Cantu Moving Service
Moving and storage service in McAllen, Texas
Google rating
3.9
Ratings counted
62
Are 1 or 2 star
25.8%Well above typical
The rating breakdown
16 of the 62 ratings in Google’s published star breakdown for Cantu Moving Service are one or two star.
Against other listings in McAllen
20.9 percentage points higher than the middle of the 18 listings in McAllen we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 45 | 72.6% | |
| 4 star | 0 | 0% | |
| 3 star | 1 | 1.6% | |
| 2 star | 0 | 0% | |
| 1 star | 16 | 25.8% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Cantu Moving Service at 25.8%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Cantu Moving Service, counted by matching the words they used.
- Late, delayed or a no-show3 · 20%
- Crew conduct3 · 20%
- Price rose after the quote2 · 13%
- Damage to belongings2 · 13%
- Stopped responding2 · 13%
- Items missing or never delivered1 · 7%
Counted across the 15 one and two star reviews we have read for Cantu Moving Service. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Horrible moving experience. This company did not finish all the job as promised during the assessment. The manager blamed that we had too much stuff even after he saw the whole house during the assessment. It was not even a full 3 bedroom house. Arrived late, then took them the whole day till almost midnight. Asked for more money(we asked for the 3bedroom move in rate) and we had to move and load a lot of our stuff with our own box truck bc they didn’t have space and it was liability for the movers to unload from…
If you want reliability and courtesy, unfortunately this will not be the moving company for you. I called and made an advanced appointment days before. I asked if i had to call a day before to confirm, and they told me it is confirmed and all was good to go for the day of moving. So the day of moving came and nobody came, nobody with courtesy to call to say they were running late or not showing, basically nothing. I then called and left a voicemail and no reply.
I’m just going based on what happened they got the job done BUT they were late about an hour and a half.they brought a trailer instead of the moving truck they said they had.they charged for setting up tvs and moving a tread mill. they didn’t tell me any of this over the phone they can’t account for over charging.prices will change without notice to customer and you have to pay or else probably will never use them oh I forgot they didn’t put a mirror up when confronting them they told us that it’s easy to do it…
Horrible experience, I would never use them again, much less recommend them. I'm going to file a police report; they're not answering me anymore. I need to contact the owners. Who are the owners? They lost several of my things, and they haven't turned up. I've called them, and there's no concrete answer, just lies.
So it turns out, these movers have a preference on how much boxes they can move. I guess I misunderstood the fact that they are a moving service and that’s literally their job. I’m paying them to move my stuff but since I have “too much boxes” that’s where a “Moving Service” draws the line. I honestly thought I was getting a deal since their prices beat everyone else’s here in the valley but I’d highly consider getting with anyone else because Cantus Moving services are making me do the rest of what was suppose to…
UNPROFESSIONAL BEHAVIOR, DISRESPECTFUL for others time. The staff did not even care to find another available time. Moving involves legal contracts with the places where the leasing is ending. This requires professional and responsible behavior and coordinated work. It is a shame how poorly was managed the situation by the company. I scheduled a moving service three weeks in advance for a Saturday end of the month. The day before in the evening, the company realizes that they did not schedule me 😡 FRIDAY evening!
I’m sorry ma’m to hear that. Based off of phone number, a recording was listened to and last agreement was that the customer was supposed to contact us with address and time. After that there was no avail of customer contacting us.
Had an appointment for movers for 10am-11am but they did not show up until just after 12pm. They showed up with a smaller truck that initially agreed upon but still assured me that between the three employees, they could complete the job in less than the scheduled 3 hours they were contracted for. They took over 5 hours and the job was still not complete. I would not recommend them at all. They also hard to get in contact with to confirm appointment.
Mr. Contreras depending on the size of the home or the information you provided to us, we send the size that suits your needs. As for the time, you are able to inform the movers the time you are only willing to pay depending on the customers budget, they will do the best they can to accommodate you…
WORST COMPANY EVER! THEY CAME, GOT LAZY AND LEFT WITHOUT DOING ANYTHING! DO MOT HIRE THEM! 1. They arrived at 4 PM, not between 8 and 12 as programmed. 2. They get here with the worst attitude ever requesting $100 more. 3. They got here with 2 guys, not 3 as programmed and as the quote said. 4. They left my apartment without even letting me know, leaving us without any place to sleep for tonight.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast20 · 53%
- Professional and courteous19 · 50%
- Turned up when they said5 · 13%
- Careful with belongings5 · 13%
- Price matched the quote1 · 3%
- Kept in touch1 · 3%
Counted across the 38 four and five star reviews we have read for Cantu Moving Service. A review can mention more than one thing.
In their own words
Very good professional movers alot better then chapas and Rick's and Loui loui this other businesses don't compare to Cantu's. Cantu's has 4 to 5 guys working for them they also have a supervisor with them to make sure your move goes smooth I would definitely recommend Cantu's they also mount TVs I really enjoyed there service they are alot professional then the other companies they work very quickly and carefully
I am very happy and satisfied with my movers Cantu Moving Service very prompt, very professional and took care of all my belongings with care. Very quick and efficient too. Thank You Cantu Moving Service for your professionalism, care and quickness. I will most definitely call you again if and when needed. I will highly recommend you to all my friends and family.
Needed movers to move a very heavy refrigerator and a freezer at my residence. This company was professionally recommended by my assistant. Phone call was made approximately 10 am Monday and scheduled to be at my house by 3:30 pm. Three gentlemen showed up that afternoon, they evaluated the items to be moved, looked at where the refrigerator and freezer were to be moved to. They determined that part of the doors need to be removed to prevent damage to walls and door frames.
I have hired many moving services in my past from the valley, Cantu Moving Service has been by far the best experience yet! They were very transparent from the beginning by offering me a flat rate just by viewing all my things they new how long it would take them to move it or also gave me the option of staying hourly. On a separate charge they even mounted all my TV’s in my my new house! All my TV’s are straight with no wires showing! These guys had great attitudes and were professional about everything.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- friendly staff12
- pricing11
- punctuality6
- polite staff5
- wall2
- careful with furniture2
- quick2
- furniture care2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- facebook.comsocial
- mapquest.comdirectory
- yelp.comreviews