BigSteelBox
Moving and storage service in Brantford, Ontario
Google rating
4.6
Ratings counted
58
Are 1 or 2 star
10.3%Above typical
The rating breakdown
6 of the 58 ratings in Google’s published star breakdown for BigSteelBox are one or two star.
Against other listings in Brantford
7.9 percentage points higher than the middle of the 14 listings in Brantford we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 48 | 82.8% | |
| 4 star | 4 | 6.9% | |
| 3 star | 0 | 0% | |
| 2 star | 2 | 3.4% | |
| 1 star | 4 | 6.9% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is BigSteelBox at 10.3%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for BigSteelBox, counted by matching the words they used.
- Late, delayed or a no-show1 · 100%
Counted across the 1 one and two star review we have read for BigSteelBox. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
VERY unimpressed and frustrated - I will not use again and will warn others not to use Big Steel Box. In the beginning, everyone was very helpful and I was assured that with all of my stops, there would be no issue placing on the driveway. Now as I wait for my box to arrive at my new home, I’m told I need a permit to place on the street as it won’t work to place on the driveway.
Hi Courtney. We’re very sorry to hear you have not had a positive experience with us. We have been unable to reach you to further discuss the situation, and make things right. Ryan, has made several attempts to call, and has left you an email.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Kept in touch2 · 50%
Counted across the 4 four and five star reviews we have read for BigSteelBox. A review can mention more than one thing.
In their own words
So happy with our rental, super easy to setup, communication was excellent, and quote given was 100% accurate. Drivers were excellent and got the box delivered in our tight driveway. 10/10!!
Amazing, Natalie! We're so happy to hear this, and appreciate you taking the time to share your experience.
We had a box dropped off in a difficult wooded lot. The driver, Micah, did an incredible job of maneuvering in tight spots and dropping the box off precisely where we wanted it. Thank you BigSteelBox and Micah for the excellent service. We couldn’t have been happier.
Thank you for taking the time to share your experience and for your kind words. At BigSteelBox, we take great pride in understanding our customers' needs and providing exceptional service throughout the process. We are delighted to hear … More
Highly recommend! Excellent service. Once paid, the box arrived next day and once we were done, called and the box was picked up next day. It was the easiest part of our move. Container was super clean and new. Driver did an excellent job …
Great experience so far, exceptional communication from jody who picked up units
Thank you so much for your 5-star review! We truly appreciate you taking the time to share your experience with BigSteelBox.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- helpful staff13
- container placement8
- driveway6
- easy setup4
- renovation4
- cleanliness3
- moving box2
- careful driver2
- rental2
- monthly rentals2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- bbb.orgreviews
- yellowpages.cadirectory
- profilecanada.comdirectory
- yelp.careviews