Champion Moving & Storage
Its address is in Brockport, New York. It appears here because Google returns it for Rochester.
Google rating
4.6
Ratings counted
97
Are 1 or 2 star
10.3%Above typical
The rating breakdown
10 of the 97 ratings in Google’s published star breakdown for Champion Moving & Storage are one or two star.
Against other movers in Rochester
7.1 percentage points higher than the middle of the 21 movers in Rochester we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 85 | 87.6% | |
| 4 star | 2 | 2.1% | |
| 3 star | 0 | 0% | |
| 2 star | 1 | 1.0% | |
| 1 star | 9 | 9.3% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Champion Moving & Storage at 10.3%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Champion Moving & Storage, counted by matching the words they used.
- Crew conduct4 · 40%
- Damage to belongings2 · 20%
- Items missing or never delivered2 · 20%
Counted across the 10 one and two star reviews we have read for Champion Moving & Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I’ve heard this was a good company to work with but unfortunately I never got to find out for myself. I called back about a quote for a move and Scott was very short on the phone and scoffed and laughed when I mentioned it was local. I get that they don’t do local moves during the summer (not the the site mentions that anywhere, plus I mentioned when I messaged for the quote that it was local), but being rude towards potential customers is not the way to conduct business.
Team arrived at 8am but charged me from 745am. Didn't start working til 815a and I was billed for their 30 min lunch break. At $160 per hour for 3 people, that makes a difference. I got refunded for that but once I moved my bed around 2 weeks later, I noticed that my bed slats were not screwed back into place and one of them was broken. Couldn't find the screws and some guy called me back with an attitude quoting $.30 per pound. Bed still isn't fixed almost a month later.
Very recent packing and moving experience with Champion Moving across 500 miles. The men who came for packing (Nick and John) did the most sloppy and unprofessional job I have ever seen on several moves. They did not pack everything that needed to be packed, dumped the shoes in a box without wrapping them (see picture attached) as someone would throw them in a garbage bin. They dumped the dresses in a box instead of using more closet rack boxes and my unused dresses came out crumpled.
I read such good reviews about this company. I needed a local move and to use their storage facility. The first time I talked to Scott, he seemed helpful even though he was yawning during our conversation. I gave him various dates we could use and he said he would get back to me. After a week, I called the office to speak with him and the secretary (very polite and friendly) told me he had left the office but she could contact him and he would call me right back.
Items that are missing were taped and sealed in boxes and totes. Itemized list includes: - 11 stainless steel water shut-off valves $55 - various copper fittings and shut-off valves, 80 pieces in all $230 - 4 bessey clamps $300 and 6 different clamps - 1 box of electrical switches, tester, panel switch breakers, wire stripper $210 - 4 black-smithing thongs, irreplaceable over 100 years old - 3/4 drive socket and adapters $139 - 8 tapping and reaming fittings $60 - forming hammers used with anvil $110 - 2 shaping…
This is in regards to a cross country move in 2021. Didn't wrap any of our furniture in blankets, broke a laptop in the move, and delivered everything one month late despite calling them almost every day and being told that they would take care of everything. Very rude and unhelpful manager. Use another company and save yourself the hassle.
They cost more than my local shippers but they stated they could move my furniture and safe. Although they knew the exact dimensions of the safe, their team came totally unprepared. Ultimately, they couldn't move the safe to my new home. Their furniture moving services were sub par. I would not use them again.
The liars And worst possible company to choose, would not put furniture together bed frame etc, liars beyond belief associated with allied a driver who was not going to do anything but pile your boxes in the middle Of the room
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous57 · 69%
- Worked hard and fast30 · 36%
- Careful with belongings15 · 18%
- Kept in touch14 · 17%
- Turned up when they said13 · 16%
- Price matched the quote1 · 1%
Counted across the 83 four and five star reviews we have read for Champion Moving & Storage. A review can mention more than one thing.
In their own words
We recently moved interstate, from Roch., NY to the Burlington Vt. area. We contacted Champion based on recommendation from a neighbor and we were not disappointed! Brendan came to our home to review our house contents and provide an estimate. He was pleasant, cordial and clearly had a good deal of knowledge about the moving business. The estimate provided was very fair.
I have used Allied in the past, so I called the local Allied affiliate when I planned to move again. I was unfamiliar with the local affiliate. The local contact was very good to deal with -- she had answers to all my questions. The company sent a rep out to look at what I was shipping, and he gave me a "not-to-exceed" quote. I did not know my actual move date at that point and Champion was helpful in telling me about how seasonality affects charges.
These people are the absolute best. I have used them twice in the past year. Once for a move from Rochester to NC and once for a local move for my daughter. Experience for both moves was exactly the same, phenomenal. The teams that showed up for the packing were on time, fast, and very careful with both what they packed into boxes and with the wrapping of furniture. Both times loads went into their storage with no lost or damaged items.
Champion Moving handled our move from downtown Rochester to Westchester. Christopher Carter, the owner of the company, did the move estimate himself the day we called. We ended up paying ~$100 less than the estimate he gave us so his estimate was right on point! We were making a pit stop at my parents' house in NJ to drop off some items so he worked out the estimates using a couple of different scenarios (interstate vs. intrastate move) to make sure we'd get the best pricing.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- cost7
- smooth move5
- easy move4
- reliable movers4
- cross country move4
- no lost items2
- move planning2
- customer facing team2
- prompt arrival2
- safe moving2
What the company says about itself
Taken from Champion Moving & Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises free estimatessays on their website
Show the text this came from
“For more information or to receive a free quote, please call (585) 235-3500 today. Get”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- porch.comdirectory