Brighton Moving & Storage
Mover in Brookline, Massachusetts
Its address is in Allston, Massachusetts. It appears here because Google returns it for Brookline.
Google rating
4.7
Ratings counted
44
Are 1 or 2 star
6.8%Above typical
The rating breakdown
3 of the 44 ratings in Google’s published star breakdown for Brighton Moving & Storage are one or two star.
Worked out from 44 ratings. That is enough to publish but few enough that one more review moves it noticeably, so read it as a hint rather than a measurement.
Against other movers in Brookline
6.2 percentage points higher than the middle of the 4 movers in Brookline we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 41 | 93.2% | |
| 4 star | 0 | 0% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 3 | 6.8% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Brighton Moving & Storage at 6.8%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Brighton Moving & Storage, counted by matching the words they used.
- Stopped responding1 · 100%
Counted across the 1 one and two star review we have read for Brighton Moving & Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I was told an estimate over the phone of $890 including a $20 fuel charge. My rate was $189 per hour. The movers completed the work in 5 hours which totaled $945 plus the $20 fuel charge totaling $965. I was told my total was 1154 by the movers and just trusted that they were being honest. I've been calling and calling no answer. No where on the receipt does it show the additional $189 charge that the movers added. I paid my deposit of $189 over the phone which should have been deducted from the $965.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast6 · 33%
- Professional and courteous6 · 33%
- Turned up when they said5 · 28%
- Careful with belongings3 · 17%
- Price matched the quote2 · 11%
Counted across the 18 four and five star reviews we have read for Brighton Moving & Storage. A review can mention more than one thing.
In their own words
tl;dr — Yony and his team are some of the best movers in the city. I’ve used him exclusively for over 15 years, and I refer him to all of my friends and family because he has helped me survive the moving process many times during situations where otherwise my heart would have literally exploded from stress. I cannot recommend Brighton Moving Company enough. They are also a reasonable price for both the moves themselves, and the storage as well.
Hi Chris … More
I used this company twice and each time they were exceptional. On time, friendly, professional and fun to talk to. They handled our 5 story walk up with no elevator with ease. They professionally wrapped our big furniture and stored it. I will use them again and have recommended them to everyone I know. Great company!!!!
Highly recommend Brighton Moving & Storage. We are doing renovations to our house and needed to have furniture moved to another floor. Carlos, Yony & Jesus were professional, friendly, and respectful of our furniture and home. They arrived promptly with a can-do attitude. Pricing was fair and reasonable. They can even do painting, sanding flooring and various handyman projects. 5-Star quality work.
I got helped by Brighton Moving and Storage when I needed someone to help with a big move. They helped me move from Boston to New Jearsey. They were very polite towards me. They are en exceptional company. I have never felt more helped than ever before. If your looking to move I defenatly recommend this company. Thank you Lucas, Carlos, and Daniel.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- professional staff10
- value9
- respectful staff7
- efficiency6
- skillful movers4
- fair pricing3
- quality work3
- careful with belongings2
- prompt arrival2
- polite2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- mapquest.comdirectory
- facebook.comsocial
- yelp.comreviews
- yellowpages.comdirectory