Clock Tower Self Storage - Marysville
Self-storage facility in Marysville, Washington
Google rating
4.3
Ratings counted
179
Are 1 or 2 star
12.8%Above typical
The rating breakdown
23 of the 179 ratings in Google’s published star breakdown for Clock Tower Self Storage - Marysville are one or two star.
Against other listings in Marysville
6.8 percentage points higher than the middle of the 7 listings in Marysville we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 121 | 67.6% | |
| 4 star | 24 | 13.4% | |
| 3 star | 11 | 6.1% | |
| 2 star | 4 | 2.2% | |
| 1 star | 19 | 10.6% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Clock Tower Self Storage - Marysville at 12.8%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Clock Tower Self Storage - Marysville, counted by matching the words they used.
- Crew conduct2 · 25%
- Items missing or never delivered1 · 13%
Counted across the 8 one and two star reviews we have read for Clock Tower Self Storage - Marysville. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
The office hours on the door say M to Sun 9 am to 6 pm. I called ahead and spoke to the person in the office and told them I was on my way. The lady said “ok, I’ll wait for you” I arrived at 6:03 pm and the office is locked and there is no one here. I wouldn’t even be leaving a review if I hadn’t called ahead and been told by a real person they would wait if they had only waited 5 minutes past closing. I was here within 3 minutes of the time the door says they close.
Thank you for providing your feedback and letting us know about this issue, Kassandra. We're very sorry to hear about your experience. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your … More
Horrible! All my possessions were stolen and the Clock Tower employee refused to call the police. He simply said to use my homeowners insurance which didn't cover near the amount stolen. He also wouldn't tell me the day it happened so I didn't even know what day to tell the police. He also said he wouldn't look at the cameras. This had to be an inside job don't use Clock Tower unless you want to have a similar outcome.
Thank you for providing your feedback and letting us know about this issue, Michael. We're very sorry to hear about your experience. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your … More
As far as storage goes, I love the place! But I have had nothing but problems arranging payments with them since day one. Online payments are a pain, they keep changing websites and login information. Then when I call, I can never get ahold of anyone, not until they start harassing me for a payment saying I'm gonna be charged a late fee! They don't know what's going on with the website, and there is nobody to contact about the website.
Hello Jonathan, I do believe our staff has reached out to you. We did also correct the issue with the phone number. So sorry for this error. Is there anything I can do to help you and to improve your experience? Thank you, Cherie
Much different experience than the other people here. I find the new staff to be rude. We all know what rude is, experience it for yourself. Don personal protective equipment before entering this location otherwise you may be infected.
Hello, We are truly sorry that you did not receive a 4 or 5 star experience with us. Please let us know how we can improve to make sure that you receive a positive experience in the future. Please reach out to me personally when you have a … More
Tried to get prices of units....should take about two seconds to do that. They wanted all of my information before they would tell me any price. I moved on and called another storage.
Hello Tony, We are sorry that you did not receive a positive experience with us. We always like to make sure that our staff are doing their best at gathering customer information and a little information on your moving situation to determine what sizes may best fit your needs.
Update: Unable to call, so the company simply refuses to do answer my emails or help me in any way. They claim to take these things seriously, but they obviously do not. AVOID NOW! …
Hello Joshua, Thank you so much for the feedback and I am truly sorry to hear of your experience. Would you have some time for a quick phone call to discuss more on this situation? We take this very serious and would like the opportunity to make things right and turn things around for you.
***UPDATE*** After writing this review I was able to contact Lisa. I explained to her what happened and she apologized for the manager at the Marysville location. All seems …
Hello Rhiannon, Thank you so much for the feedback, I truly appreciate you taking the time to let us know of your experience. I am very sorry that you did not receive a positive experience.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous3 · 19%
- Worked hard and fast2 · 13%
- Price matched the quote1 · 6%
Counted across the 16 four and five star reviews we have read for Clock Tower Self Storage - Marysville. A review can mention more than one thing.
In their own words
Fast, friendly and knowledgeable. Made the process easy and the unit was affordable
Hi, Renee. Your feedback is highly appreciated. Thank you for the review!
Hi .... id like to start off by saying you have amazing employees. When I was at my lowest kim had helped me through a rough patch by going above and beyond w her personal and job experience about life . ... Honestly if it wasnt for Kim I'd have lost a lot of my self worth and I wouldn't have 8 months sober . I think she's an absolute asset to you guys and the community
Hi, Lonnie. We appreciate the kind words and are glad we could provide you with a positive experience!
I have had a storage unit here for over 5 years they are the best we have found never any problems staff has always been great with any questions or concerns we have had would definitely recommend them for storage unit needs
Hi, Mat. Thank you so much for leaving us a stellar review!
Fantastic customer support, nice clean spaces, exactly as advertised! Am downsizing, but highly recommend this storage space company if in the area!!!’
Hi, Tracie. Your feedback is highly appreciated. Thank you for the review!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- renting19
- accommodating staff8
- clean facility8
- size6
- safe property3
- easy process2
- easy to rent2
- easy checkout2
- helpful manager2
- truck rental2
What the company says about itself
Taken from Clock Tower Self Storage - Marysville’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States how long it has tradedsays on their website
Show the text this came from
“I have had a storage unit here for over 5 years they are the best we have found never a”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory
- yelp.comreviews
- showmelocal.comdirectory
- mapquest.comdirectory
- yellowpages.comdirectory