Smokey Point Self Storage
Self-storage facility in Marysville, Washington
Google rating
4.6
Ratings counted
183
Are 1 or 2 star
6.0%Above typical
The rating breakdown
11 of the 183 ratings in Google’s published star breakdown for Smokey Point Self Storage are one or two star.
Against other listings in Marysville
About the same as the middle of the 7 listings in Marysville we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 143 | 78.1% | |
| 4 star | 22 | 12.0% | |
| 3 star | 7 | 3.8% | |
| 2 star | 2 | 1.1% | |
| 1 star | 9 | 4.9% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Smokey Point Self Storage at 6.0%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Smokey Point Self Storage, counted by matching the words they used.
- Items missing or never delivered2 · 29%
- Price rose after the quote1 · 14%
- Damage to belongings1 · 14%
Counted across the 7 one and two star reviews we have read for Smokey Point Self Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
will claim policy change to steal your stuff lost my mother recently and had all her stuff in my unit including her car once i put her car in there is when they said corporate updated there policy so they have nothing they can do to help me get an extension on my over due balance not to mention someone stole my money i was using to pay it they were completely unhelpful and are leaving me with no other options bottom line go somewhere else i’ve been a customer for about 4 years and i’ve never lost a family member…
We apologize for any inconvenience you may have experienced, Scott. Our policy updates are in place to ensure fair and consistent service for all customers. We understand the loss of a loved one is difficult, and we sympathize with your situation.
If you want to be bullied and ripped off and lied to and harrassed..definitely sign up here..i was here in some capacity from 1999 to 2018...long time ..until the manager got creepy and lied and totally harrassed and bullied me ..and i have it all on video and audio to boot..
Not a trust worthy company. Over charging for late fee $180. They also keep increasing our monthly payment. We started at $800. Now we are paying a 1,000 a month. They definitely gauging the community. Highly recommend going somewhere else.
We apologize for any confusion regarding your fees. Please contact us at ([phone removed] so we can address your concerns and work towards a resolution.
Horrible place , I've never heard of a storage place with zero alarms, when I questioned them about it , they said they only had cameras, I said "a lot of good that's going to do after thieves shop all night", I also witnessed a very …
Hi Glen, we've been doing this for a long time and have a clear understanding of what it is to offer our customers a clean and secure place to store their items and have an excellent reputation for doing so in the community for many years.
i lost my storage unit back in may im homeless and couldnt keep up with the payments. the person who won the auction has to this day not returned my baby pictures at all. u have lawyered up to get everything back
Misleading prices advertised on-line are only for the first 3 months and then they double. Also most units are outside but priced like inside. No thanks.
Hi HeadHunter, we're sorry our 50% off 3 months promotion didn't work with your budget, we try our best to save new customers as much money up front as possible especially during a moving or transitional period and offer some of the best … More
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous5 · 31%
- Worked hard and fast1 · 6%
Counted across the 16 four and five star reviews we have read for Smokey Point Self Storage. A review can mention more than one thing.
In their own words
Friendly and excellent customer service. Fil rented the storage unit to me and was very knowledgeable,honest and made sure the storage unit was the right one for my needs.Units were clean well lit and secure. I am very pleased with the service and property. I would highly recommend Smky. Ptn. Self Storage.
Thank you, Kristina! Your five-star rating means we must be doing something right! We appreciate you choosing Smokey Point Self Storage!
Super efficient customer service from Fil. In a few quick minutes I had the storage unit the size I need and after a quick tour of the facility I was on my way. Great experience!
Thank you for sharing your experience, Robert! We're so glad we could make you feel welcome and supported. We truly appreciate you choosing Smokey Point Self Storage!
I was very impressed with the way I was treated. My needs were met with compassion and respect. I'm very satisfied with my choice to use your facility. Thank you for having the kind of employee that you have too represent your business..
Shari, thank you for your feedback to let others know of your experience with us. We appreciate you choosing Smokey Point Self Storage! Please let us know if we can do anything else to make your stay with us a great one!
The space I have rented is very clean. As a matter of fact, the whole place is very clean. And the staff was extremely professional and friendly. Would recommend this location to anyone needing storage.
Gayle, thank you for your feedback to let others know of your experience with us. We appreciate you choosing Smokey Point Self Storage! Please let us know if we can do anything else to make your stay with us a great one!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- unit selection13
- courteous staff10
- safe storage8
- clean units4
- reasonable rates3
- unit size3
- comfortable buildings2
- gate hours2
- late fee waiver2
- long term storage2
What the company says about itself
Taken from Smokey Point Self Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises 24/7 availabilitysays on their website
Show the text this came from
“…the job. Our medical plan offers a free 24/7 Employee Assistance Program that provid”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yelp.comreviews