Carneys Full-Service Movers

We hired Carney’s Movers for our move from Incline Village to South Reno. The move cost approximately $4,200, and we tipped the crew an additional $800 because we believed everything had gone smoothly. Shortly after unpacking, we discovered that the only item missing from the entire move was my wife’s jewelry box. Unfortunately, that box contained more than $20,000 worth of jewelry, including family heirlooms and other irreplaceable sentimental items.

Recently I pulled into my neighborhood at one of the only streets to access my home and found one of their moving trucks completely blocking traffic on the street. I had to backtrack and go out of my way to get home, and snapped a photo to send to the company. When I sent off my email, I received a rude reply accusing me of using foul language and that I shouldn't speak with their "hard working" drivers that way, along with a weak apology.

I had high expectations due to the rave reviews here and on Nextdoor. I’ve never had full service movers before so perhaps I was a bit naive to how other people pack for you. I expected my items to be carefully packed, and labeled in boxes so that I knew what was in them when it came time to unpack. They didn’t label any contents, they used as few boxes as they could which meant stacking fragile items and liquids. A few jars broke and covered many items in olive oil and pesto sauce.

Was told they wouldn't quote a price until after they know how much stuff they're moving. Explained it was a 30 minute or less move from one storage unit to another in the same facility with the biggest pieces being moved were a washer & dryer. Come to find out that this 30 minute job nearly $600 after the fact because of their "minimum" price that was conveniently not disclosed beforehand. 3 movers were also dispatched for this small job, and was told after the fact they could have sent two to save some money.

When my wife called the company she let them know we had to be out by the 24th. They got us scheduled for the 23rd and rob came to estimate the move on the 14th. He just called me today to cancel the move because my "house is in disarray and he has three bites on his leg" and apparently hes never been bitten so it has to be our house. We don't have bugs. Never have. The guy I talked to, Raymond, about this at the company said that was strange and that every house is a mess when packing.

It was the worst experience in moving they moved my office the movers were unprofessional cussing & cursing going upstairs while dragging my furniture. my desk was broken and scratched the top. I called the owner Angela my experience was not any better she offer me less than $200.00 while screaming at me and arguing My desk is a set with file cabinets. Farmers Insurance What can you buy with 200.00 dollars. to this day I have not received a call from this company, they do not pay their damages.

The owner of this company is very rude and unprofessional. He accused me wanting to abuse his workers for asking them to work and move my household on a Sunday. Lots of people work on Sundays, it is a fair question to ask. I will find another company and be sure my real estate agent who referred me to this company knows of their terrible customer service.

I wouldn't recommend this company as they do not care about others and their lives. They cancelled after everything was scheduled and was date and time sensitive. It caused tons of chaos and almost cost me my job! They really didn't have a clue as to why I was upset! Smh.....