Need It Moved? LLC
Mover in Columbia, South Carolina
Google rating
4.8
Ratings counted
267
Are 1 or 2 star
4.5%Around typical
The rating breakdown
12 of the 267 ratings in Google’s published star breakdown for Need It Moved? LLC are one or two star.
Against other listings in Columbia
1.5 percentage points higher than the middle of the 21 listings in Columbia we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 244 | 91.4% | |
| 4 star | 9 | 3.4% | |
| 3 star | 2 | 0.7% | |
| 2 star | 3 | 1.1% | |
| 1 star | 9 | 3.4% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Need It Moved? LLC at 4.5%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Need It Moved? LLC, counted by matching the words they used.
- Damage to belongings7 · 58%
- Late, delayed or a no-show2 · 17%
- Price rose after the quote1 · 8%
- Crew conduct1 · 8%
- Stopped responding1 · 8%
Counted across the 12 one and two star reviews we have read for Need It Moved? LLC. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I was disappointed with my moving services. This company was more than what other quoted me per hour but it was supposed to include twice as many people (crew of 4). Day of the move I got 2 movers and a driver that had an injured arm and was very limited in his physical moving ability at the time. This made the move take significantly longer than anticipated (and much more costly). I understand breaks but they went on a break within 15 minutes of showing up.
Update— they were given a chance to inspect items but they never showed up!!! Bunch of liars!!!! DO NOT USE "Need it Moved" movers!!!!!!!! They damaged so many of my items and some are irreplaceable antiques. I have contacted them via phone and email and they will Not respond. I am in the process of suing them for damages. Also their head guy, gray haired man took 3 smoke breaks within the first hour of being there. He was pissed that the customer was going to decide what went where in the truck.
Diane, we are truly sorry to hear that you remain dissatisfied with your experience. We want to clarify that your concerns were not ignored. In fact, we responded to your initial email within days and continued the dialogue in an effort to find a fair resolution.
Workers took twice as long as my previous moving company and still damaged my furniture - and tried to hide it from me. I've received no response from the owner regarding this.
Hi Crystal - we do apologize if there was any miscommunication on our end. Providing a positive experience for our customers is something that Need It Moved SC prides ourselves on. We would like to speak with you about your experience and work toward a solution – please call us at ([phone removed].
PLEASE TAKE MY ADVICE AND FIND ANOTHER MOVING COMPANY!! The main problem was the owner! I signed a contract for a 20ft uhaul. The morning of the move, I receive a phone call from them stating that I would not have the size truck I was promised. When I asked the owner if they would be making two trips due to the smaller space, the OWNER REFUSED!! This lead to my stuff being crammed into a van with a small wagon attached to it and some of my stuff being damaged.
I was grateful they were able to get move on a short notice, but boy did I pay for it. The crew I had wasn’t as fast as I have experienced from other companies. I was expecting to pay (adding in my head) a different amount then what i actually had to pay. My family and I help unloaded at the new place to try to save me money. I told them i had quote for 2 hours annd that’s what I needed.. I didn’t even get the truck I was quoted for and didn’t even get a discount.
Nicole, we are sorry you feel we did not provide the quality of service you expect. Please give us a call at ([phone removed] so we can address your concerns directly.
They just completed my move and it was not a good experience. I had to go to work and left them to pack and loas=d. They left a lot of stuff at my old location, half way of doing things becasue i was not present. It took them forever to unload the truck. They took one picture at a time in the house. The also left screws to a bed in the old place. Luckily the property manager picked them up for me. I would recommend shopping around becasue there are much better out there and will save you some money.
On the day of my move, the crew was late and no one contacted me to provide an update on the ETA. Further, the crew damaged several pieces of my furniture, including a brand new bedroom set. The owner told me that he could possibly repair/upholster and scheduled a day to come out to my house. He brought furniture markers and a Mr. CLEAN pad for repairs. When he couldn't repair my lamp, he said he would reimburse me. He then failed to show up or contact me on the day we were s scheduled to meet.
Hi Chastity - We do apologize if there was any miscommunication on our end. Providing a positive experience for our customers is something that Need It Moved SC prides ourselves on. We would like to speak with you about your experience and work toward a solution – please call us at ([phone…
We reserved a moving truck from need it moved. Received a confirmation. We showed up to pick it up and no one was there and no one answered the phone. We messages. Ended up calling Penske directly and had to go across town to get a truck. 8 hours later, no one has returned our call. Thankfully Penske in West Columbia were able to help us, but Need It Moved wasted our time and put us off our schedule. 0/10. Would not recommend.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous110 · 48%
- Worked hard and fast71 · 31%
- Turned up when they said44 · 19%
- Careful with belongings28 · 12%
- Kept in touch27 · 12%
- Price matched the quote5 · 2%
Counted across the 230 four and five star reviews we have read for Need It Moved? LLC. A review can mention more than one thing.
In their own words
Awesome moving experience!!! The Team was polite, fast, hard working and very careful with all our valuable items. They were on time and courtesy and very professional. As a Realtor I am in a great need for excellent movers due to all the moving for myself and my clients trough the years and these great fellows made my top list of movers!!! I wouldn’t use anyone else now!!’ Thank you gentlemen for being the best in the industry.
Jack, what an amazing review. We appreciate your kind words, and its reviews like these that really make our day.
Our family has hired this company approximately half a dozen times in the past few years for all of our moving needs. Those services have included: local moves, out-of-state moves, and specialized/large item moves. We continue to hire this company over any other in the Midlands/SC area because of: their fair and reasonable pricing, their wide range of services offered, and their professionalism and communication compared to other moving companies.
I secured this company for my move based on my previous experience with its movers. Once again, the workers arrived in a timely manner and completed the move with excellence and high quality. The issue formed in the office at the conclusion of the move. The stellar movers were done with the job within the two hour frame. However, when the worker tried to close out the move by communicating with an office worker named Brittany, he could not get the necessary responses.
Thank you for your response and feedback. I believe there was a misunderstanding in the information you received. We would like to resolve this matter by speaking with you further, please call our office at [phone removed].
First, I want to say that the crew that handled my local move (about 4 miles) worked hard, and were very polite and friendly. They were helpful moving some items out to the road that we weren't taking to the new house. Unfortunately, there were issues. I'm not sure how long it took for them to take the doors off the refrigerator to get it out of the house, but it was long enough that I drove to my new house, got my socket set for them to use, and drive back. Even then, the effort was time consuming.
Thank you so much for your business!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- polite staff25
- professional movers24
- friendly team13
- fair pricing8
- quick move6
- furniture move3
- complicated move2
- disassembly assistance2
- local move2
- careful moving2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yelp.comreviews
- nextdoor.comsocial
- bizapedia.comdirectory
- thumbtack.comreviews