Celis Movers & Storage
Moving and storage service in Petaluma, California
Google rating
5.0
Ratings counted
299
Are 1 or 2 star
1.0%Unusually few
The rating breakdown
3 of the 299 ratings in Google’s published star breakdown for Celis Movers & Storage are one or two star.
Against other listings in Petaluma
About the same as the middle of the 9 listings in Petaluma we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 295 | 98.7% | |
| 4 star | 1 | 0.3% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 3 | 1.0% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Celis Movers & Storage at 1.0%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Celis Movers & Storage, counted by matching the words they used.
- Damage to belongings1 · 33%
- Belongings withheld over payment1 · 33%
- Crew conduct1 · 33%
- Stopped responding1 · 33%
Counted across the 3 one and two star reviews we have read for Celis Movers & Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Arturo and Felix were great. They arrived early, worked hard, and handled the actual move professionally. Unfortunately, the owner, Ronaldo, completely ruined the experience. We confirmed the pricing multiple times beforehand, including that the convenience fee would be waived for cash payment. Yet somehow, I still had to repeatedly explain the math to the owner himself: estimate - convenience fee - deposit + extra labor + insurance. How hard was it to understand??
Good morning Jamie & Paul. We are glad that our moving crew met your expectations and you are pleased with … More
DO NOT USE CELIS MOVERS. DO NOT STORE ITEMS WITH THEM. THEY WILL NOT KEEP THEIR WORD AND WILL NICKEL AND DIME YOU UNTIL YOU ARE PAYING MORE THAN WHAT A PROFESSIONAL MOVER WOULD CHARGE. 1. The wife of the owner Rolando came to do an inventory - she noted everything to be taken. When the movers came, they said they would not take certain items. I had to call Rolando several times until he spoke to the moving guys to take the items his wife had already agreed to before. VERY STRESSFUL. 2.
Good evening Ramesh I could not expect less from you. … More
Warning ⚠️ You'll get Ghosted I contacted Celis about getting a quote for a move. They wrote back to me right away and said a virtual estimate was required and asked about scheduling a time. When we had agreed on a day and time, it came and went with no call. I reached out, they apologized and said they could DEFINITELY do the same time the following day but just like before I received no phone call that day and have heard nothing from them since I'm convinced the 5 star reviews are fake
Monet, I’m truly sorry we missed your scheduled virtual estimate twice and then failed to follow up—that’s not acceptable, and I understand why you’d feel ghosted. Our reviews are from real customers, but we clearly didn’t show up for you … More
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous6 · 35%
- Turned up when they said5 · 29%
- Worked hard and fast5 · 29%
- Careful with belongings3 · 18%
- Kept in touch1 · 6%
Counted across the 17 four and five star reviews we have read for Celis Movers & Storage. A review can mention more than one thing.
In their own words
Moving can be stressful and Celis takes on the tough part. We have a used them for a large haul, storage, and a piano move. All on time, professional and fast. Nothing damaged always professional and the extra personal touch puts them on top of the list. I had packed passports in a box and marked it for storage instead of delivery. I was able to access the box the day I realized my error and the trip was saved! Love working with this family and employees!
Tara, thank you so much for trusting Celis Movers & Storage with your large haul, storage needs, and even the piano move. I’m really glad our crew was on time, fast, and careful with everything, and that we could get you quick access to the … More
Celis movers made this moving experience seamless. Once I sought an estimate, Rolando reached out immediately and was super responsive in scheduling and providing the estimate (which was accurate!). Communication was great throughout the …
Nehal, thank you so much for sharing this—I'm thrilled we could make your move feel seamless from the estimate with Rolando through move day with Arturo and the team. We really appreciate you noticing the accurate estimate, clear communication, and the care and flexibility our crew brought with…
I highly recommend Celis Movers! Rafael and his crew did an amazing job. They packed all our stuff with care and didn’t break or damage a single thing. They also worked fast and efficiently. With two trucks and four guys, they moved our 2000 square-foot home one town over in a single day.
Tommy, thank you for the recommendation. We’re glad Rafael and the crew packed everything carefully, kept it all safe, and got your 2000 sq ft move done quickly and efficiently in one day. We really appreciate you choosing Celis Movers & Storage.
Excellent service from Arturo and his crew! They were timely, worked hard and quickly! They were so careful and thoughtful with all of my mom’s furniture especially the extremely heavy furniture that needed to be brought up stairs! 10/10 would recommend!
Roxy, thank you for the wonderful review! I’m glad Arturo and the crew were on time, worked efficiently, and took great care with your mom’s furniture—especially getting those heavy pieces safely up the stairs. We truly appreciate the recommendation.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- friendly crew28
- local move7
- furniture moving5
- seamless move3
- cross town move2
- piano moving2
- kitchen packing2
- long distance moves2
- reusable boxes2
- cross country move2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- trustindex.ioreviews
- facebook.comsocial
- yellowpages.comdirectory