Stairhopper Movers - Boston

I moved with stairhoppers July 2023. Horrible experience. They broke a $350 a/c unit. I was on the 1st floor but there were some stairs to ground level to load up the truck. At one point I started bringing things to the curb for them because it was taking so long. At no point did they use a dolly they carried each box by hand, I own a dolly since I have moved frequently but they refused to use it. They frequently took breaks. This was first thing in the morning so not too hot, they seemed well rested.

I had the most stressful move with this company. If I could rate them most negatively, I would. Out of 3 people that I hired to help me move, 1 person spoke broken English, the other 2 didn’t speak English at all. Most of the time they just stared at me, not understanding a word I was saying. They were lazy, slow, just waiting for the time to pass by: I was paying them by the hour. I ended up moving most of the boxes myself.

So they keep asking me to review and here it is. Now that I am unpacked I can leave an accurate review. While unpacking I realized they stuffed most boxes with 2-3 items and stuffing it with massive amounts of paper. In one whole box I had just an hour glass and its like 4 inches tall. Most boxes just had 1 item in it and I supplied some boxes. I had a bunch of stuff already in boxes and they removed.

I needed two estimates. 1. Local to storage. 2. Out of state. They would not come and do an in person estimate at my property. They did it by FaceTime, and the entire time the guy just kept saying yup, yup…looking at the screen half the time. Then I get my estimate, which took 2 days, and there were 14 items I don’t even own added to my move. I called to complain and they took the items off my estimate, which lowered the local move, but not the out of state move.

The actual move was fine overall. However, the total cost of the move ended up being over twice as much as what was quoted. The movers refused to use any of the packing/moving materials that we bought for them to use, which were perfectly sufficient. Then they of course charged us for all the supplies they brought instead. Finally, the time you're charged for the move apparently begins when the movers pickup the truck.

They got the job done, but it was expensive for how long they took for 3 guys with a 1 bedroom. Make sure to read the fine print- they charge travel from there warehouse to your location which is a poor business decision and a pure rip off. Also saw them carrying one thing in a huge bin on wheels with three people escorting it multiple times to run up the clock.

I did not start unpacking until two months after moving only found out that my furniture (a $550 MUJI bed) was damaged. Besides that they left a whole piece of furniture in my previous apartment (a shelf hidden behind the bathroom door worth $150) and told me everything was moved out. A wall switch was also cracked. I was charged for $200 more packing material fee without being asked first (they claimed it to be wrapping plastic, etc. not gonna use their service again. Very disappointed very angry 😤

Don't trust these guys. Their rates are higher than their competition, they tack on little charges for every small thing, they damage your property, and make excuses. Since they take no liability and overcharge you, there is NO reason to use them. You're better off with any cheaper movers which will probably do the same thing. At least you'll save some money on the hourly rates to cover the damages. Note: I am posting this on behalf of a friend to keep anonymity.