The Armstrong Company
Moving and storage service in Lancaster, Pennsylvania
Its address is in Mount Joy, Pennsylvania. It appears here because Google returns it for Lancaster.
Google rating
4.7
Ratings counted
387
Are 1 or 2 star
5.7%Around typical
The rating breakdown
22 of the 387 ratings in Google’s published star breakdown for The Armstrong Company are one or two star.
Against other listings in Lancaster
3.6 percentage points higher than the middle of the 17 listings in Lancaster we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 344 | 88.9% | |
| 4 star | 18 | 4.7% | |
| 3 star | 3 | 0.8% | |
| 2 star | 4 | 1.0% | |
| 1 star | 18 | 4.7% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is The Armstrong Company at 5.7%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for The Armstrong Company, counted by matching the words they used.
- Damage to belongings6 · 60%
- Items missing or never delivered1 · 10%
- Crew conduct1 · 10%
Counted across the 10 one and two star reviews we have read for The Armstrong Company. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Hired Treier to move us to North Carolina in August 2020. They screwed up the shipment date resulting in multiple shipments that resulted in not being able to use half the items from the first shipment,e.g. shipped beds but no hardware to use the beds, had to sleep on the floors multiple nights. Damage to our property was extensive. We had numerous pieces of crystal shattered.
Mr. and Mrs. Greer, I am sorry about your unacceptable move experience. We were far from our best during your move and, as I expressed to you over the phone, I am deeply disappointed. We are much better than what you experienced, and I will … More
Based on our experience, the move was difficult and handled in a way we felt was unprofessional. Unfortunately, we would not use this company again or recommend them.
Brian, we are very sorry to hear about your experience, as we strive to make every customer interaction great. Please contact your move coordinator if we can assist in rectifying any issues. We wish you the best as you settle into your new home.
I would like to start this review by clearly stating that Steve and his internal staff was awesome in helping coordinate my move. This review is focused on the franchise/driver who performed my move. Unfortunately it is 60 days after my move, and I have been unable to ascertain the name/number of the franchise the driver was working under, and I am forced to leave the review here. I was scheduled over the 4th of July holiday to move from Maryland to Texas for work.
This is by far the worst experience I have ever had with any company. This was not the first time that I have relocated and I'm horribly disappointed in the service that I have received. I needed to perform a long distance move from PA to MA. I received quotes from several companies and went with Armstrong as their quote was reasonable and the schedule they provided to pack and load the truck from our home worked with our schedule. Unfortunately this is where things stopped going well.
M/M Pacheco, once again, my apologies for the delay in settlement of the property damage claim. Unfortunately you are in a remote area with no vendors in our network. Our adjuster struggled to locate a dependable vendor with availability … More
(This is the same as what I posted for Armstrong Relocations. Armstrong was the Estimator and Jack Treier was the Coordinator.) Hired movers for big items (furniture, beds, etc) for my move down the street. They scratched my dresser and nightstand up pretty bad and did not reassemble my chair or one bed correctly. They also seemed to unpack really slow to milk the last 2 hours or so. Spent almost $700.
Mr. Canfield, Now that we have spoken, I thought I would respond to your review. As I did in … More
I used this company 3 times over the past 6 years and this last time (4/2021) was after their merger with Armstrong. I was so disappointed and am in a battle with them over major damage they did to my refrigerator after forcing it up a stairwell that it didn't fit through. This all could have been avoided if they would have taken off the doors of the fridge, but they did not and now I have a $1300 repair bill that they are refusing to cover. All 4 doors are scratched and dented and will need replaced.
Damaged property. Claims manager, Lori did not want to assist with compensation until I notified her that I would be in contact with CEO. Still going back and forth with items destroyed during move. Do not trust this company with your valuables or to do the right thing.
Armstrong did a regional move from Oxford, PA to Lebanon, PA for me mid-May 2022. During the move they damaged the property at Lebanon. The crew chief was informed of this, took pictures, and was documented. We received no follow up and …
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous7 · 50%
- Careful with belongings3 · 21%
- Worked hard and fast3 · 21%
- Kept in touch2 · 14%
- Turned up when they said1 · 7%
Counted across the 14 four and five star reviews we have read for The Armstrong Company. A review can mention more than one thing.
In their own words
The team was prompt, courteous, efficient and a pleasure to work with! Never realize how much “stuff” you have until you go to move it. Would 10/10 recommend!
Thank you, Daniel, for your kind words and 5-star rating! We're thrilled to hear that our team provided prompt, courteous, and efficient service during your move. We appreciate your recommendation and are here to assist with any future moving or storage needs.
We recently worked with Armstrong Relocation Company to move belongings from our home in Lancaster to our new place in downtown Philadelphia, and we couldn’t be more pleased with the experience from start to finish. The entire process began with a thorough and accurate move estimation—no surprises, no last-minute adjustments. Communication was consistent and clear both before and during the move, which greatly reduced stress on moving day. Our on-site crew was outstanding.
Thank you, Stephen, for your kind words about LJ and Jay! We are delighted to hear about your positive experience with our team during your move from Lancaster to Philadelphia. Your recommendation means a lot to us. Enjoy your new home and thank you for choosing The Armstrong Company!
Armstrong went over and above to help us with our move. Originally scheduled for the day of a major snowstorm they jumped through hoops to reschedule on a weekend. They working quickly and carefully. Not only did the move go smoothly but they were so helpful in where to place furniture - many great ideas. They were the best. Highly recommend. No damage to anything. Made moving much less stressful. Thank you!!!
Janet, thank you for sharing your positive experience with us! We are thrilled to hear our provided exceptional service during your move. Thank you for choosing The Armstrong Company!
LJ and his crew exceeded our expectations for moving a large sized home from PA to VA. They were all experienced and professional and work seamlessly as a team. They treated our belongings as their own and took precautions to avoid any damages to our home when moving big items. The whole team was friendly and went above and beyond to help us get everything where we needed it. We couldn't ask for a better moving team and would highly recommend trusting this crew for any moving needs!
Thank you, Christiana! We’re delighted to hear that LJ and his crew provided exceptional service during your move from PA to VA. Your recommendation means the world to us, and we look forward to assisting you or anyone else with their moving needs in the future.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- courteous staff30
- courteous movers5
- efficient moving5
- easy to work with crew5
- cross country move4
- long distance move2
- prompt call returns2
- items arrived intact2
- flexible dates2
- thorough quote2
What the company says about itself
Taken from The Armstrong Company’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises free estimatessays on their website
Show the text this came from
“…in moving and storage. Contact us for a free quote today! Whether you’re moving from”Raw text captured from the page, including any surrounding navigation.
- States how long it has tradedsays on their website
Show the text this came from
“…by your side, you can always expect: Over 68 years of experience in the business A network”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- facebook.comsocial
- yelp.comreviews
- mapquest.comdirectory