Cavalier Moving
Google rating
4.9
Ratings counted
2,154
Are 1 or 2 star
3.2%Around typical
The rating breakdown
70 of the 2,154 ratings in Google’s published star breakdown for Cavalier Moving are one or two star.
Against other movers in Richmond
About the same as the middle of the 21 movers in Richmond we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 2,061 | 95.7% | |
| 4 star | 19 | 0.9% | |
| 3 star | 4 | 0.2% | |
| 2 star | 15 | 0.7% | |
| 1 star | 55 | 2.6% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Cavalier Moving at 3.2%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Cavalier Moving, counted by matching the words they used.
- Damage to belongings29 · 64%
- Crew conduct6 · 13%
- Price rose after the quote5 · 11%
- Items missing or never delivered4 · 9%
- Stopped responding2 · 4%
- Late, delayed or a no-show1 · 2%
- Booked by one company, moved by another1 · 2%
Counted across the 45 one and two star reviews we have read for Cavalier Moving. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I called Cavalier Moving hoping they could help me move from Norfolk to Richmond. They referred me to their "sister company" in Virginia Beach, Tidal Town Moving. They actually made a point of telling me that they both have the same owner (confirmed on Better Business Bureau site). Tidal Town was the one who completed my move, but since they're essentially the same company, here's what I think of them: Absolutely the worst moving company I've ever used.
Elizabeth was never a customer of Cavalier Moving
We used cavalier for our move from a 2 bed room apartment to a house that is 35 minutes away. Extremely unprofessional service. I am not sure where to start on the number of things that went wrong. They themselves claimed that they were expensive over other movers in the area just because their quality of work is worth it.
Do you enjoy price quotes that make you consider whether or not they are referring to American dollars? Do you you enjoy being called and emailed every weekday, despite Cavalier being told you moved a week ago? Then this is the company for you. I was quoted a price somewhere in the range of $800-1000 to load my already packed three bedroom house onto a truck that I would provide. Mind you, there were two appliances and ALL furniture was disassembled.
Dear Jacob, We appreciate your feedback regarding your recent experience with Cavalier Moving. We're sorry to hear that you were dissatisfied with the estimate provided and the subsequent communication.
READ AROUND! I'm glad I'm not the only one shocked by the vast difference in rating on here and what I saw on Google. I only wish I had seen these reviews first instead of relying on Google alone. My experience was similar to many others - a ton of wasted time, a lot of inexperienced movers, damage to my old house and new. They broke the slate to my pool table, my daughter's piggy bank, and numerous kitchen items. Halloween and Christmas decorations that they found in the attic?
Chris, We are genuinely sorry that your moving experience did not meet the standard we expect to provide. We have been apologetic regarding the concerns you raised, and we take the issues described with your move seriously.
Cavalier Movers require a 2-hour minimum and charge for every minute they exceed the minimum. Which means they purposefully drag their feet to charge extra. For my move in July, I had 3 Cavalier movers, plus myself and my boyfriend, plus 5 friends for a 2 bedroom apartment with everything packed and ready to go. It took Cavalier 4 hours - even with the assistance of 7 extra people! I frequently caught one of the movers standing inside the truck doing nothing.
Hi M. Minnix, Thank you for sharing your feedback. We apologize for the issues you faced during your move. Please reach out to our claims department to file a claim for damages. We value our customers and strive to be the best we can be.
I used Cavalier in the past once for a local move, and it was fine. However, just a few weeks ago they moved me out of state and it was highly disappointing. The actual cost exceeded the estimates. I was forced to pay extra in the moment just to keep heavy wooden furniture from remaining on the sidewalk in the rain. The team dropped multiple fine furniture items when loading in Virginia. A cabinet was improperly secured and fell over in the truck and damaged several other items enroute.
Good Morning Mr. Cabell, First off, we would like to apologize for any issues which occurred during your recent relocation with us. This is something which we value getting information on, as we are able to learn from these instances and absorb all feedback provided by our customers.
UPDATED: They have not refunded me for the cost of my damaged bed frame and those are expensive. They damaged my furniture and think that a simple response through Google is enough. TERRIBLE CUSTOMER SERVICE. DO NOT USE THEM. ORIGINAL REVIEW: I’m not sure how this company has so many 5 star reviews. I just used them for my move earlier today and they were easily the WORST moving company I have ever hired to move my stuff and one of the most expensive (2.5K to move me 2 hours up from RVA to NoVA).
Melissa, this is disheartening to see, especially considering we had already communicated with you earlier in the day regarding the concerns from your move. Regarding the damage, we have never claimed to be perfect. Moving inherently comes with risk, but what matters is how it’s handled.
I had an extremely frustrating experience with this moving company and would not recommend them. I don't understand how they can possibly have their current level of Google reviews. Do not trust these reviews. From the start, the crew was clearly unprepared, untrained, and poorly equipped. One mover was injured within the first 10 minutes, and there was no first aid kit available. He didn’t even have work gloves and I had to give him a pair of mine just so he could continue working.
We’re very sorry to hear that this was your experience, and we do appreciate you taking the time to share your feedback. First, we want to address your comment regarding our reviews.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous201 · 48%
- Worked hard and fast198 · 48%
- Careful with belongings70 · 17%
- Turned up when they said61 · 15%
- Kept in touch43 · 10%
- Price matched the quote2 · <1%
Counted across the 415 four and five star reviews we have read for Cavalier Moving. A review can mention more than one thing.
In their own words
I had a great experience with Cavalier Moving and would highly recommend them to anyone planning a move. I initially chose them because their rates were competitive and their online reviews consistently highlighted strong service—and they absolutely lived up to that reputation. From start to finish, their communication was excellent. They were responsive, clear, and proactive in confirming details, which made the whole process feel organized and stress-free.
Thank you for trusting us with your move! We're glad everything went smoothly.
I researched several moving companies in prep for our move - they all reached right back out, but what hit me right away with Cavalier Moving was their FANTASTIC customer service. I loved being able to speak to someone and have all my questions answered. Price breakdown: very simple and fair pricing! Dependability: They showed up right on time and kept me informed from the first call to the final signature. Moving Team: HOLY MOLY AMAZING. Hunter, Brett, and Chase were the epitome of kindness and integrity.
We’re so pleased to hear you had a positive moving experience. Thank you!
Summary: Cavalier Moving was great to work with for my move! The overall experience was frictionless, reassuring, pain free, and stress free which is exactly what I was looking for as moving can be a stressful occurrence. I would 100% recommend them, and I would use them again for any future moves. Overall 5/5 Please see detailed review and ratings below. ****************************** Loading: 11/08/2025 (Virginia) Cavalier Moving loaded the contracted dedicated truck for my move.
Thank you so much for your amazing review! We’re thrilled to hear your move felt frictionless and stress-free — that’s exactly what we strive for. We truly appreciate your recommendation and would be honored to help with any future moves. Wishing you all the best in your new space!
I’ve used Cavalier Moving five times over the years most recently this past month and they continue to exceed expectations. Their pricing is transparent, options are clearly explained, and scheduling is always smooth and accommodating. The crews are professional, efficient, and genuinely careful with your belongings. Their enhanced wrapping and protection services truly set them apart everything is padded, secured, and handled with precision, whether moving into a new home or placing items in storage.
Thanks for the positive review! We're glad we could make your move stress-free.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- careful handling258
- polite staff243
- professional movers73
- smooth move49
- efficient movers41
- quick move39
- furniture moving30
- early arrival24
- local move17
- short notice move6
What the company says about itself
Taken from Cavalier Moving’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises free estimatessays on their website
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“048 GET YOUR FREE ESTIMATES HERE! Get a free quote baner Moving From Moving To Move date M”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
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“…you can trust. We’re licensed and insured, so whether you’re moving cross-country”Raw text captured from the page, including any surrounding navigation.
- Advertises 24/7 availabilitysays on their website
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“. Live Chat Our live chat feature is up 24/7. One of our customer representatives is”Raw text captured from the page, including any surrounding navigation.
- States how long it has tradedsays on their website
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“…our neighbor. CALL US AT (804) 762-0662 Over 15 years combined experience moving Firstly, my”Raw text captured from the page, including any surrounding navigation.
- Says it is licensedsays on their website
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“Trust Moving you can trust. We’re licensed and insured, so whether you’re moving c”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yelp.comreviews
- facebook.comsocial