Déménagement MoveXpert - Transport, Déménageur Chomedey

Some furniture was damaged during the move. The company manager told me he would take the necessary steps with his insurer to file a claim the next day, after payment... In fact, I received no response or feedback from them after they left my residence. They don't answer my emails or calls. When I contacted Move Xpert's insurance company, they confirmed that no claim had been opened on their end.

I booked a move from 8 am to 12 pm, but they got the date wrong, and the guys arrived at 10 am (2 hours late) and finished at 5:30 pm. It was a very small move of a 3 1/2 apartment with a few boxes and some furniture, and they took 7 hours and 45 minutes plus 1 hour and 30 minutes of travel time instead of the 4.5 hours including travel time.

Very disappointing and frustrating. I told them that the Samsung washer/dryer module is a single piece and cannot be separated. When I turned my back for a moment, I saw them in the truck with their tools, trying to separate the modules and ignoring what I had told them. I told them to stop because they were going to break the unit.

I tried to do business with them. They initially sent me a message stating a minimum moving time of 2 hours, but the contract specifies 3 hours, which is inconsistent. They claim billing is supposed to be in 15-minute increments, but later it states that any hour started is due in full. During the initial phone call, the guy was very friendly and suggested my friends could pack the boxes, but after sending the contract, he was no longer open to that.

Fast service! Arrived earlier than expected, so the work was finished ahead of schedule. They were the cheapest when we got a quote in February (off-season). Be aware, they tend to negotiate prices verbally despite a written quote. Ask for a paper/written invoice, as they tend to add charges and calculate "quickly" on their cell phone without you seeing the added amounts.

I am very disappointed with my experience. I booked my move several weeks in advance, and everything was confirmed, including the day before the move when I was assured the team would arrive between 1 p.m. and 2 p.m. On the day of the move, no one showed up. From the scheduled time onward, I tried repeatedly to contact the company by phone and text message, without success. After several hours of waiting, I had to accept that the movers weren't coming.

The move went well, the staff were very friendly. However, when they connected my TV, it broke. After calls, emails, etc., there was no response, no answering machine, and no after-sales service. I paid $500 in cash and the TV was worth $900 and went straight in the trash. Your complaint is unfounded; accidents can happen, and you are insured for that.

Several items were damaged. They didn't provide mattress covers, resulting in torn fabric. They didn't cover my sectional (light gray); the sides are dirty and worn from being dragged on the floor. The dishwasher and washing machine (clothes) are scratched. My appliances were brand new. There is absolutely no customer service to resolve the issue.