STOR-N-LOCK
Self-storage facility in West Valley City, Utah
Google rating
4.7
Ratings counted
515
Are 1 or 2 star
3.7%Around typical
The rating breakdown
19 of the 515 ratings in Google’s published star breakdown for STOR-N-LOCK are one or two star.
Against other listings in West Valley City
0.9 percentage points higher than the middle of the 6 listings in West Valley City we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 442 | 85.8% | |
| 4 star | 43 | 8.3% | |
| 3 star | 11 | 2.1% | |
| 2 star | 9 | 1.7% | |
| 1 star | 10 | 1.9% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is STOR-N-LOCK at 3.7%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for STOR-N-LOCK, counted by matching the words they used.
- Damage to belongings2 · 25%
- Crew conduct2 · 25%
- Late, delayed or a no-show1 · 13%
Counted across the 8 one and two star reviews we have read for STOR-N-LOCK. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I just called to get a quote the guy who answered was rude as hell! I asked if they had a start up fee, as this is my first time ever getting a storage I have no idea what one would cost. He answeres me with " uhhh well yeah everyone has a start up fee" um well how am I supposed to know? Well then I asked what the fee was and what I had to pay to get the storage. He said " well i dont know! You haven't even told me what size you need.
Thanks for your comments. I'm sorry about your poor experience with our rental office, especially when you're already plenty stressed. We're here to help and evidently didn't help as should be expected. We're working to not have this occur again. Your comments are appreciated.
I would not recommend the storage unit there's nobody ever there it's gone to poor management after one of the gentlemen's have left I'm tired of wasting my time. if you missed the first payment there automatically putting a lock on your storage I've been 3 months behind and never had this problem it's like they want to take your stuff and they don't give you any leeway. Poor management you guys need to figure this out
Thank you so much for your kind words, Mark is truly dedicated to providing excellent customer service and ensuring that our customers find the perfect storage unit for their needs. We are thrilled to hear that you had a positive experience … More
Storage locker was broken into and the storage company did not say anything to us, they just put there own lock on it. We discovered this 4 months after the fact. $1000's of dollars worth of stuff taken, most were heavy pieces so they had to come back many times to take all they did. STAY AWAY FROM THIS PLACE.
Hi Art, we regret to see that you had a negative experience with us but would appreciate the chance to turn it around. Please email [email removed] directly with details about your experience. We would like to work to resolve any issues you may have encountered.
The people who work here are awesome, but, it gets old having the rates constantly increase. People should be grandfathered in. You make it difficult for fixed income people. It was more than I could handle. Greed is one thing, but this is ridiculous.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast3 · 19%
- Price matched the quote1 · 6%
- Professional and courteous1 · 6%
Counted across the 16 four and five star reviews we have read for STOR-N-LOCK. A review can mention more than one thing.
In their own words
Crystal was absolutely amazing- very friendly and personable. She made the process easy and quick
Thank you so much for your kind words. We're thrilled to hear that Krystal provided you with amazing service! We strive to make the process easy and quick for all our customers. If you have any more questions or need assistance in the future, feel free to reach out. We're always here to help!
Saundra was very helpful when I called to rent a unit she went out of her way to make sure I got what I needed at a good price. And Crystal was wonderful when I showed up to take a look at the unit. So far, so good! Keep up the great customer service!!
Thank you so much for your kind words! We are delighted to hear that Saundra and Krystal provided you with excellent customer service. We strive to go above and beyond to meet our customers' needs and ensure they have a positive experience.
The people at Stor-N-lock are super nice and very helpful. The storage units are very clean and even have their own lights in them. The price is also unmatched compared to all the other storage units around. I highly recommend using Stor-N-Lock for your storage unit. Sondra is very nice and helpful
Thank you so much for your kind words! We take pride in providing a clean and well-lit storage facility for our customers, and we are thrilled to hear that you had such a positive experience with us. We appreciate your recommendation and … More
I had such a wonderful experience working with Krystal today. This is my first time getting a storage unit and she was so helpful. She answered all of my questions with kindness and clarity. I appreciate her help.
Thank you so much for your kind words! We are thrilled to hear that you had a wonderful experience working with Krystal! Our team strives to be helpful and provide excellent customer service, so we are delighted that she was able to assist you with getting your first storage unit.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- kind staff34
- new management19
- smooth process12
- welcoming atmosphere6
- helpful team4
- secure facility3
- rental experience2
- affordability2
- reservation process2
- trustworthy staff2
What the company says about itself
Taken from STOR-N-LOCK’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises 24/7 availabilitysays on their website
Show the text this came from
“T 84119 RENT ONLINE OR CALL RENT ONLINE 24/7 801-974-0200 New rentals have one-time,”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory
- yelp.comreviews
- yellowpages.comdirectory