Bighorn Moving And Storage

Very unprofessional with no customer follow up service for loss and/or damage. They lost quite a few of my items, and I sent in a claim with no response from them. Not recommended for a senior with disabilities living alone. There is no humanly possible way to tell what is missing and lost within 48 hours after they just dump stuff all over the house, not even in the right rooms. And this was stuff that filled a 2800 sq foot home. Would never recommend this company to a senior.

Never in a Million Years! When is a “quote” not a “quote”? I contacted Bekins Kelowna to arrange packing and shipment of my 1 bdrm appt possessions overseas. I had my belongings in a self storage unit with Kelowna Self Storage (can I say what a fabulous business they are, honest, friendly and super efficient). I am currently a full time student until starting employment in July and am on a strictly limited budget.

It has been almost a year since we hired them and they have not followed up with any of our concerns and have ignored the ticket we submitted for missing items. I feel that's enough time for them to have resolved at least the ticket. - The packers stole approx. $700 worth of sealed wine, garage items and cleaning supplies. They also stole the wine glass my Mom gave me. - There was no mention of not transporting items at any point of the process, either verbally or contractually.

We booked a move from kelowna to Barcelona, the beginning was good of course they quoted us a higher price than any other company but we thought that they would take better care and be more personal - so we paid the extra. The in home assessment went well and that was about it. The packing took 3 days- AND they tried SO hard to make us store our items - they would have had us store for a Month waiting for a document you can only get when you have already arrived.

Ray's moving in Saskatoon contracted to use this mover on August 18, 2021 to do a move on Oct. 1, 2021 for us. We relied on the fact that they were going to provide the service they agreed to, but they bailed on us with very short notice. DO NOT RELY ON THIS COMPANY!!!! They were hired on Aug. 18, 2021 to do a move on Oct 1. We spoke on the phone with their admin and they confirmed that they had been hired by Rays and would do the move. Then told us on Sept. 17, 2021 that they would not do the move on Oct.

Hiring Bekins Kelowna was a mistake. If you have any issues with the handling of your goods or the unnecessarily protracted timeline by which they process your claims/concerns, be prepared to feel that you as a customer have little or no value. The Bekins’ employees who packed up our goods mislabeled the box number where our gym components were supposed to be, resulting in the person we hired through Bekins to assemble our gym equipment after our move, not being able to complete that task.

We hired BigHorn to pack, store, and coordinate a cross-border move to the United States. Packing, inventorying, storage, and the final delivery crew were all excellent. Our belongings arrived in good condition. The problem was communication and coordination. We planned our move around the timeline provided by BigHorn and were repeatedly assured there should be no issue getting our belongings to us on time.

I made the mistake of choosing this company based on their google review, but my experience was extremely frustrating. They may be fine for simple local moves, but I would strongly caution anyone considering them for long-distance moving or storage. Their pricing is already outrageously high, yet they still find ways to add unexpected charges. The most unethical part is how they handle payment terms—these are not clearly disclosed upfront.