Soda City Movers
Mover in Columbia, South Carolina
Google rating
4.9
Ratings counted
1,840
Are 1 or 2 star
3.0%Around typical
The rating breakdown
55 of the 1,840 ratings in Google’s published star breakdown for Soda City Movers are one or two star.
Against other listings in Columbia
About the same as the middle of the 21 listings in Columbia we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 1,741 | 94.6% | |
| 4 star | 31 | 1.7% | |
| 3 star | 13 | 0.7% | |
| 2 star | 13 | 0.7% | |
| 1 star | 42 | 2.3% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Soda City Movers at 3.0%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Soda City Movers, counted by matching the words they used.
- Damage to belongings13 · 38%
- Crew conduct5 · 15%
- Items missing or never delivered3 · 9%
- Price rose after the quote1 · 3%
Counted across the 34 one and two star reviews we have read for Soda City Movers. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I chose this company because the 4.9 star reviews on google; however, after a horrible moving experience I learned they have such good reviews because for any compensation for damages, they require individuals to sign what's essentially a NDA. It states that I must remove any online reviews in order to receive my compensation.
Hi Selena, As we discussed after your move, the damaged items originated from a storage unit that was not professionally loaded and lacked adequate protective materials. Generally, damage claims for items from a pre-loaded storage unit do not qualify for coverage, as our movers cannot inspect for…
I was really looking forward to having a good experience with this company since I saw they were almost 5 stars. However, after getting off the phone with the MANAGER being very rude to us and ranting at me not wanting to listen to our feedback, I’m leaving our review. There was a misunderstanding that the movers would arrive at 8am and be there until 10am (we had a crew set up at our other house to help unload— well we just learned that their arrival time is 8-10a even though I discussed our plan with the lady on…
Hi Deslys, I am truly sorry to hear that you did not have a positive moving experience with our company and crews. Additionally, I apologize if you felt I was not receptive to your concerns, as that is never my intention.
The people who work at Soda City are very nice people. Their moving ability for my large move was questionable or poor at best. I’ve moved my 3400 sq/ft amount of home goods like 7 times over the last 20 years and this by far was the worst and most organized move I’ve ever experienced. They brought 3 trucks and 6 movers to move and pack my home the packing went very well but the move into my new home was disorganized and horrible.
Hi Jamie! Thank you for providing us with this feedback from your move. I'm very sorry to hear that you weren't satisfied with your experience. As we do with all of our customers, we contacted you the day after your move completed to see how things went and you did inform us about 1 damaged item (a…
My experience with Soda City Movers was horrible. When I called for a quote I was told there is a flat rate travel fee and they lead you to believe it covers the cost during travel from house to house. In actuality you have to pay for each minute they are at your home and each minute your belongings are in their truck. The company rounds up in 15 minute increments for charges. When the movers are finished they call their manager to inform him.
Hi Allison. I'm sorry to hear that your experience with our company was not satisfactory. Unfortunately, because this move was a year ago, I do not have direct recollection of the details reported.
Worst mistake i called Soda city movers .Ask them if they could wrap and load my furniture for a move . Them gentleman suggested also using cardboard under the blanket. Each blanket would be a charge of 17 dollars. Great I said.i will make sure I have plenty cardboard to use.So I told him what furniture I had and he assue me there be plenty blanket brought. Nothing to worry about. So when the two movers arrived. I took them around to each room showed them the items that needed cardboard and blanket wrapped.
Hi Penny, We're sorry you're disappointed with your experience. We also appreciate that this was the fifth time you chose Soda City Movers, and we're truly sorry this move did not meet your expectations.
Hired SOda City Movers for my move scheduled on 11/9. The man I spoke to on the phone could not have been more helpful and thorough with that initial consult. Movers came out the day of the move and very efficiently wrapped an packed almost everything in the house. When actual moving day came things changed greatly.
Hi Suzi, I'm sorry to hear that you didn't have a great experience. While it is true that there are certain items that cannot be loaded on our truck, including gasoline, we do provide that list of items at the time of placing a reservation so our customers can prepare accordingly.
Response to Eric Wittenberg: I think you better reconsider using a word like VERBAL ASSAULT especially when referring to some one who paid you more than FIVE THOUSAND dollars for a job you failed to do adequately. We have heard nothing but excuses both verbally as well as in your response. That is very nice of you for AGREEING to have the items you broke repaired. Original post: We spent nearly $5500 using Soda City Movers twice this summer moving out of a house into storage and then back into another house.
Hi James, I'm sorry that you experienced damages during your move. Based on the damages that were reported to us, everything has been repaired or is in the process of being repaired.
They came on time. They got everything done rapidly. My mom was into a storage. It was a five bedroom house I was the only one around and running from room to room you can only do so many places at once. I told them not to take apart a table because it would break. I could not be with them while they unloaded at the storage facility as I was doing a closing on the house. So I let them unload into the storage facility and I did not return to the storage facility until the end of July where I found broken items.
We would like to start by stating that we follow up with our customers after every move we do. Our understanding immediately following this move was that our movers did a great job. In fact, this customer did recommend us to others.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous303 · 59%
- Worked hard and fast238 · 46%
- Careful with belongings129 · 25%
- Turned up when they said89 · 17%
- Kept in touch34 · 7%
- Price matched the quote11 · 2%
Counted across the 512 four and five star reviews we have read for Soda City Movers. A review can mention more than one thing.
In their own words
I recently hired Soda City Movers for a move, and I couldn’t be more satisfied with their service. From the start, the everyone was professional, friendly, and responsive. The booking process was smooth, and Howard provided me with clear information about pricing and timing, so there were no surprises. On the day of the move, the crew arrived right on time and got to work quickly. They were efficient, careful with my belongings, and made sure everything was packed securely.
Hi Stacy, Thank you so much for your detailed and thoughtful review! We’re thrilled to hear that everything—from the booking process to the move itself—went smoothly and exceeded your expectations. Howard and the entire team will be happy to hear your kind words.
Update 10/23/21: We used soda city for a second time and they were incredible again. They had no issues moving us from a 3rd floor in Lexington all the way to Aiken County. The staff are professional, friendly, and courteous. The move was more than fairly priced. I spoke with Natasha and let her know I had a certain budget I needed to stay within but explained what I'd like accomplished during the move. I got everything I asked for and stayed UNDER budget.
Hi Morgan, We're thrilled to have served you for the second time, and thank you for choosing Soda City Movers once again. Professionalism, friendliness, and fair pricing are our priorities, and we're happy that you stayed under budget while achieving all your move goals.
The moment our moving crew showed up I knew we were going to be well taken care of! Jeffrey, Bruce, and Dwight were respectful and cheerful, efficient with their time, and careful with our belongings. They were the dream team and we were just so thrilled! We appreciated their willingness and desire to put boxes where we wanted them and to get furniture set up just right. Thank you! And a shoutout to Lindsey as she was the first contact I had with Soda City Movers.
We're happy to hear about your fantastic experience with our moving crew and Lindsey at Soda City Movers! Jeffrey, Bruce, and Dwight's professionalism, efficiency, and care for your belongings truly made a difference, and we're thrilled that you were so pleased with their service.
This is my second time using them in a year there office staff is great everytime I do business with them it's always a friendly atmosphere and they stand on there word whenever they quote you a price for a move it's exactly what it is nothing more or outrageous I was quoted a price for a 2hr move 2 movers within less of the hour of the movers had my belongings from outta my one bedroom apartment into my other new apartment which wasn't far they move very fast and quickly they definitely will show up on time ready…
Thank you so much for your glowing review! We're thrilled to have earned your trust and appreciation for our office staff and movers. It's great to hear that we've provided a friendly atmosphere, upheld our quotes, and delivered prompt and efficient services.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- friendly staff427
- polite staff199
- careful handling180
- professional movers146
- polite movers83
- fast movers69
- careful with furniture55
- moving crew35
- last minute move8
- timely move7
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- homeadvisor.comreviews
- facebook.comsocial
- instagram.comsocial