Freeway Storage
Self-storage facility in Marysville, Washington
Google rating
4.1
Ratings counted
112
Are 1 or 2 star
17.0%Well above typical
The rating breakdown
19 of the 112 ratings in Google’s published star breakdown for Freeway Storage are one or two star.
Against other listings in Marysville
11.0 percentage points higher than the middle of the 7 listings in Marysville we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 74 | 66.1% | |
| 4 star | 12 | 10.7% | |
| 3 star | 7 | 6.3% | |
| 2 star | 3 | 2.7% | |
| 1 star | 16 | 14.3% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Freeway Storage at 17.0%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Freeway Storage, counted by matching the words they used.
- Late, delayed or a no-show1 · 11%
Counted across the 9 one and two star reviews we have read for Freeway Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Failed to tell us they close for an hour. Sat outside for an hour after our code doesn’t work as they look at us out the window. Weekend lady finally showed up late, then seemed annoyed that we wanted her to let us in. Poor communication and sub par customer service
Thank you William for taking the time to leave use a review. We apologize for your experience, that previous weekend we had signage posted explaining the office would open at 1 due to emergencies.
I had a storage unit there for over a year that had always been Auto paid as most people do I never received any kind of receipt or notification for when it was or wasn't being paid so 4 months had went by I had not received any notification that it was not being paid there was an issue with my debit card long story short my stuff was sold illegally without any notification there was I did not receive any phone call or text message or voicemail and they have my phone number I did not receive any mail letter…
Dear Sara, We are sorry to hear that you received poor customer service from the former management and we wanted to let you know Freeway Storage has been under new management since July 1st 2019. We are fully committed to customer … More
I have been buying storage units and selling the contents for years. Often find gross/disgusting stuff. Almost always, its the tenants fault. This facility is a disaster. The computers failed when we arrived to pay for the units, then noticed there are rat traps literally everywhere on the property. After opening the unit, noticed that the ceiling isn't ceiling and leaking heavily into the unit, as well as large gaps on all the doors to the units. Which are made mostly of sheetrock. Absolute terrible design.
We're truly sorry for the concerns you've raised, Justin. We understand your dissatisfaction and always aim to provide a secure, clean environment. We appreciate your feedback as it helps us improve. We'd love to discuss this further with you. Please, reach out to us directly.
This is THE WORST storage around Marysville! The buildings are run down and dirty. They will keep your cleaning deposits even after youve cleaned the place! Just for taking to long! Seriously, they gave me 24 hours for a clean out but what they really mean is you have only 8 hours of access to the gate! Save yourself the trouble and go somewhere else to store your stuff. Dishonest and money hungry. Fairly sure the office lady pocketed the money. As she never even gave me a receipt for a cash deposit!!
Hi there, When it comes to storage auctions hosted at the facility, you are given a timeframe in which the unit needs to be cleaned out by. As I showed you on your … More
This storage is the worst I have ever delt with. The manager doesn't even know what a notary is. She's trying to steal my daughter's stuff who just passed away. She's very clueless about her position and duties. Shes very incompetent. I recommend no one rent from there. I'd give it zero stars if I could.
Hi Melissa, Our staff is very familiar with the notary process as well as their duties for the facility. We are sorry for the loss of your daughter. As a business we have to ensure that the items stored are being released to the correct … More
The lady at the front desk was awesome, knows what she's doing and is quick and gets u in and out in a timely fashion. The process online was also super quick, very easy and overall a pleasant experience, however with that being said I was …
Hi Meg, thanks for the positive comments on our easy rental process and our friendliness! We do our very best to ensure our customers have a great storage experience. We clean and sweep all units in our routine turnover process, and I am sorry we fell short.
Tries to say that there's a shortage of storage units in Marysville so they have to can raise the monthly rate that is a lie there is a bunch of different storage places with bunch of storage units open in Marysville
Rats in the units, door is a wooden door , do not reply to emails. If you want to raise our rent and stay competitive, I need a metal roll up door for security and no rats.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous4 · 36%
- Worked hard and fast1 · 9%
Counted across the 11 four and five star reviews we have read for Freeway Storage. A review can mention more than one thing.
In their own words
Very nice friendly. Staff was able to change my unit without any hassle. I was very fast and efficient
We love hearing from you, Mary! Glad you found our staff friendly and efficient, making your unit change a breeze. Thank you for trusting Freeway Storage with your needs!
Very affordable prices. Business is secure so don't have to worry about break-ins and theft. Staff very easy to work with. My 2nd time using Freeway Storage.
We're thrilled to see your positive review, Patti! Knowing you value our affordable rates, top-notch security, and friendly staff makes us beam with pride. Your continued trust in Freeway Storage truly means the world to us. Thank you!
Kyla Renick went up and over to make sure that at such a stressful time to make life easy. She has a great personality and is great with her customers.
Jennifer, we're ecstatic to hear Kyla was able to lighten your load during a stressful time! It's wonderful to know her cheerful demeanor and top-notch customer service made a difference for you. Heartfelt thanks for your glowing review.
Great Service today. Really appreciate the professionalism of the employee today. Im old I forgot her name but she was cool to deal with. Thank you.
Ecstatic to hear you had a top-notch experience at Freeway Storage, Craig! Your praise for our professional team member is much appreciated. We strive to be 'cool' and helpful. Thanks for your wonderful review!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- unit selection10
- rent9
- safety7
- affordable5
- rats3
- cleanliness3
- maintenance2
- convenient location2
- rodent control2
- unit rental2