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Coastal Moving & Storage, Inc.

Moving and storage service in Columbia, South Carolina

Google rating

3.6

Ratings counted

67

Are 1 or 2 star

34.3%Well above typical

The rating breakdown

23 of the 67 ratings in Google’s published star breakdown for Coastal Moving & Storage, Inc. are one or two star.

Against other listings in Columbia

This company34.3%
Typical listing in Columbia3.0%

31.3 percentage points higher than the middle of the 21 listings in Columbia we can publish a rate for.

Google’s published star breakdown

Distribution of star ratings as published by Google
RatingDistributionCountShare
5 star
3958.2%
4 star
34.5%
3 star
23.0%
2 star
23.0%
1 star
2131.3%

Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.

Against every mover we can rate
0–5%
7,048
5–10%
1,993
10–20%
1,265
20%+
454

The marker is Coastal Moving & Storage, Inc. at 34.3%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.

Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.

What the complaints say

Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Coastal Moving & Storage, Inc., counted by matching the words they used.

  • Damage to belongings11 · 58%
  • Items missing or never delivered8 · 42%
  • Crew conduct4 · 21%
  • Belongings withheld over payment1 · 5%
  • Booked by one company, moved by another1 · 5%
  • Stopped responding1 · 5%

Counted across the 19 one and two star reviews we have read for Coastal Moving & Storage, Inc.. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.

In their own words

1-star Google reviewMadi W.Edited a month ago
DONT USE THIS COMPANY! THEY LIE, STEAL AND GASLIGHT! They send 3rd Party Movers and give you a new contract with higher prices after half your things are packed on their truck. They will hold your things hostage for weeks even afterwards. Give you a random window of 5 business days to drop your things off. They are notorious for holding your things hostage until you pay their inflated rates. Oh and we had money and cards stolen from us. We had transactions in Jersey when we’re heading to SC.
Reply from the business

Hi Madi — we believe this review was intended for Coastal Moving Services, a moving broker based in Boca Raton, FL, which is a separate company entirely. We are Coastal Moving & Storage, Inc., an asset-based carrier in Columbia, SC — we own our trucks, employ our crews directly, and have no record…

1-star Google reviewE8 years ago
I called and left 6 messages trying to schedule a delivery and never got a call back. I left messages with supervision and never got a call back. I had to go through a 3rd party to get it scheduled. On top of that, I have never had more stuff damaged during a move than with them. Out of 7 moves, this was by far the worst service.
Reply from the business

We’re sorry to hear about the concerns described in this review. There isn’t enough information here for us to identify the shipment or verify the details, so we encourage the reviewer to contact our office directly so we can review the file and look into this further.

1-star Google reviewGerard2 years ago
Absolutely worst company to deal with They give you an estimate and then it’s doubled the day they show up .The workers worked hard and curtious but were difficult to understand plus they sub contract to other movers so your not dealing with same person twice. Buyer beware DONT USE THIS COMPANY
Reply from the business

Hi Madi — we believe this review was intended for Coastal Moving Services, a moving broker based in Boca Raton, FL, which is a separate company entirely. We are Coastal Moving & Storage, Inc., an asset-based carrier in Columbia, SC — we own our trucks, employ our crews directly, and have no record…

1-star Google reviewAdmin S.8 years ago
Military Family Moving from Columbia, SC all the way to Hawaii: We literally only needed Coastal Moving to store our ONE COUCH while we move overseas. All they had to do was come to our house on time, pick up one couch and store it. They were schedule to come to our home at 8am. They arrived at 6:30PM that night. They then realized that they did not bring a truck large enough for our couch and would have to come back the next day. The man told me he would be back at 8 am the next day.
Reply from the business

We’re sorry to hear about the concerns described in this review. We expect all shipments to be handled professionally, and we take feedback like this seriously. There isn’t enough information here for us to identify the shipment or verify the details, so we encourage the reviewer to contact our…

1-star Google reviewDaniel G.7 years ago
The worst moving experience we have experienced as of yet as a military family. The ladies who packed us up did an excellent job, but it was all down hill from there unfortunately. The day they came to pick up our household goods, one of the movers knocked over the box that our 60 inch TV was sitting in. They also managed to destroy a brand new desk of ours even before they got it out of the house.
Reply from the business

We’re sorry to hear about the concerns described in this review. We expect all shipments to be handled professionally, and we take feedback like this seriously. There isn’t enough information here for us to identify the shipment or review the details, so we encourage the reviewer to contact our…

1-star Google reviewJPEdited 7 years ago
Already at 2 stars and they haven't even moved us out yet. They came to our house last week to check out what we had and cut the first day off of the move. Got a call at 8am when they were supposed to be here and the said they they would be here at noon. At 2pm they were still packing the a different house that they booked in place of our first day. Our renters move in three days and our house is not even started to be moved out.
Reply from the business

We’re sorry to hear about the concerns described in this review. We expect all shipments to be handled professionally, and we take feedback like this seriously. There isn’t enough information here for us to identify the shipment or verify the details, so we encourage the reviewer to contact our…

1-star Google reviewMaura K.a year ago
DON’T USE THIS COMPANY! Zero stars! This is the worst company ever! They lie they cheat and they scam. I was told repeatedly I could cancel my contract at any time. When I just attempted to cancel it Ryan told me to read my contract that I signed that I only had 72 hours to cancel. I reminded him that they use a recorded line and he needs to go back and listen to his sales person Daniel tell me repeatedly that I could cancel at any time he went on telling me that it wouldn’t be a problem that I would receive a…
Reply from the business

We're sorry to hear about this experience, but we believe this review was intended for Coastal Moving Services, a separate moving broker located in Boca Raton, FL. We are Coastal Moving & Storage, an asset-based mover serving the Columbia, SC area, and we have no record of this shipment, deposit…

1-star Google reviewStefanie R.3 years ago
If I could rate this company 0 stars I would. The packers from the Columbia, SC location who packed my house literally just threw as much stuff in boxes as they could and taped them up. Half of our boxes didn't even have an inventory number, our name or any kind of description. TO MAKE MATTERS WORSE, I ALSO DISCOVERED THAT MONTEZ STOLE FROM ME. I had a box with some spare change and a couple hundred bucks in my dresser that I totally forgot to keep off to the side to take with me.
Reply from the business

We’re sorry to hear about the concerns with your recent move. We expect all shipments to be handled professionally, and we take feedback like this seriously. There is not enough information here for us to identify the shipment, so we encourage the reviewer to contact our office directly at [email…

What satisfied customers point to

The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.

  • Professional and courteous11 · 38%
  • Worked hard and fast10 · 34%
  • Careful with belongings1 · 3%

Counted across the 29 four and five star reviews we have read for Coastal Moving & Storage, Inc.. A review can mention more than one thing.

In their own words

5-star Google reviewronn M.2 months ago
Great company, Very careful and caring people .. They are efficient and professional .. I would highly recommend.
Reply from the business

Thank you :)

5-star Google reviewUniece S.6 years ago
Worst army move I’ve ever experienced! As shoe collectors, our family inventories everything. Upon moving to Texas, two boxes were missing SHOES! One guy was assigned to our shoe room. The audacity!! Filed a police report on the assailant and it’s basically his word against ours. When we return, this company will be the furthest on our list! UPDATE: The thief was terminated. Mark was amazing in understanding this unfortunate event. Great service as a company.
Reply from the business

Please contact the office with the name of the move. I won't see any customer's with "Lewis" from this year that match SC or TX. I'd like to look into this for you.

5-star Google reviewRonald J.a week ago
The people that work here are absolutely amazing both whse and office personnel...very friendly and they know what they're doing...big whse and a big parking lot and also very convenient having a scale on site...definitely recommend this company to move you...they take care and pride in their work!
Reply from the business

Thank you! :)

5-star Google reviewJasmin W.3 years ago
I got my stuffed moved from them and they were fast and great with my stuff. Treated it like it was their own house. Plus the lady on the phone was great! She was professional and super nice! Answered all my questions and made the move less of a headache. She is great and needs a raise!!!
Reply from the business

Thanks Jasmin! :)

What Google’s own summary highlights

Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.

  • helpful staff9
  • military friendly7
  • boxes6
  • contract4
  • cost3
  • efficient staff3
  • scam2
  • unloading2
  • moving-related packing2
  • polite staff2

What the company says about itself

Taken from Coastal Moving & Storage, Inc.’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.

Operating numbers published on their site

  • MC 178110

Interstate movers in the United States are regulated federally, and these numbers can be looked up against the public register. We reproduce what is printed on the company’s site; we do not check whether the number is current, or whether it belongs to this business. Look it up on the FMCSA register ↗ (opens in a new tab)

  • Advertises 24/7 availabilitysays on their website
    Show the text this came from

    “…environment for long‑term storage. 24/7 Monitored Security Fire and burglary sy”Raw text captured from the page, including any surrounding navigation.

  • States a founding yearsays on their website
    Show the text this came from

    “Like Family 5th‑Generation Family‑Owned Since 1903 Reliable moving services serving Savann”Raw text captured from the page, including any surrounding navigation.

  • Says it is insuredsays on their website
  • Says it is licensedsays on their website

Where else this company appears

Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.

  • bizapedia.comdirectory
  • chamberofcommerce.comdirectory

Before you hire Coastal Moving & Storage, Inc.

Whatever this company’s numbers say, the same handful of things go wrong on a move. These guides are how to keep your side of it tight.

All moving guides →

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