Granite Mountain Storage
Self-storage facility in West Valley City, Utah
Google rating
4.8
Ratings counted
203
Are 1 or 2 star
2.0%Unusually few
The rating breakdown
4 of the 203 ratings in Google’s published star breakdown for Granite Mountain Storage are one or two star.
Against other listings in West Valley City
0.9 percentage points lower than the middle of the 6 listings in West Valley City we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 186 | 91.6% | |
| 4 star | 10 | 4.9% | |
| 3 star | 3 | 1.5% | |
| 2 star | 1 | 0.5% | |
| 1 star | 3 | 1.5% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Granite Mountain Storage at 2.0%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Granite Mountain Storage, counted by matching the words they used.
- Crew conduct1 · 25%
Counted across the 4 one and two star reviews we have read for Granite Mountain Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
7 months ago I gave this place 5 stars for their customer service and the way they treated veterans, but now I'm giving them one star because they're not giving me the 24-hour access that they did before and the customer service representative was very rude and disrespectful and had attitude and they're not willing to work with me for a month.
For the safety and security of our tenants, we have discontinued 24 hour access by the general public to our facility. I have reached out to directly to Sascha via telephone to discuss her concerns.
My storage was robbed on Xmas eve and they had no idea who w When I asked if they were going to update their security they told me know, then I asked if they found the person they told me no.So I got no information.Whatsoever on getting …
Julie, I am SO sorry that you are unhappy! Please let us know what we need to do to improve your experience at our facility. I note that the theft you referenced occurred in December 2020 and you continued to rent from us for 39 additional months.
The price they tell you is not the price they charge. Dishonest business practices and incorrect billing. I do not recommend this storage facility.
David, I am very concerned about your review. I have researched your records and you moved in on August 19, 2024. The rate for your unit at that time was $89.00 per month. In addition to a very low price on the unit, you also received a … More
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous7 · 39%
- Kept in touch2 · 11%
- Turned up when they said1 · 6%
- Worked hard and fast1 · 6%
Counted across the 18 four and five star reviews we have read for Granite Mountain Storage. A review can mention more than one thing.
In their own words
I had a great experience with Granite Mountain Storage. I stored miscellaneous items of mine in a 10x15 drive up unit for over a year, and everything was secure, clean, and easily accessible the entire time. Jennifer was especially great to work with. She was super helpful, responsive, and always professional. She made the whole process smooth from start to finish. I highly recommend Granite Mountain Storage to anyone looking for a reliable and well-managed storage facility.
Louie, Thank you so much for recognizing Jennifer's efforts to make sure you had a great experience at Granite Mountain Storage. We work daily to ensure that our … More
Great place! Very clean!!! Very secure!!! Great people, very prompt to respond, friendly and professional. This place was the nicest and best prices for the 10x20’ I rented. They beat every other place’s rates. Security is great, love …
Teresa, thank you for providing a review and letting us know that we are keeping the facility clean, safe and secure! I especially appreciate you letting us know about how we can improve.
getting signed up for a unit was fast, discreet, affordable, and convenient, which was greatly appreciated as i was trying to exit a really bad situation and was able to succeed because of said speed, discretion, affordability, and …
Thank you so much for letting us know we are achieving our goal of providing a safe, secure, clean facility with the best customer service in West Valley City. We want to take all the hassle out of moving your property to our facility by making the process as easy as possible.
Man I thought I wouldn't get the services I was going to ask for but boy I tell ,I wasn't expecting the most easy and very satisfied experienced when I went to this Storage company..it's beyond my expectations and then more...like they are very Kind and friendly people and services id no complaints what so ever!...Me personally 100/100 Satisfied,I encourage you and your family to come when you needed a storage unit...I guarantee you,you will be satisfied and not only that but Prices are great!
Wow! Thank you. I couldn't have written a better review myself! At Granite Mountain Storage, great service and prices are the icing on the cake; we are also committed to providing you with a safe, secure, and clean facility every single day.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- accommodating staff22
- efficient staff7
- secured lot6
- climate control3
- private feel3
- affordability3
- indoor units2
- easy rental process2
- kind owner2
- free month discount2
What the company says about itself
Taken from Granite Mountain Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States how long it has tradedsays on their website
Show the text this came from
“…storage facility I had my unit for over 3 years very safe clean friendly staff I would”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yellowpages.comdirectory