Brouwer Relocation Inc
Mover in Sioux Falls, South Dakota
Google rating
4.9
Ratings counted
1,115
Are 1 or 2 star
0.6%Unusually few
The rating breakdown
7 of the 1,115 ratings in Google’s published star breakdown for Brouwer Relocation Inc are one or two star.
Against other listings in Sioux Falls
2.5 percentage points lower than the middle of the 18 listings in Sioux Falls we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 1,066 | 95.6% | |
| 4 star | 40 | 3.6% | |
| 3 star | 2 | 0.2% | |
| 2 star | 0 | 0% | |
| 1 star | 7 | 0.6% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Brouwer Relocation Inc at 0.6%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Brouwer Relocation Inc, counted by matching the words they used.
- Damage to belongings2 · 29%
- Crew conduct1 · 14%
Counted across the 7 one and two star reviews we have read for Brouwer Relocation Inc. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Atlas is a serious company but my last experience with this associated company of them was not the best. The crew was disrespectful and not careful with my property. They caused damage to both the upload and unload locations. The guys were complaining of their salary all the time. One guy told my wife that he was on a rush because he had something else to do! Even though I called the owner, immediatley agter the damage was caused, he did not take responsibility and he acted like he was pissed.
This company was responsible for delivering an order to our home. At the time of delivery, the pallet that was placed also created a large dent/scratch in our garage door. On the delivery paperwork, someone forged my signature stating that the delivery was made without damage. I was not home at the time of the delivery, nor had I seen any of the paperwork that was filled out with my initials and signature. They are denying the damage, yet forged my signature.
Tiffany We sent you a photo that is part of our normal delivery process showing your vehicle parked in front of where the damage on your door was located. It was impossible for us to have done this damage as the photo shows.
Definitely the worst movers we've ever had. My family had moved 7 times and each time our experience with movers had been so-so. But this time, it was aweful. First of all, our furniture and what not was loaded onto the truck and taken to where we assumed was Missoula, Montana (where we were moving). Instead, all of our stuff was brought to a warehouse, sat there for a week, and then loaded onto a different truck to be taken to Missoula.
Five of the eight brand new dining room chairs were not put together correctly so they're unlevel and rock back and forth. They ripped holes in the fabric underneath some of the chairs during assembly. There's a screw that keeps falling out of one of the chairs because the hole is stripped. They blame the company I ordered it from instead of trying to correct this. They ruined my brand new chairs. I would never recommend using this company to my family or friends for risk of ruining your furniture.
Kathy, we are so sorry about your delivery experience. We would like the opportunity to discuss what happened and how we can resolve the issues you mentioned. Please reach out to us at [phone removed] to discuss further.
Terrible experience, did not receive a pre call about the delivery as promised. Package sat in the rain with holes all over in the box. Box was also tipped on end when it specifically states not to. Terrible delivery
Called to get a quote. The receptionist transferred me to a "John." The moment I finished my sentence asking for a moving quote, I was hung up on.
We are currently experiencing issues with our phones. Please feel free to call back as the provider is working on the problem as we speak.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous282 · 50%
- Turned up when they said140 · 25%
- Worked hard and fast113 · 20%
- Kept in touch68 · 12%
- Careful with belongings35 · 6%
Counted across the 562 four and five star reviews we have read for Brouwer Relocation Inc. A review can mention more than one thing.
In their own words
Another successful move! This is the third or fourth move with Brouwer, and our experience again was stellar. Jon was responsive, thorough and professional; his movers and packers were pleasant, efficient, careful and quick. Great team!
Thank you for the great review! We really appreciate it and we appreciate having you as a repeat customer here at Brouwer. Thanks again!
tl;dr - Last minute accommodation, they were punctual and communicative, overall wonderful people. I'm embarrassed that I waited so long to write this review because they deserve it, sorry y'all. We moved in November of 2024, and had a certain well-known corporate mover booked for the week of thanksgiving. I called the other mover to confirm the booking that Monday, and they gave me some pre-cooked response about "we never received confirmation on the booking." I booked 2 months in advance and never received a…
Thank you Isaac for the great review! We are so glad that we were able to help you with your move. As we know moving is stressful enough and we are thankful we were able to make things a little less stressful for you! Thank you from all of us at Brouwer Relocation.
I am writing to express my utmost satisfaction with the delivery service provided by your driver today, Monday, February 6th, 2024. The delivery of our new sofa was not just a task completed, but a delightful experience that exceeded our expectations. The driver was incredibly polite, maintaining excellent communication throughout the process. He called and texted me, ensuring I was kept in the loop every step of the way.
Thanks for the awesome review, Barbara. We work hard to meet expectations like yours!
Brouwer Relocation sent 2 operators with a moving van to remove my old mattress and deliver and install a new mattress. The company notified me several days in advance that delivery would occur on a specific date within a specific time window. The night before the scheduled delivery, I was called by Brouwer to confirm the date and time of delivery. The van operators called me 30 minutes ahead of the scheduled delivery and were on time. The van operators were professional, efficient, and kind.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- courteous staff110
- friendly crew54
- calling ahead17
- package condition15
- old mattress removal7
- packaging removal6
What the company says about itself
Taken from Brouwer Relocation Inc’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises free estimatessays on their website
Show the text this came from
“Brouwer Relocation, we can provide your free estimate using our Visual Quoter – no need for s”Raw text captured from the page, including any surrounding navigation.