The Armstrong Company
Moving and storage service in Lombard, Illinois
Google rating
4.7
Ratings counted
594
Are 1 or 2 star
6.1%Above typical
The rating breakdown
36 of the 594 ratings in Google’s published star breakdown for The Armstrong Company are one or two star.
Against other movers in Lombard
1.0 percentage points lower than the middle of the 6 movers in Lombard we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 544 | 91.6% | |
| 4 star | 13 | 2.2% | |
| 3 star | 1 | 0.2% | |
| 2 star | 6 | 1.0% | |
| 1 star | 30 | 5.1% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,614
- 5–10%
- 2,324
- 10–20%
- 1,521
- 20%+
- 538
The marker is The Armstrong Company at 6.1%. The typical mover among the 11,997 we can publish a rate for sits at 3.2%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for The Armstrong Company, counted by matching the words they used.
- Damage to belongings2 · 25%
- Items missing or never delivered1 · 13%
- Crew conduct1 · 13%
- Booked by one company, moved by another1 · 13%
- Stopped responding1 · 13%
Counted across the 8 one and two star reviews we have read for The Armstrong Company. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I hired Armstrong Moving to do a full residential move. I utilized their packing services, storage, and delivery to my new home. I can honestly say that after going through the entire experience I will never hire a moving company again. Although they did pack everything safely, they definitely overuse packing supplies. The amount of extra paper and extra boxes used was mind blowing. Utilizing this service didn't save me any time in the long run.
Jordan, we are very sorry to hear about your experience, as we strive to make every customer interaction great. Unfortunately, we cannot verify anything about your identity from your name in our records. If you were an Armstrong customer, … More
I was not the one who hired your company and after the encounter I had with your movers, I would NEVER use them! So last night I had a really scary moment. Came home and someone is moving in to my building. These movers have stuff everywhere, blocking other residents cars and apparently they feel they own the elevator. I parked and as I walked up to the elevator (which is tiny. Holds maybe 2-3 people comfortably.) I asked the guy if he could please wait. He ignored me and tried to push his way on.
We are very sorry to hear about your experience, as we take reports of unprofessional behavior very seriously. We have already addressed this with our crew. While our team noted the challenges of sharing a single elevator with many tenants … More
EDIT: I would not recommend this moving company anymore. MULTIPLE irreplaceable items were broken. They asked me to write a review before I even got to unpack everything and now I know why. I attached a picture of how a box with a picture (that obviously is broken now) came delivered. DO NOT USE!!! Reggie & Randy did an amazing job! Very efficient and kind! Will definitely use for any other moving services!
Rebecca, we are very sorry to hear about your experience, as we strive to make every customer interaction great. We take these matters very seriously, and unfortunately, we cannot verify anything about your identity from your name in our … More
Not sure if they are still in business? I am working on a project they are supposedly shipping cabinets for Thomasville and have left 3 messages and two emails. No response!
Hi Steve, we apologize for any confusion around your point of contact. We understand that Monai has since contacted you regarding your upcoming delivery. If you have any additional questions, please reach out to her directly.
So I’m driving today on I294 North at 11:45am 5/14 right by Ohare and see this company truck driving completely recklessly and giving the middle finger out the window while swerving all around. Three guys all sitting next to each other and the driver just acting crazy flipping the bird, just horrifying. Not sure who in their right mind would be comfortable having them move stuff by them. That driver should be fired. Never seen anything like that.
Thank you for bringing this matter to our attention. We understand you spoke with our safety director. As promised, the situation was investigated and appropriate disciplinary action was taken.
The initial part of the move was great. They picked up on time. But then the nightmare began when they delivered. The local crew was inexperienced, didn’t have tools to assemble furniture and was dragging items rather than picking them up. …
Fred, we are sorry to hear that your experience with Armstrong was anything less than exceptional. Please be sure to file the claim as advised. If you'd like to continue your discussion with us, please contact us at [phone removed].
Edit - Criminals DO NOT USE. During my cross state move Armstrong destroyed a laundry list of items from our house. We had purchased what we thought would be adequate coverage however Brittany Clark who over sees the damaged items refuses …
Collin, we are very sorry to hear about your experience with our team, as we strive to make every customer interaction great. We understand that you received a settlement for the damaged items.
Having finally completed the arbitration case for our June 2022 move, I can now warn others away from using Armstrong and United Van Lines. Our move from Chicago to Nashville with them was the worst moving experience in 35 years. …
Mark, we are sorry to hear about this experience. We know this move is now in the past, but should you need to discuss anything else, please give us a call at [phone removed]
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous9 · 41%
- Worked hard and fast6 · 27%
- Careful with belongings3 · 14%
- Kept in touch3 · 14%
- Turned up when they said2 · 9%
Counted across the 22 four and five star reviews we have read for The Armstrong Company. A review can mention more than one thing.
In their own words
Punctual and communicative. Joe and Ray were very careful with all of our packages, but they were also very quick! I felt good knowing that the delivery was made with people who care.
I had a very positive experience with Armstrong Relocation Co. The company kept me informed of my delivery and the two gentlemen, Joe & Johan, who delivered my new kitchen cabinets did so in a professional manner. All cabinets were delivered without damage and sorted through to make sure nothing was missing. I would recommend their services.
Thank you, Jeff, for your wonderful review! We're delighted to hear that Joe and Johan provided professional service during the delivery of your kitchen cabinets. Thank you for choosing The Armstrong Company!
Armstrong relocation went above and beyond when dropping off my kitchen cabinets. They delivered everything to my garage and back porch so that it could be secured before I can move everything inside the house. Joe Ray is a kind man and knows a lot about house music.
Reggie, Herold, and Randy did an amazing job moving me!! They are hardworking, kind, and amazing at what they do… they even helped me figure out where to put my furniture in my new place. The took all the stress out of my move! 10/10 would recommend!!
Thank you, Rachael, for your wonderful review! We're delighted to hear that Reggie, Herold, and Randy made your move stress-free and helped arrange your furniture perfectly. Your recommendation means a lot to us! If you ever need assistance again, don’t hesitate to reach out.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- courteous staff42
- efficient crew24
- well organized10
- easy move9
- careful packing8
- quick work7
- quick moving4
- cross country move3
- organized packing2
- efficient loading2
- moving boxes2
What the company says about itself
Taken from The Armstrong Company’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States how long it has tradedsays on their website
Show the text this came from
“…by your side, you can always expect: Over 68 years of experience in the business A network”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory
- mapquest.comdirectory
- merchantcircle.comdirectory
- yellowpages.comdirectory
- yelp.comreviews
- facebook.comsocial