City Storage - Idaho Falls
Self-storage facility in Idaho Falls, Idaho
Google rating
4.5
Ratings counted
166
Are 1 or 2 star
8.4%Above typical
The rating breakdown
14 of the 166 ratings in Google’s published star breakdown for City Storage - Idaho Falls are one or two star.
Against other listings in Idaho Falls
5.9 percentage points higher than the middle of the 17 listings in Idaho Falls we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 125 | 75.3% | |
| 4 star | 16 | 9.6% | |
| 3 star | 11 | 6.6% | |
| 2 star | 3 | 1.8% | |
| 1 star | 11 | 6.6% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is City Storage - Idaho Falls at 8.4%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for City Storage - Idaho Falls, counted by matching the words they used.
- Price rose after the quote1 · 100%
Counted across the 1 one and two star review we have read for City Storage - Idaho Falls. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
The storage unit was clean, and the office staff were responsive and helpful. Unfortunately, the rental price DOUBLED after only three months—and that is not an exaggeration. …
We are concerned to hear about you experience, Carey. Please contact our team at [email removed] so we can work toward resolution together.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous1 · 33%
Counted across the 3 four and five star reviews we have read for City Storage - Idaho Falls. A review can mention more than one thing.
In their own words
Wynn and Crysta are amazing managers! They are so friendly! I'm so glad that we won an action at their storage facility! I totally recommend getting a unit from this location! They will make sure that they will take care of you!
Thanks for your wonderful words about Wynn and Crysta! We're delighted you had such a positive experience with our team.
Crysta the manager of city storage was a great help. She went out of her way to ensure my comfort and well-being. When ever we had issues she was always there with a solution. Wynn the Assistant Manager was also a great help. We are resellers and Wynn provided great suggestions on how to grow our business. He has pointed us to two new avenues for lead generation. Thank you both.
We deeply respect your kind words about Crysta and Wynn! It's wonderful to hear how they supported your business growth and provided excellent customer service.
The people that I have dealt with I've been totally awesome. I've really enjoyed my experience with using City storage. If I noticed something is wrong I get a hold of whoever's there and they always make it right. Everybody is totally on the ball and willing to help. When we transitioned from one storage unit to another, everything went nice and smooth.
Thank you so much for your kind words, Audra Lowe! We're thrilled to hear that you've had such an awesome experience with our customer-centric service and that our team was able to make your transition smooth. We truly appreciate your trust in us!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- flexible payment options6
- affordable5
- security cameras4
- simple process4
- easy rental process4
- easy to work with4
- online rental2
- gated access2
- calm property2
- easy to contact2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yellowpages.comdirectory
- yelp.comreviews