Brody Moving Services
Mover in Lancaster, Pennsylvania
Google rating
4.9
Ratings counted
389
Are 1 or 2 star
2.1%Around typical
The rating breakdown
8 of the 389 ratings in Google’s published star breakdown for Brody Moving Services are one or two star.
Against other listings in Lancaster
About the same as the middle of the 17 listings in Lancaster we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 375 | 96.4% | |
| 4 star | 3 | 0.8% | |
| 3 star | 3 | 0.8% | |
| 2 star | 1 | 0.3% | |
| 1 star | 7 | 1.8% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Brody Moving Services at 2.1%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Brody Moving Services, counted by matching the words they used.
- Crew conduct6 · 75%
- Damage to belongings2 · 25%
Counted across the 8 one and two star reviews we have read for Brody Moving Services. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Worst moving company ever used. Complete scam. Had 2 full houses moved. One went completely perfect. The other had multiple pieces broken, not from being dropped or banged on something but by improper disassembly. Claimed we were rude to the crew witch is a complete lie especially considering the 60 dollars I spent to buy them all lunch.
Sorry you had a bad experience Christian. Quite a few of your words towards us appear to be harsh, unfair, and dishonest. When I contacted you to hear what concerns were having, you were extremely pleased with our team, their … More
You will pay for exscuse instead of what you were promised. Aviod this company like the plage! First of all I was quoted for a 3 story apartment move coming from a second floor apartment so the owner had full disclosure. To start off they were supposed to arrive at 9am and came a whole hr earlier so I wasn't able to finish cleaning the last few things like I needed.
I’m sorry we weren’t able satisfy your expectations. Prior to your job, I did mention how hard it would be to carry boxes that were sized XL and filled full. You assured me that anything heavy would stay on the 1st floor and we both agreed … More
Yesterday, Jason sent a crew out to help us organize our storage, and deliver a couple items to a refinished, and they were great. Today, they were supposed to come and pack our own truck with our 3 bedroom apartment. Yesterday, we asked them to come at 8 am. Jason wanted to come at 7:30 am, so we said we would try. We have been fighting like fire all morning, even through an injury where I had to go to the doctor again yesterday for an operation.
Kristin, so glad your experience started off well, and I think there's some mix up on how things went for the second portion of your move. We try to treat all our customers like we'd like to be treated. We'd be glad to make things right and we wish you speedy recovery!
I would NEVER use this company. I called for an estimate and the company was not able to do it on the day I requested. I was told the estimator would be in the area on a certain day and could “swing by” to see if they could get the price right to get me to reconsider the dates. When the estimator called to come out, I explained that I already found a company who could do the job when I needed it done. Rather than understanding, the owner of the company called me to explain how important he and his business is.
I’m sorry you feel that way Taryn. There must have been a misunderstanding. Our estimator called you when he was already near your home. When you and I spoke, we agreed the right thing to do would have been for you to contact us and cancel … More
I was very clear and explicit that we needed a washer dryer Tower moved from our basement, up a half a flight of stairs to the back patio outside, brought to the front door up four steps, once inside taken to the second floor. I received five quotes for this job four of those quotes, including Brody, were for $250. I then received an INVOICE for $250. No where on the invoice did it say " estimate". I received a call as I was writing the check. Jason raised the price by 80% to $450.
Hey Greg and Kristy, thank you so much for your feedback. I apologize if you misunderstood our estimate and invoice. I did double check the invoice we sent out immediately upon you hiring us. It does state that our price of $250 was a … More
Absolute horrible service and movers! Do not hire this moving company, the owner Jason is disrespectful and a complete jerk ! The movers were late, smoked cigarettes and threw there butts on my property and damaged furniture ! DO NOT HIRE …
After looking through all of our records, we realize we’ve never done business with you. This is obviously a fake review and we are in the process of having Google and our attorney involved. Won’t be long before they obtain the original IP address. The fake reviews will be coming to an end finally.
We booked a day to be moved they came out todo an estimate then they didn't bother to tell us till a day and a half later they gave the day we booked to someone else
We apologize for being unable to accommodate your move on the date you preferred. Just as we were going to work on writing up your estimate, we received confirmation about two other estimates done previous to yours for the same date you … More
Had an awful experience very unprofessional owner called us names Owner will call and threaten you if you leave a bad review No respect for you or your things
Hello anonymous, I’m sorry you were unhappy. What’s even more unfortunate is that we never serviced you. Due to the severe unsanitary conditions of your home, it would … More
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast9 · 47%
- Professional and courteous9 · 47%
- Kept in touch4 · 21%
- Careful with belongings3 · 16%
- Turned up when they said2 · 11%
- Price matched the quote1 · 5%
Counted across the 19 four and five star reviews we have read for Brody Moving Services. A review can mention more than one thing.
In their own words
I had an outstanding experience with this moving company from start to finish. Moving can be stressful, but this team made the entire process smooth, organized, and worry-free. A special thank you to Alex, who answered the phone and helped coordinate the entire transition for me. Alex was professional, patient, and incredibly helpful every step of the way. I also want to recognize Jason, the owner, who was amazing to work with.
Probably the best positive review I’ve ever read! We can’t thank you enough for your kind words and recognition! We are glad we were able to exceed all expectations and then some for you. It was a pleasure working with you! Take care! 🙋🏻♂️ …
Very communicative in advanced planning, move very efficient, also reasonable pricing. No complaints whatsoever.
Thank you for your positive review! It was a pleasure working with you!
I went through a few different quotes from moving companies and this one was a tiny bit more expensive (it's cheaper if you use cash), but I had read so many positive reviews on Reddit that I decided I'd go with what people were saying. It turns out what people were saying were correct and it made me feel so much better knowing these guys took care of us. We did a local move and Jason, the owner, inspected our stuff and gave us a quote.
I love this review! You remembered the names of everyone on the team! That’s awesome! Thanks for trusting us and it was a pleasure working with you!
Brody Moving Services did a local move for us in January 2026. They made the whole process easy! The estimate and scheduling were a breeze. The moving crew was friendly, professional, and efficient. We would definitely use them if we moved again and would recommend them to anyone.
Thank you Lindsay! It was a pleasure working with you! 🙋🏻♂️ …
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- courteous staff54
- friendly crew35
- fair pricing27
- professional movers25
- scheduling16
- estimate process16
- friendly team15
- furniture moving10
- quick move8
- last minute move3
What the company says about itself
Taken from Brody Moving Services’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States a founding yearsays on their website
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“Family Owned. Why You'll Love Us Since 2004, our team has been working together to”Raw text captured from the page, including any surrounding navigation.
- Advertises 24/7 availabilitysays on their website
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“Home Our Difference We are available 24/7 for Moving Services We’ve done this clo”Raw text captured from the page, including any surrounding navigation.
- States how long it has tradedsays on their website
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“Moving Services to this community. With over 20 years of moving and packing experience, we un”Raw text captured from the page, including any surrounding navigation.
- Describes itself as family ownedsays on their website
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“Care As Much As You Locally Operated, Family Owned. Why You'll Love Us At Brody Moving Ser”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“Work Testimonials Service Areas Contact Free Quote Brody Moving Services Local and Long Di”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- mapquest.comdirectory
- chamberofcommerce.comdirectory
- yelp.comreviews
- superpages.comdirectory