Robb & Messer Moving and Storage
Moving and storage service in Petaluma, California
Google rating
4.7
Ratings counted
99
Are 1 or 2 star
7.1%Above typical
The rating breakdown
7 of the 99 ratings in Google’s published star breakdown for Robb & Messer Moving and Storage are one or two star.
Against other listings in Petaluma
5.9 percentage points higher than the middle of the 9 listings in Petaluma we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 87 | 87.9% | |
| 4 star | 3 | 3.0% | |
| 3 star | 2 | 2.0% | |
| 2 star | 1 | 1.0% | |
| 1 star | 6 | 6.1% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Robb & Messer Moving and Storage at 7.1%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Robb & Messer Moving and Storage, counted by matching the words they used.
- Damage to belongings2 · 29%
- Price rose after the quote1 · 14%
- Items missing or never delivered1 · 14%
- Late, delayed or a no-show1 · 14%
- Crew conduct1 · 14%
- Booked by one company, moved by another1 · 14%
Counted across the 7 one and two star reviews we have read for Robb & Messer Moving and Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I've hired dozens of moving companies in the SF Bay Area and this by far has been the worst experience. I moved from the Bay Area to Portland metro. My belongings arrive three days late. Which doesn't sound so bad until you realize it took them TEN days to make an 11 hour drive. Not good. They said they had truck problems, but if you check their better business bureau and second yelp account review, it seems like they wait to combine your delivery with another local delivery which seems fishy.
Just now finally getting everything fixed and replaced after 6 months. They were highly recommended by a friend and I think they might be very good if you're using them locally. But, essentially, they brokered us out to somebody else who was a subcontractor who hired other subcontractors. The price went up by more than $7K weeks before we were moving. So much was damaged and missing causing untold aggravation and inconvenience. Too much that was missing is irreplaceable.
They came to my parent's home to give them a quote for moving, just moving. My parents were doing all the packing themselves. They said it was going to be over $5,300 because he pays every mover $70/hr. When my mom said that was really high and they would get more quotes, he was snide and told them they would not find anyone for less. They did. The people they hired are charging $2,500 and told her there was no reason for anyone to charge $5,300 for their job.
During the unpacking, the movers broke several items. They did not tell us until after they left. We had already given them a generous tip for a job (we had thought) well done. By telling us AFTERWARDS about the broken items, we had already given our tip and could not get it back. The Petaluma office was not helpful in resolving this. We would not use these movers again and do not recommend them
THE WORST CUSTOMER SERVICE EVER! They loaded the truck June 9 and JUST TODAY I was told my things would be delivered ON JULY 19TH!!! Over a month to drive 1700 miles? Pack mules would have been here much sooner. What a complete waste of my time and money. STAY AWAY FROM THESE CROOKS
We just moved from San Francisco to San Diego and used Robb & Messer Moving and Storage. We have moved frequently in the past and have a lot of experience with movers. …
Hi Paul, I am very sorry to hear about the horrible experience you had with our crew. We definitely want to make things right. I am going to send an email to you guys to see what we can do to correct this.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous10 · 77%
- Worked hard and fast5 · 38%
- Turned up when they said2 · 15%
- Kept in touch2 · 15%
Counted across the 13 four and five star reviews we have read for Robb & Messer Moving and Storage. A review can mention more than one thing.
In their own words
From pre-move—when Paul and I communicated via FaceTime to walk through not only my condo but my self-storage unit so he could give me an accurate estimate—to post-move, when Paul personally came back to my new house to locate some items I couldn't find, my move with Robb & Messer was outstanding. The team was friendly, professional, fast, and strategic. My move involved not only my condo and self-storage unit, but two vaults of storage previously held at R&M. The team handled it all seamlessly.
Thank you so much for your kind words and for trusting Robb & Messer Moving and Storage with your move. We’re thrilled to hear that our team was able to make the process seamless, especially with the complexity of coordinating your condo, … More
I couldn’t be happier with the service from this moving company. The movers were punctual, respectful, and extremely efficient. They treated my home and belongings with care and made sure everything was placed exactly where I wanted it.
I was so pleased with the customer service. O.J. was especially helpful during the estimate and was kind and patient with me at one of the most stressful times of my life. I have already referred someone to your company and she will be using your services next week.
We had an excellent experience with Robb & Messer Moving Company. We moved out of our house in SF and delivered our furniture to 4 different homes over two days. Rafael and Arturo were excellent and professional! They worked with us for …
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- kind staff9
- estimate8
- no damage6
- cross country move4
- careful handling of belongings4
- professional crew3
- local moves3
- accurate estimates2
- careful packing2
- reasonable quote2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yelp.comreviews