Brault Déménagement
Google rating
4.5
Ratings counted
196
Are 1 or 2 star
9.2%Above typical
The rating breakdown
18 of the 196 ratings in Google’s published star breakdown for Brault Déménagement are one or two star.
Against other movers in Laval
7.7 percentage points higher than the middle of the 12 movers in Laval we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 160 | 81.6% | |
| 4 star | 15 | 7.7% | |
| 3 star | 3 | 1.5% | |
| 2 star | 0 | 0% | |
| 1 star | 18 | 9.2% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Brault Déménagement at 9.2%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Brault Déménagement, counted by matching the words they used.
- Damage to belongings5 · 38%
- Crew conduct4 · 31%
- Claim or refund went nowhere1 · 8%
Counted across the 13 one and two star reviews we have read for Brault Déménagement. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Uneven quality of labor; poor assessment of the situation, ignoring the client's input regarding capacity, resulting in poor planning of the move based on her needs. This led to several consequences: 1) the move took several hours longer despite reserved and convenient elevator access at both locations; 2) the cost was exorbitant for moving a 4 1/2 apartment over a very short distance (13 km) in good weather; 3) two pieces of furniture were damaged, including an antique loveseat; and 4) a beautiful, mature plant…
Hello, Thank you for your feedback. We sincerely regret that your experience did not meet your expectations. It is important to us that every move goes as smoothly as possible, and we take your concerns very seriously.
A new tenant moved in with the services of Brault Moving. The men damaged the elevator while warning our concierge that Brault Moving would not pay for the repairs and to take them to Small Claims Court. Our insurer disagrees with them, advising us that they must take responsibility and use their own insurance to reimburse us. We are talking about damages of over $1385.
Hello Ms. Gauthier, first of all, to correct your comment, I would like to inform you that there is absolutely NO physical damage to your elevator. The amount of your repair bill is, among other things, an amount anticipated for rescheduling a service call because your elevator stopped working…
I hired this mover to move from Laval to Saint-Polycarpe, when I called I insisted that I had a lot to move though I had a 41/2 condo, I was moving to a house. I insisted multiple time that I had a lot of stock to move, Marty boxes etc. The owner,s daughter insisted they knew and were used to move 41/2 appartment. I told her to make sure to send a truck big enough.
Ms. Davoodi, according to the contract you signed on February 1, 2021, the contents to be moved were those of a 4 1/2 apartment. The 30-foot trucks we have are for residential moves, and the hourly rate is different from what you paid. This was not the case when you made your reservation.
I'm sorry, but this time I'm disappointed… too much paper wasted for nothing, a wardrobe box I paid for was left behind, plus a whole stack of paper on the floor… some of my belongings were left behind – my friend had to make four trips by car to finish the job. An expensive picture frame was left behind, along with hinges, a mop and bucket, etc… and other items that the concierge put out on the balcony even though I paid for the entire month. Several valuables weren't wrapped.
The movers themselves were a pleasure to deal with. However they did break a leg piece off on a family heirloom -.- My biggest issue is that the price we were told was changed upon delivery and we ended up paying $220 extra because they sent a third man apparently... a little ridiculous. The move was arranged by a case worker for my father who is disabled and we were told $400 cash by her. The mix up was between this company and the case worker.
Hello Madam, I find it disappointing that you point us to the price that the social worker has indicated to you. She took the responsibility to tell you a price. Not us. Our rates are the same for everyone.
Bad experience...read carefully...Professional and courteous team for the transport...But, according to management, it seems I'm responsible for my television, which arrived damaged! Furthermore, they couldn't move my entire house because they used a truck that was too small. I'm supposed to know what a 20-foot truck holds. Excuse me, but it's not the client who should be estimating the needs of a professional mover. Yes, I was immediately offered solutions at my own expense to complete the move.
Dear Mr. Latour, When you booked with us, we assigned you the same truck that was used for your move in June 2021. Unfortunately, we couldn't have foreseen that your belongings would be more than last time. We fully understand your current dissatisfaction.
worst movers in the city. they moved my 70yo+ parents stuff broke more then 4 pieces, including antique table, tried to trick them into a quick settlement of 1/10th the price. when they asked for official evaluation, they started ignoring and delaying. Avoid at all cost, many other honest movers
Hello Mr. Kanafani, We regret your comment regarding our customers, as the image you are projecting is inaccurate. The photos in your file prove that the two chairs were already damaged before we transported your belongings from your parents' apartment.
These are the most disrespectful people in the world. The guys are impolite, do not care about any rules and call customers names. Please do not ever do business with them, worst company ever.
Hi, we don’t have any moving at your name ? Can’t you call the office with all your invoice information, [phone removed]
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous82 · 59%
- Worked hard and fast59 · 42%
- Turned up when they said24 · 17%
- Careful with belongings14 · 10%
- Price matched the quote2 · 1%
Counted across the 140 four and five star reviews we have read for Brault Déménagement. A review can mention more than one thing.
In their own words
Dynamic, polite, and very efficient team. No damage, and the furniture was well packaged. Professional and on time. I recommend them.
A huge thank you to the entire moving team for their excellent work! They were professional, efficient, punctual, and took great care of my belongings from start to finish. A special thank you to Karolane, who provides impeccable service. She is available, attentive, and ensures everything runs smoothly. Her professionalism and dedication to the customer make all the difference. I recommend their services without hesitation. Everyone I know who has used them has been completely satisfied, and now I understand why.
I've used Brault Moving a few times now and I'm always very satisfied. They understand my needs, their estimates are accurate, and their prices are competitive. The service is truly exceptional and professional! The trucks are clean and well-equipped, and the guys are experienced, attentive, and friendly. It's a complete turnkey service! I recommend them without hesitation. Thank you to the team, and especially to Karolane.
A professional, courteous, and friendly team. A family business that truly cares about its customers and strives for quality workmanship. Thank you to the three guys who handled our move! You were key and essential players on the big day! Special mention for disassembling and reassembling our king-size bed frame. One less thing to worry about on such a busy day! Thank you from the bottom of our hearts to Brault Moving!
Thank you, Mr. Dubois, for sharing your wonderful experience. It gives us the best kind of publicity. Looking forward to it!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- labor19
- efficient movers6
- dynamic team5
- no damage5
- competent team4
- cheerful workers2
- family owned business2
- fast moving2
- truck too small2
- clear explanations2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory
- facebook.comsocial