuff behind because they said they didn't have room on their truck! I told them everything I had and they didn't allow enough room. Then they said they would deliver the next day. I was trying to figure out how to move the rest of my stuff, when my family stepped in. It's a good thing they did and told me to go on, because the company called the same day to say they were delivering. If I had stayed to get my stuff they left behind, I would have missed what they took!

WORST COMPANY EVER!!!! DO NOT USE THESE CROOKS. Ben is an unscrupulous liar who will say anything to get your business. My shipment was delayed and arrived 80% broken. I had to sign delivery paperwork before being able to examine my delivery. HORRIBLE SERVICE. I paid extra to have my things packed. The “professional” movers packed my ceramic plates and canned goods together. Pay the extra money and go with people who have plenty of good reviews.

Worst experience in my life. This furniture made it all the way from London U.K. to Chicago U.S. and came perfectly fine. From Chicago to California this is how it came with this moving company. Currently going through a mental breakdown. I don’t wish this on anyone!! Don’t use them!!