Undergrads Moving | Movers Columbia SC
Mover in Columbia, South Carolina
Google rating
4.8
Ratings counted
257
Are 1 or 2 star
3.9%Around typical
The rating breakdown
10 of the 257 ratings in Google’s published star breakdown for Undergrads Moving | Movers Columbia SC are one or two star.
Against other listings in Columbia
0.9 percentage points higher than the middle of the 21 listings in Columbia we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 241 | 93.8% | |
| 4 star | 4 | 1.6% | |
| 3 star | 2 | 0.8% | |
| 2 star | 1 | 0.4% | |
| 1 star | 9 | 3.5% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Undergrads Moving | Movers Columbia SC at 3.9%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Undergrads Moving | Movers Columbia SC, counted by matching the words they used.
- Damage to belongings5 · 63%
- Claim or refund went nowhere1 · 13%
- Crew conduct1 · 13%
Counted across the 8 one and two star reviews we have read for Undergrads Moving | Movers Columbia SC. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
DO NOT USE! HIRE ANYBODY ELSE!!!! I Hired Undergrads Moving to move a bedroom set from our upstairs to downstairs. Four completely unknowledgeable, unexperienced and unequipped college kids showed up in four different random cars to perform the work. I showed them what we had and asked what they needed from me. Nothing...so they went to work. After 2 hours they came to report they could not do it and they had a "hiccup".
Hi Nick, thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you faced during your move. We strive to provide top-notch service, and it's clear we fell short this time.
This company has the most rude and unprofessional customer service representatives that I have ever spoken to. First impressions are the most important and what I can tell other consumers is that, if a representative feels as if they can be disrespectful and hang up the phone on you, this is not a company that you should allow in your home nor handling any of your belongings! Consumers please beware!
Hey Kayla, I do appreciate you following up on your experience. We unfortunately banned you from using our service due to misconduct with our sales team. You got aggressive over the phone with one of our sales representatives about our … More
We would NOT RECOMMEND Undergrad Movers. The movers didn’t come at our confirmed time. They were unaware that they would be assembling two end tables(which I had asked for mover who could assemble when the appt was made) and had NO skills to read and put together small pieces of furniture. They damaged walls. They didn’t complete task list. We called to report the damage to Undergrads Movers and followed their list of steps for filing a complaint and never have heard back.
Hi Beatriz, Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your negative experience with Undergrad Movers. This is certainly … More
They did lots of damage to my furniture. My floors . The 2 guys they sent were very hung over ! If it wasn’t due friends they would have totally destroyed my bedroom 2 sets of bedroom furniture. No help from the company to get things repaired. Sent many emails. Very heart breaking. How much damage was done . I had just my 2 sets of bedroom furniture and kitchen table. The other items was boxes and tubs , they did not put things in the rooms the boxes and tubs were clearly marked.
The one star is for the nice guys but DANG! 20% of my things were damaged or ruined upon arrival after these guys packed our truck. Im talking nearly 10k worth of damage. What makes it worse is that I paid for furniture pads they never used …
Hey Danielle, I just left a response on Jake's review and wanted to make sure I messaged you as well. My name is Tom, co-founder of Undergrads, and I want to make sure I personally help resolve any issues you may have had.
I had a team of 3 people pack up my apartment. I only saw the end result of the truck all packed up and not the process of it being packed. I had to ask them to pad my guitar because it was just out in the open unsecured. I had two bags of …
Hey Jake, I am extremely sorry to hear that you had a less than satisfactory experience with us moving you down to Florida. My name is Tom, co-founder of Undergrads, and I want to make sure I personally help resolve any issues you may have had.
Damaged my wall, front door and sofa. Price quoted on site was $220. My credit card was charged $303.85. That was including a tip of $59.00 that I did not authorize, $16 for gas that I didn’t authorize and they quit 30 minutes early.
My experience was terrible. I hired this company because I recently had spinal fusion surgery and was physically unable to do the work myself. Unfortunately, I would not recommend this company and will never use them again. …
Hi Bobbie, Thank you for taking the time to share your feedback with us. I am truly sorry to hear about the challenges you faced during your move with us. Your detailed account of the issues you encountered is invaluable to us as we strive to improve our services for future customers.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous7 · 50%
- Turned up when they said6 · 43%
- Worked hard and fast6 · 43%
- Careful with belongings1 · 7%
- Price matched the quote1 · 7%
- Kept in touch1 · 7%
Counted across the 14 four and five star reviews we have read for Undergrads Moving | Movers Columbia SC. A review can mention more than one thing.
In their own words
Excellent experience with this company. They worked with me to find movers for my date in a short time frame. Caleb and Josh arrived a few minutes early and worked quickly to empty our storage unit and load the van. They unloaded at our location quickly and efficiently- checking exactly where each item should go. They maneuvered the small quirky stairs well and somehow managed to get both the queen bed frame and mattress upstairs with no issues. They were courteous and friendly and didn’t waste any time.
Hi Lisa, thank you so much for sharing your excellent experience with us! We are thrilled to hear that Caleb and Josh provided such efficient and friendly service during your move. Your kind words truly mean a lot to us, and we are grateful for the opportunity to help make your moving day a…
Everything about these movers was amazing! The customer service was exceptional. I had to make changes throughout the process and they were extremely understanding and helpful. The movers themselves did a great job as well. They are fast and efficient and were careful with all of my items. I would definitely recommend undergrad to anyone that is moving. It’s great quality for a great price!
Awesome job. I know it was just unloading a truck, but both guys were very professional and enthusiastic. The office staff was very communicative and worked with me on a slight delay problem. Always returned my calls. Thank you! Will definitely refer folks to you and use you again.
I was lucky to get Drew R. and David or DD as i call them as my movers. They showed up on time and did a great job moving my stuff from one location to the storage. Very respectful and polite and mad me feel like my furniture was in good hands the entire time. i wish them the best luck in the future and would use them again.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- polite staff28
- polite movers11
- furniture moving9
- efficient movers7
- careful movers6
- easy move6
- committed staff3
- prompt arrival3
- quick loading3
- undergrads moving2
What the company says about itself
Taken from Undergrads Moving | Movers Columbia SC’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises 24/7 availabilitysays on their website
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“…our phone via U-Haul's Truck Share 24/7, with no counter, no paperwork, no wait”Raw text captured from the page, including any surrounding navigation.
- Says it is licensedsays on their website
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“200–$700 Most moves $0 Hidden charges ✓ Licensed & Insured 🛡 $1,000 Damage Protecti”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
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“$0 Hidden charges ✓ Licensed & Insured 🛡 $1,000 Damage Protection ✓ Backgroun”Raw text captured from the page, including any surrounding navigation.
- States a founding yearsays on their website
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“…upfront, no add-ons 40,000+ Moves since 2017 $200–$700 Most moves $0 Hidden charges”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“How It Works (803) 828-7788 Get a Free Quote Crews available in Columbia Weekend slo”Raw text captured from the page, including any surrounding navigation.
- Advertises a warranty or guaranteesays on their website
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“…moving crews who show up on time, guaranteed. Serving 19 markets across the Southeas”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- nextdoor.comsocial
- yellowpages.comdirectory
- dandb.comdirectory
- yelp.comreviews