Canyon Movers
Mover in West Valley City, Utah
Google rating
4.9
Ratings counted
105
Are 1 or 2 star
1.9%Unusually few
The rating breakdown
2 of the 105 ratings in Google’s published star breakdown for Canyon Movers are one or two star.
Against other listings in West Valley City
0.9 percentage points lower than the middle of the 6 listings in West Valley City we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 103 | 98.1% | |
| 4 star | 0 | 0% | |
| 3 star | 0 | 0% | |
| 2 star | 1 | 1.0% | |
| 1 star | 1 | 1.0% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Canyon Movers at 1.9%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Canyon Movers, counted by matching the words they used.
- Damage to belongings1 · 50%
- Items missing or never delivered1 · 50%
Counted across the 2 one and two star reviews we have read for Canyon Movers. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
These guys are the worst! They were 45 minutes late to get there. Then they make you sign a release form releasing them from all damages and missing items before they will even start on the move. Well that's insane because guess what happens things do go missing and things do get damaged and there only response is you signed the waiver bottom line. So there is no restitution what so ever. They refuse to take any responsibility for any missing items.
We deeply regret to hear about your negative experience with our services, and we sincerely apologize for any inconvenience you may have encountered. Our goal is to provide professional and reliable moving services, and it's disheartening … More
Overall they got the job done, however, the mileage pricing is misleading and resulted in a much higher bill than expected. I was charged for both my move (agreed upon) and the distance they traveled to acquire the truck which was something never disclosed upfront (A difference of ~75 miles = $112). This practice doubled my mileage cost and felt deceptive. Customers deserve clear, itemized quotes to avoid surprises. I recommend asking detailed questions and getting all mileage charges in writing.
We deeply regret to hear about your negative experience with our services, and we sincerely apologize for any inconvenience you may have encountered. Our goal is to provide professional and reliable moving services, and it's disheartening … More
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast10 · 53%
- Professional and courteous8 · 42%
- Careful with belongings7 · 37%
Counted across the 19 four and five star reviews we have read for Canyon Movers. A review can mention more than one thing.
In their own words
Great experience with Jordan and his team. Professional, careful, respectful, and efficient. I look forward to hiring Canyon Movers again for my next move.
Hey Sebastian, it was our pleasure helping you move. We truly appreciate your business and support. Thank you Canyon Movers
We had an amazing experience with Canyon Movers! They made the entire moving process so easy and smooth. Scheduling was simple, and there were no hidden fees — just honest, upfront pricing. The team was incredibly careful with all of our belongings, making sure everything was handled with care. They were so friendly, kind, and respectful the entire time, which really made the day less stressful for us. This was hands down the best moving experience we’ve ever had.
Hey Aprille, it was our pleasure helping you guys move. We at Canyon Movers do the best we can on every move possible. We thank you for choosing Canyon Movers. We truly appreciate your business and support Aprille.
Recommended by the marketing director at Valencia @ Draper, Jordan and Dominic are young, ambitious, hard working entrepreneurs who chose the moving business. They are specializing in small moves, but my impression is that is they could easily handle a big.move. They were patient, kind, orderly, efficient. I highly recommend Canyon Movers for packing and moving. Our first move date was postponed due to governmental delay. Jordan was supportive and understanding.
Hey David, we wanted to thank you for your beautiful review. We truly appreciate you for choosing Canyon Movers as well your business and support. Canyon Movers
These movers are the BEST my family and I have used. I will use these movers over and over again. Jordan and Dominic were great and so helpful. We needed to take the screen glass door off to get the couch out and they were helping so much with that. We actually got everything done in the time they told me! They were great thank you again!! They did my table, my big wardrobe and my couch!
Hey Cosette we're truly honored to have provided you with such a positive experience! Thank you for your kind words and for choosing us as your preferred movers. It's wonderful to know that Jordan and Dominik went above and beyond to assist … More
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- courteous staff13
- competitive pricing8
- friendly movers7
- responsiveness6
- piano moving4
- easy process3
- safe moving2
- small furniture moving2
- careful with furniture2
- upfront pricing2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yellowpages.comdirectory
- mapquest.comdirectory
- facebook.comsocial
- thumbtack.comreviews